Force TM to change another unit C5. Mine so far ok on second replacement

Google. Step by step is there

Guys, I want to find out have any one encounter a situation where your wifi router was replaced after complaining about issues streaming youtube on mobile devices and pc. But following month was charged for it? Is this normal? I'm on the 30mbps package btw. When I called up CS they said that when device is changed it is normal to be charged. I have reported the case and awaiting further action, any info suggestion are welcome...

To my knowledge if ur devices is still under warranty it should be FOC, after that you will be charged if they replace for you. Some other experienced users here might give their input here soon though.

This post has been edited by SilentForever: Aug 24 2016, 01:13 PM

My understanding is that if your device is within warranty period (1 year), replacement should be free. Please do fill a complaint with TM about it if your hardware is less than 1 year period.

For my case, my wifi router already exceed the warranty and they replaced it after I complaint lost internet connection for certain of time.
Before they replace it I already confirmed with TM/Technician that this is FREE and no additional charge for it, but in my next bill they charged me for RM300 to replace the hardware.
After filled a complaint with TM, they gave me rebate RM300 for the hardware replacement, great!

You can refer to my complaint in Post #2118 and follow-up from TM about rebate RM300 in Post #2147

Yes bro I was thinking the same... mine is less than 1 year so should have warranty. But the Cs say still kena... haiz...

Hi Bro, thank you so much for the info. Will take a look at you post and try to get some tips on how to handle this.

But honestly stupid kan, less than 1 year also hv to pay. If astro decoder problem as far as i know foc replace. But when I spoke to the CS, she made it sound like their device no warranty wan. BEst part the technician who replace the unit never mention about charges for changing

next year i will move to another house and i found out theres no TM line or whatsoever there. Do i still need to pay them because i terminate the contract early ?

No need if there is no UniFi in your new place.

eventho i still have 11month+ contract ?

Yes, not your fault what, they cannot stop you from moving, you want to apply for UniFi but they don't have for you.

thankiu so much

apparently only time got the infra at my new place. no unifi

Lucky you.

err why ?

edit :

ok just realize 100Mbps for RM149/month.

lol

This post has been edited by bluestolks: Aug 24 2016, 04:03 PM

cheap,speed gooding,ping very gooding and less down time

If I were on Time, I will take 500Mbps for the sake of speed.

so lucky liao
- moving new place
- terminate unifi within contract period without paying penalty bcoz no unifi at new place
- new place got time , cheaper yet faster speed

I always use PureVPN's Singapore VPN service which also help me to get secure online the same speed issue was also i was facing with other vpn but after connecting to purevpn internet browsing and downloading speed is working perfect.

In fact, tm still providing so expensive fees
In addition, there cancel the VIP5 RM149