Reply from senheng fb..so tungguuuu. ....


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no offence..but should have silence it before u enter meeting or movies..haha

Lol...before going into meeting or movie, just unlock ur phone and mute it lo...tak susah pun

i think will wait till next tuesday before giving a call to Courts. hopefully by then there will be some official statement in their Fb.

Samsung is handling this replacement like rookies. They did not think through the process before posting the message and their partners seem to be not informed as to what to do when customers contact them.

Good! Now just hope we get the compensation as well.

I'm just afraid that it only applies to those pre order from SME

more explosion in US.

http://www.xda-developers.com/us-note7-explosion/

Good! thanks for sharing

http://www.phonearena.com/news/Exploding-k...-Note-7_id85003

If you battery is made in CHINA, then you're safe.

ELSE RETURN THAT TIMEBOMB soonest possible

I've sent an email to Courts, hope they would reply. Will update if there's any reply.

I've also Livechat with Samsung CS:

1) Latest update (as mentioned by the CS) - please contact the respective Courts Malaysia to facilitate this exchange

2) She is not aware of FREE 1 year screen protection warranty + FREE tempered glass. But after I told her I saw in FB, she checked and confirmed yes. "customer will get free "Samsung Screen Crack Protection" and "tempered glass screen protection" for the Note 7 replacement"

I think at this moment, the CS is not fully aware of what's happening....

This post has been edited by thugs: Sep 7 2016, 01:07 PM

On locked screen slide down from top to access the notification panel. Silence/vibrate from there.

IMHO it's a good thing.. If they handle like pros means they have good experiences on recalls and their past products not reliable... most important we are not short changed..

very true indeed,

i have also just called up DiGi....
the moment the girl over the phone said: "regarding on phone replacement please refer back to samsung service center"
Me: "wtf? samsung just ask me to refer back to telco, and now u ask me to refer back to samsung, what the hell is this"
girl: "sir, we just selling phone, any phone matter refer back to samsung service center"
me: "excuse me, are u aware of the note 7 replacement issue on 29th Sep?"
girl: " yes sir, we do, we just being informed that customer can send back to samsung center for refund"
me: "WHAT?! Wtf are you talking about, there is no statement from samsung mentioning about refund"
girl: "oh, in that case, please hold the line for awhile"

****after a few mins****

girl: "sir, thank you for waiting, digi online store team will call the digi note7 buyer on replacement on 29th September onwards..."

WTFFFFFFFFFFFFFFFFFFFFFFFFFF

I believe it's too soon for everything to be sorted out. SCs on both sides are still in a mess as they don't keep each other informed of the situation

Samsung should have given us the phone in a metal box

this is very unacceptable, SC are the front liner of a company to answer customer enquiries, instead of giving stupid excuse/answer to treat customer like sohai.

My phone starting randomly reboot till i need to soft reset for it to restart , wonder if i sent to Service Center will change mother board first or need to put there till 29th ? Does random reboot was causing by the battery issue ?

My friend got this reply.





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damn digi, it should announce at the public page, instead of customer ask only tell. zzzzzzzz

Once you send in the unit will be hold hostage until they get new stock arrival.