Irresponsible Seller, Dispute Solved
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Irresponsible Seller, Dispute Solved
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Jan 19 2007, 06:38 PM
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Senior Member
5,909 posts Joined: Jan 2006 From: 06.02.58.44.23.08.03 |
I also waiting for her update.. wanna buy K750i.. saw in the title: "cheapest" that's why i wait.. Now i lost hope on her..
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Jan 19 2007, 07:22 PM
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Senior Member
4,017 posts Joined: Jun 2006 From: Georgetown, Penang |
Well, I guess you gotta wait till we have resolve these disputes here first. She's still not back yet.
QUOTE(maxizanc @ Jan 19 2007, 06:38 PM) |
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Jan 19 2007, 07:34 PM
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Junior Member
161 posts Joined: Sep 2006 |
QUOTE(wKkaY @ Jan 14 2007, 12:48 AM) Out of public interest, I uninvised the quoted post (it is quoted in full here). It was invis'ed by vikingw2k due to its prickly nature (a baseless, subliminal attack on the disputee's credibility as well as another shot at the administration). All that, while not contributing positively to the dispute. who dare to give sugestion/comment/feedback when mod/admin/staff like to say "i m going to close/lock this thread if......if......". And when they do give, u all just ignore (like safe trader tag case).Yes Renee, brilliant idea. Add that to your list of tactics, just like how you asked yourself to model for your own dress? Instead of only criticising (which is easy enough), would you like to offer some suggestions on how we could improve our transparency and control the supposed abuse of power? 1 of my sugestion, is the conflict of interested, mayb mod/the person in charge for mediate dispute case should not be a friend/relative/or know him-her in person. control abuse of power by empower normal forum member to take part in crucial dispute/watever is important. (like jury) sorry about the off topic Off Topic Reply to wKkaY i would like to comment about the statement u hav make (wKkaY), who dare to sugest or give u feedback when moderator tend to use the following statement "i am going to close/lock the thread". my little sugestion is conflict of interest should be enforce. [conflict of interest = it is a popular statement, sesiapa yang menjalankan/melaksanakan tugas tidak patut ada hubung kait (seperti kawan, saudara mara) dengan pihak lain yang terlibat dalam kes tersebut. contoh, bapa awak sebagai seorang hakim tidak boleh membicara kes atau terlibat dalam kes mahkamah awak walaupun dia seorang hakim. (ada hubung kait = bapa & anak)] i edit because some1 dont understand, tak faham. This post has been edited by banKarl: Jan 19 2007, 09:24 PM |
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Jan 19 2007, 08:07 PM
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Junior Member
106 posts Joined: Nov 2006 |
QUOTE(banKarl @ Jan 19 2007, 07:34 PM) who dare to give sugestion/comment/feedback when mod/admin/staff like to say "i m going to close/lock this thread if......if......". And when they do give, u all just ignore (like safe trader tag case). Hey dude, dont raise voice...I thought mod and admin here did as they supposed to...Fair enough...No one stands in clareen's side...mod said that if till 17th she still couldn't say any word the dispute tag will be added...and in fact it was practised...so you can see nothing is unfair here1 of my sugestion, is the conflict of interested, mayb mod/the person in charge for mediate dispute case should not be a friend/relative/or know him-her in person. control abuse of power by empower normal forum member to take part in crucial dispute/watever is important. (like jury) sorry about the off topic |
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Jan 19 2007, 08:14 PM
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Senior Member
4,017 posts Joined: Jun 2006 From: Georgetown, Penang |
Well, maybe we should have some form of report card on each moderator, trade enforcer, etc whereby forumers are given a chance to participate in a survey and from the feedback obtained, you can judge who is doing their job, who is biased, who is breaking the rules, etc.
