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Samsung Samsung Galaxy Note 7 Official Discussion V6!, Replacement scheme starting from Sept 29

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post Sep 6 2016, 10:01 PM

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QUOTE(icemessenger @ Sep 6 2016, 09:24 PM)
hopefully the free tempered glass can match our current case without any lifting issue
*
Sell off and invest in clear coat!

But what tempered glass samsung will give i am curious. Later give lousy, people complain again. Never ending story. Haha
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post Sep 6 2016, 10:13 PM

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QUOTE(MrLoo @ Sep 6 2016, 10:03 PM)
I asked about the screen crack warranty, the cs says the top management are yet to come out with plans for those who bought, but further info will be announced later on.
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Thanks for the info! Appreciate that.

I guess currently all the CS also don't know or not clear on the direction. Lots of things they need to take into account. This replacement programme is not easy afterall. Imagine Malaysia only 8000 units and many queries. Not to mentioned US and other bigger market. Don't forget, I'm sure they cannot pleased each and every customers as well. Give tempered glass and screen protection, want OTG pendrive and want to say S pen missing. If I am Samsung, I peninglah. tongue.gif
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post Sep 6 2016, 10:14 PM

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QUOTE(jacky91 @ Sep 6 2016, 10:13 PM)
the screen crack protection warranty is only RM 140+ right?
*
RM148.
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post Sep 6 2016, 10:16 PM

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Calculate all the freebies worth of $, free screen protector and screen warranty plus get to unbox twice... considered lucky or unlucky? I agree the troubles that we need to encountered is tremendous but at least we get about RM 1000+ worth of freebies this time pre order?
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post Sep 6 2016, 10:17 PM

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QUOTE(jacky91 @ Sep 6 2016, 10:16 PM)
i don't think they would refund...seems like a lot of trouble when involve money
*
Maybe extend the warranty only. If they refund, many work lah
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post Sep 6 2016, 10:19 PM

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QUOTE(jacky91 @ Sep 6 2016, 10:18 PM)
ultimate goal is that this will be the last smile.gif

dun wanna any more surprises
*
I hope so too! Can you put in your birthday wishes that all Note 7 will not have any problem after this and can last for 5 years the phone? tongue.gif
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post Sep 6 2016, 10:21 PM

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QUOTE(jacky91 @ Sep 6 2016, 10:20 PM)
not my birthday la...hahaha
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Oh, @jerryhean birthday! Pls spare us your birthday wish. Hahaha
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post Sep 6 2016, 10:22 PM

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QUOTE(nexona88 @ Sep 6 2016, 10:21 PM)
agreed. that's make more sense..

refund is out for now  hmm.gif
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Big company won't refund cash. Somemore the GST, lagi susah!
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post Sep 6 2016, 10:27 PM

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I am curious what tempered glass they going to give. Confirm not original accessories but are they keen on promoting this kind of accessories?
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post Sep 6 2016, 10:40 PM

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QUOTE(stevenryl86 @ Sep 6 2016, 10:30 PM)
you don't want dont take lo, simple as that. why need to question on it?

Would rather get replacement phone without any issue again <- worth than any free gift
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Haha! This I agree! Phone QC double the effort, FREE of trouble, best gift!
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post Sep 6 2016, 10:56 PM

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QUOTE(v3000ix @ Sep 6 2016, 10:53 PM)
Possible to request a different color?
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If you bought your device at Taiwan, then yes. If Msia, i am afraid no.
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post Sep 6 2016, 11:46 PM

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QUOTE(pohsze @ Sep 6 2016, 11:32 PM)
Walao hes never tired one
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haha! you will be surprised he is as energetic as ever!
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post Sep 6 2016, 11:48 PM

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QUOTE(RafaBenites @ Sep 6 2016, 11:09 PM)
OHH for feck's sake!!  Come on la people..  Stop all this scaring tactics sh*t! While the whole battery situation is pretty serious,  what's the point of showing all these pictures which in reality might not be related to the Note7??  And you guys really believe every single news that they publish on the Internet??  So instead of having constructive discussions about the device,  the whole thread has become a channel to scared the sh*t out of each other?
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Totally agree with this. I also agree this is related to safety, but no need to keep showing the photos. By the way, the fire extinguisher shown in the photo, foam type or water type or...? Pressure got enough? haha!
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post Sep 6 2016, 11:55 PM

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QUOTE(Mini Nici @ Sep 6 2016, 11:54 PM)
With all the waiting and hassles, really feel like giving up. May sell it with the same pre order price upon collecting the replaced set. My ticket back to MY could already fund big portion of phone. Well done, Samsung!
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Where are you now?
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post Sep 7 2016, 12:08 AM

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QUOTE(gahpadu @ Sep 6 2016, 11:58 PM)
maybe my S pen also going to be missing
*
Make sure SME state a condition that missing S pen is still eligible for phone replacement!
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post Sep 7 2016, 12:01 PM

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QUOTE(RVN10 @ Sep 7 2016, 11:28 AM)
Some update from samsung live chat...

1) Warranty of new unit (replacement) will start from the date of new unit collection, and from the date of old unit. Which is good news. So basically we get extra 1.5 month warranty.

2) Screen protection issue for those already purchased earlier is KIV, further announcement will be made later on this.
*
Do we need to personally register the warranty again? since IMEI different already from old unit
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post Sep 7 2016, 12:02 PM

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QUOTE(Wind82 @ Sep 7 2016, 11:47 AM)
Why 2 years warranty? Samsung just said its screen protection warranty right?
*
Don't think is 2 years. Perhaps, additional "screen protection warranty" worth RM148.
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post Sep 7 2016, 12:03 PM

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QUOTE(raymondtong94 @ Sep 7 2016, 09:39 AM)
i guess i will call up courts (i know, different company), as we're both in the same situation.
HOWEVER, i still need to deal with the warranty extension that i purchased last week.
*
I bought from Courts as well! Now, who to go is a question. sad.gif
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post Sep 7 2016, 12:13 PM

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QUOTE(benny888 @ Sep 7 2016, 12:07 PM)
why dont you just PM them at their FB site??
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I will just email them I think. Or call their customer hotline.

What I am thinking is, since any warranty, we also can go back to Samsung, why don't we just get the replacement from Samsung?

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post Sep 7 2016, 12:30 PM

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QUOTE(matchut @ Sep 7 2016, 12:24 PM)
IMO Samsung replacement announcement is premature one. As OEM, the should sit down with pre-order partners (courts, telcos, seng heng etc) and streamline replacement mechanism. 

for sure people will jump reading sentence like replacement location "original place of collection" coz some people got the phone via courier.

also, people are not static like statues. some going abroad for work, some going places to study. they need to consider all aspect.

and what would happens to people who bought thru grey importers?
*
Agreed on this. Some places don't even have Authorised Samsung Stores. Travel again all the way to get the replacement? They should be following Samsung Singapore, allow delivery to door steps.

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