room temperature. No air cond.

i totally din get any call about this issue, my phone at SC since 31 Aug, they din call me to collect back the old phone ...totally no use ..sigh

Don't worry. I'll update here once they call me.
Just hold on to your service order. Your note 7 is just around the corner.

Samsung juz called me

Owners can get their phone replacement from 29th onward, that being said, you don't have to go on 29th itself, the days after also can

Tried to ask the screen crack thing, they say better call Samsung hotline to clarify as they also dun have info

I totally forgot what is inside the box, anyone can come out a check list for this ??

1) Phone (ofcoz )
2) Pin
3) Charger
4) Type C cable
5) micro usb converter
6) USB converter
7) Ear set
8) Extra S-pen head

any thing else ??

iflix voucher.

if u used the iflix voucher...return also no use kan? lololol

take out the iflix voucher first. the rest return.

if no mention about it, then ignore it.

else return back.

shinobikit u might wanna check out Digi's own community and maybe just feedback to them as well.

and yes, i have also feedback to them.

but looking at what is happening ATM, even Samsung CS also not really up-to-date.

i guess everyone is just trying to sort it out and make sure we don't have to run around come month end.

so... i guess we can all wait a few more days and see what happens la...

that one.. if return can get new one ?

Reply from Courts!

This post has been edited by thugs: Sep 7 2016, 03:11 PM


Attached thumbnail(s)

you are assuming it is only the battery problem. as its the first time they are using USB-C type connected, THAT might've been the problem itselves and also the motherboard too as those things are all connected together.

iflix voucher is sealed inside the box. so we going to get new free 6mth voucher

why my box dont have iflix voucher? errrrr

nope, if the defect comes from the chip you can't replace it even with removable battery.

This post has been edited by stevenryl86: Sep 7 2016, 03:12 PM

REPLY FROM COURTS THROUGH FB MESSAGE
==========================================
With regards to enquiry, please find the procedure for the exchange policies after discussion between Courts Malaysia and Samsung Mobile Malaysia.

1. Replacement set can be collected starts on 29/9/2016 and onwards at nearest Courts branches. Provided with prove of purchase.

2. You will be contacted by our Courts staff by September 29th, 2016 for the confirmation.

3. Replacement will be 1 to 1 exchange – same as per customer order (customer can’t change the color of the Samsung Galaxy Note7)

4. Customer will get a brand new set of Samsung Galaxy Note7. Not a recycle set.

5. Replacement of the Samsung Galaxy Note7 is prior to "1 to 1" – Customer only need to bring the phone.

6. The brand new replacement of Samsung Galaxy Note 7 set that will be replace for customers, comes with an apology card and 2 freebies courtesy of Samsung Mobile Malaysia.

 Screen crack protector – 1 years
 Screen crack insurance – 1 years

Only bring phone, no need bring others.

even tempered glass got 1 year warranty!

I understand also like that , no mention return box and accesories, heheheh

Ya, means free charging adapter, free earphone, free type C adapter for you.

Atlast Courts reply for our phone replacement. My nearest branch will be at Setapak Courts.