Other than this, maybe normal LYN forumers can nominate trustworthy candidates to be moderators, something like having a general election here. Arrghhh, just my opinion, I know most of you will not agree but that's okay as I'm more interested to know the outcome of the minor disputes that we're having with Clareen here, that's our main priority for this thread. To Bankarl, if you're not happy with attitude of any mod, admin or staff, you can always feel free to discuss it here and but of course, please back your allegations with black and white facts. Do it professionally, rather than making it hearsay. The safe trader tag doesn't mean anything because there are many reliable sellers without it and a safe trader tag is not immune to any trade disputes, if Moderator A doesn't take action, complain to Moderator B, C, etc. Last resort, if no action taken, then only you voice out and name them here. QUOTE(banKarl @ Jan 19 2007, 07:34 PM) who dare to give sugestion/comment/feedback when mod/admin/staff like to say "i m going to close/lock this thread if......if......". And when they do give, u all just ignore (like safe trader tag case). 1 of my sugestion, is the conflict of interested, mayb mod/the person in charge for mediate dispute case should not be a friend/relative/or know him-her in person. control abuse of power by empower normal forum member to take part in crucial dispute/watever is important. (like jury) sorry about the off topic |
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Jan 19 2007, 08:23 PM
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VIP
9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
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Jan 19 2007, 08:34 PM
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Senior Member
4,017 posts Joined: Jun 2006 From: Georgetown, Penang |
I guess it's not that extreme until we should send a PM to se7en
QUOTE(vikingw2k @ Jan 19 2007, 08:23 PM) |
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Jan 19 2007, 08:39 PM
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VIP
9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(sunauto @ Jan 19 2007, 08:34 PM) I guess it's not that extreme until we should send a PM to se7en I've tried to reach her number, and being told that she's not back yetsunauto, alienfighter, suiteng - just a humble suggestion here Have you tried to send your battery and phone to Sony Ericsson Service Centre to verify whether they are genuine or not? I believe SESC's staff will have the final say whether it's fake or genuine. Below are Sony Ericsson's Service Centre addresses and contact numbers around KL » Click to show Spoiler - click again to hide... « Hope this helps. This post has been edited by vikingw2k: Jan 20 2007, 02:33 PM |
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Jan 19 2007, 08:56 PM
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Senior Member
1,578 posts Joined: Jan 2003 From: Kay El |
QUOTE(-vip3rleon9- @ Jan 19 2007, 12:19 AM) from what i understand is that Clareen should be back on the 19th and not the 17th. Just out of curiosity, may i noe wat fones you have bought from her?i have dealt with her and so far there has been no complications at all. i ask her for the best price available, then arrange the COD, and usually within 2-3 days, I will get my phone(s). we've met more than 5 times and what i can say is that she's very responsible. TS, if you mention that she's not replying your PM, why don't you call her and ask about the status of your screen protector? not to be offensive, but it wouldn't kill you to call her handphone number which is clearly stated in her signature right? why not give her a ring and ask for an explaination? Anyway, it is still the proper business ethics to return replies of an enquiry when you have the time and effort to reply other enquiries in your thread. The main fact remains that, she could reply people's enquiries in her thread, i don't see why she cant reply my enquiries on a timely basis. QUOTE(glook @ Jan 19 2007, 09:25 AM) c'mon guys give her a break. everyone needs a break once in a while. i'm very sure she is an honest seller cuz i've dealt wit her b4. sure i gt my items late but it was bcuz of the crappy service of post m'sia but she had the courtesy of calling me to explain the matters. so i suggest let her sort things out since she juz came back from vacation...besides don u need to unpack after comin back? Well, if you were to work and apply leave from 12th to 17th the company would expect you to be back in office by the 18th. The fact that she put her "on-leave message" from the 12th and 17th and yet not back by then, its already another score to her irresponsibility.QUOTE(kaichiat82 @ Jan 19 2007, 09:33 AM) quote part of her T&C that relevant to this dispute. http://forum.lowyat.net/index.php?showtopic=340396&hl= Fair enough on the TnC but then, there are discripencies on the date of the envelope. It signed on the 9th which is the day itself but only received by the pos office on the 12th. So its only likely that she sent it on the 12th where they stamped it. If so, then she has deceived the buyers on the date she has sent it. 9th to 12th is a big difference. And if she has sent it on the 9th, then why din she inform me so i could expect the goods arrival?http://forum.lowyat.net/index.php?showtopic=340396&hl= '' 4. I will ship your order within 1-2 days after the payment is made. The shipment usually takes 2-3 business days. All items shipped are with registered service as to ensure all our customer receive our item. Customer are required to provide Tel. number to avoid delays. 5. Please make sure the " shipped to " address you give is correct. I'll not be held responsible for any wrong or undeliverable addresses. There will be a charge for all refused / unclaimed shipments. 