i did receive call from samsung too tell me about the exchang detail
and for protection plus replied as below

A member of our web team will be available soon.
Welcome to Samsung Live Chat. Good day to you.
Nur Ain Syamimi
Thank you for contacting Samsung Malaysian Live Chat Support. My name is mimi.. How may I assist you today?
16:35:13
hello~
16:35:35
i did purchse extra warranty service + screen protection plus for my note 7
16:35:50
when i replace my phone,how the warranty and protection plus i purchased earlier?
16:36:03
Nur Ain Syamimi
your warranty period will

be based on the date you

replace your Note 7
16:36:57
i"m not asking bout the warranty ya
16:37:13
it"s the extra plan i bought
16:37:20
Nur Ain Syamimi
protection will continue to the new device
16:37:24
alright,thanks~

*but they did not mention how to process,maybe ask from the retailer i purchased*


This post has been edited by TyroneS: Sep 7 2016, 04:41 PM

as earlier mentioned,some forumer said will get a refund for those already purchased screen protection plus.