Samsung should liaise with all the partners with regards to this issue. And all their partners should cascade down to their CS with regards to the conclusion.

Now, chicken without head.....

i mean... in the older phones... like note2, hold power button... got volume control there.

oh... din know locked screen also can still pull down. but... compared to what i was using previously with note2 via power button, it was so much easier then...

"Senheng Elite Team"..

you send now, after 29 Sept only you will get replacement phone.

every note 7 users are affected

Did you asked them why didn't they post that information on their front page?

how i see it... not just with Digi but with the other Samsung partners as well...

like some forumers have mentioned, Samsung very likely jumped the gun with the announcement and never thought about the process to be used by their other channels. and probably the rest were not aware until they saw the notice/ announcement from Samsung, just like us.

samsung may have the database like IMEI, etc... but their partners don't. how would these partners be able to verify the returned phones?

take warranty registration... my own set is from Digi and i had to still register directly with Samsung for the warranty. so, rightfully, Samsung should be handling all the returns.

to say go back to where we purchased from, Digi, Maxis, SengHeng, Courts, etc... will now have to plan additional resources (man power to call customers and then collect back the sets) just to handle this issue.

as i said, my friend contacted them, he got that reply, forwarded it to me.

As of now im not that concern with the replacement since i got somehow a weird unit. Mine never heats up more than 35C at any given time, even fast charge. My friend punya pun sama, both are Digi set.

from the article/ link:


safe to say all units in Malaysia is "Made in Vietnam".

and quoting this one:


This post has been edited by mydragoon: Sep 7 2016, 01:49 PM

Same. Mine the temp always stays 29c to 34c (while charging).
CPU temp < 42c

sometimes me n my friend thinking, mahu tukar or not? Nanti get lagi lemon...tp somehow ada takut juga, haha!

The temperature are normal when charging

if now you dont change, later when things happen you have to take full responsibility. If you change and things still happen you can sue Samsung for that.



P.s. just saying only not like you need to go with the legal action.

How cold you set with your air-cond there until you can get 34c when charging?
Mine is 37c max.

thanks for the info!

So needed fullset to replace.

yea, thats the reason why need to change eventually, but not in any rush. Maybe now okay, 3 months down the road dunno. Thats why cakap masih ada rasa of not 100% safe around my phone, haha! 99.5% saja. 0.5% ada takut.

imo, the draw back of built in battery, if only the battery was removable, should be easier and cheaper to solved

Yup, everytime I'll just hold the phone and not put inside the bag or pocket.

Just received a call from Samsung Malaysia. He informed me that the replacement will begin from 29th Sept onward at the place I purchased it from.

I then inform them my note 7 is still at sc since 25th August. He told to go collect from the sc then only to exchange at 29th.

It's different from what the Careline told me this morning that my exchange will happen at service centre itself.

Now have wait them to sort it out and give me another call later.

I must say I'm quite satisfy with the recall and replacement arrangement although there are some messes during the announcement.