It seem Unifi has improved on their on site technical team.

I made my complaint today around 1pm and the technician came over around 330pm

The problem was solved within 3 hours. Thumbs up to them

hey guys, got 1 question to ask.
currently im using the old router and modem for unifi, as shown below





my question is can i ask for tm to change my router & modem to the new one?
the silver one.... at least the modem?

thanks...

2 min ago

No

modem is lifetime warranty no spoil wat for ask for change..
go buy other brand router which is better la..why ask TM change it..it will charge on ur bill

TM will replace the modem for you. Lifetime warranty provided the damage is NOT caused by you.

But in case your modem is replaced, better log in to your OCC account billing section after a few days. Check if there is an unbilled amount of RM500 (the amount you see may be different if you have other unbilled items, but having an unbilled amount of RM500 or so is abnormal for most subscribers).

It happened to me, somehow I am almost being billed for modem replacement, which is RM500 (excluding RM30 GST). If you see that, suggest you Tweet @TMConnects about this issue before it is charged to your bill. In my case, they resolved it within one to two weeks and the amount is waived in time before the next bill.

Thx for the info bro

i see.... thanks guys for the info...

IMPLEMENTATION OF ON-SITE SUPPORT CHARGE
Dear Valued Customers,

You are our top priotity and we at Telekom Malaysia Berhad (TM ) remain committed to delivering highest quality service experience to you.

Our customer service representatives are always ready to assist you with any inquiries on UniFi, Streamyx/Business Broadband, voice and other TM services and for any technical support ,our qualified team will guide you with a step-by step troubleshooting to resolve your technical issues.

TM is happy to send our professional technical team to your premise for a comprehensive on-site support. TM will absorb the service restoration cost in the event the fault is within TM's responsibility. Otherwise, a nominal charge of RM53.00 per visit ( inclusive of GST) will be charged and will be reflected in your next bill. The on-site support charges will take effect on 27 September 2016.

In the case that your equipment set is faulty and needs replacement, you may purchase new equipment set at your own cost from TM. Good news for our valued customers! Now, FREE equipment set replacement if you opt for service renewal. Now, that's life made easier.

You can find out more info here​ or contact us here​, tweet us @TMConnects, call TM Customer Service Centre at 100 or visit the nearest TMpoint.



Thank you​

source

The Unifi 30mbps is bundled with HyppTV basic channels. is it correct that i can't terminate the HyppTV, unless I unsubscribe to Unifi as well?

not just the basic channels, but one of the HyppTV packs (premium channels) that you have chosen.

Sure? I thought one can opt to un-subscribe to the premium channels after a certain period (not sure if it is after 12months or 24 months). can others confirm on this?

Mine...

Bought TP-LINK Archer AC2600, now ground floor manage to get full speed 100mpbs.
Do you know how to set ipv6 on this router?

Good luck for that. TP-LINK routers do not have native IPV6 support. I not sure if they updated it.

Is IPV6 support really important for Unifi users?

TP-LINK Archer AC2600 vs TP Link Acher C3150...which one better?

Nope, it is always tied up to your HyppTV Advanced & Pro packages, although it appears as separate item in your bill.

The 1 year contract for HyppTV basically means if you terminate your UniFi service within the 1 year, you will need to pay the remaining subscription for your HyppTV (And of course RM500 for UniFi service termination)

I once used the WDR4300, the firmware actually does have IPv6 support. However, in UniFi mode it does not.

dafuq if got problem tm dispatch technician on site also charge