6. In case of lost of items , we will file a complaint with Postal authorities, which takes around 30-45 days for the investigations to be completed. Until this investigation is completed we cannot refund or resend a new shipment '' Shezzar do you mind explain in more details what you meant by 'dated on the 9th Jan but stamped on the 12th Jan' as mentioned in post #60? Cheers QUOTE(maxizanc @ Jan 19 2007, 06:38 PM) I also waiting for her update.. wanna buy K750i.. saw in the title: "cheapest" that's why i wait.. Now i lost hope on her.. I think your post is clearly irrelevant in this area.QUOTE(banKarl @ Jan 19 2007, 07:34 PM) who dare to give sugestion/comment/feedback when mod/admin/staff like to say "i m going to close/lock this thread if......if......". And when they do give, u all just ignore (like safe trader tag case). I really have no idea what you are posting and i find it TOTALLY irrelevant.1 of my sugestion, is the conflict of interested, mayb mod/the person in charge for mediate dispute case should not be a friend/relative/or know him-her in person. control abuse of power by empower normal forum member to take part in crucial dispute/watever is important. (like jury) sorry about the off topic SheZZaR |
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Jan 19 2007, 09:08 PM
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Senior Member
3,589 posts Joined: Nov 2004 |
QUOTE(vikingw2k @ Jan 19 2007, 08:39 PM) I've tried to reach her hometown number, and a girl told me that she's still not back yet. Tried calling her partner?sunauto, alienfighter, suiteng - just a humble suggestion here Have you tried to send your battery and phone to Sony Ericsson Service Centre to verify whether they are genuine or not? I believe SESC's staff will have the final say whether it's fake or genuine. I think I'll just bring it to SE centre and see what they say. Can't judge just based on so many battery pictures with the midland sticker on it |
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Jan 19 2007, 09:22 PM
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Senior Member
4,017 posts Joined: Jun 2006 From: Georgetown, Penang |
QUOTE(vikingw2k @ Jan 19 2007, 08:39 PM) I've tried to reach her hometown number, and a girl told me that she's still not back yet. Firstly, I'm from Penang but don't worry, I know where the service centre is and secondly, I'm working and I can't simply leave the office by telling my boss, I need to take half day leave because I need to check with the service centre whether my battery is ori or not. I'm free tomorrow but since it's a public holiday, I guess the service centre is closed. I'm not sure about Alienfighter and Sui Teng, maybe they're working too like myself, you can't assume that we're college kids. If I can do that, I will bring it to the service centre but as a seller, she should know how to answer such questions since they're not technical in nature. The battery that I got wasn't faulty or anything, the standby time was great and it was brand new when I got my hp but I guess after seeing pictures that it resembles the AP battery, I guess I got the right to ask about this.sunauto, alienfighter, suiteng - just a humble suggestion here Have you tried to send your battery and phone to Sony Ericsson Service Centre to verify whether they are genuine or not? I believe SESC's staff will have the final say whether it's fake or genuine. Below are Sony Ericsson's Service Centre addresses and contact numbers around KL » Click to show Spoiler - click again to hide... « Hope this helps. Okay, how about my K618i and K610i (both AP sets) bought from Clareen, they have the fake BST-37 battery, I can't take it to the service centre to check mah and it's definitely a fake as nobody seen any ori BST-37 battery like mine. AP or not, it should come with ori batteries, when I received the K610i, the battery was already in the phone and unlike my K800i, the battery was inside the plastic. Yeah, the supplier tested it mah, right? Okaylah, reason accepted but why is the battery a fake one? AP sets come with ori accessories as stated in Clareen's thread so fake batteries are totally unacceptable. I'm not being unreasonable because if the seller mentioned that everything is ori whether Midland or AP, then the buyer has the right to demand explanation from the seller. I know Clareen sent exactly what I have ordered but maybe it's time for her to check with her suppliers, I'm not saying Clareen cheated me or anything but she should be aware of this. Imagine the number of people who have bought AP sets from her that might be swapped with a fake battery, I guess this whole area will be flooded with people complaining and demanding a refund. It's best that we solve this asap because in the real world, nobody can be trusted, not even your suppliers or best friends. Just my 2 cents. QUOTE(Shezzar @ Jan 19 2007, 08:56 PM) Just out of curiosity, may i noe wat fones you have bought from her? Brother Shezzar, I know what you mean because it happened twice to me, I sms and even called her, no replies and nobody picked up the phone. The goods did arrive but most of the time, I'm not given a tracking number, imagine if anything went wrong or what, I wouldn't be able to contact the courier company. I didn't wanna make a big issue out of it because I did receive my handphones in the end but honestly, I think she should manage her time much better in this respect because updating buyers on their order status is part of the job of a seller. I can understand why you're angry and upset about this but there's nothing that we can do until she comes back. Anyway, it is still the proper business ethics to return replies of an enquiry when you have the time and effort to reply other enquiries in your thread. The main fact remains that, she could reply people's enquiries in her thread, i don't see why she cant reply my enquiries on a timely basis. Well, if you were to work and apply leave from 12th to 17th the company would expect you to be back in office by the 18th. The fact that she put her "on-leave message" from the 12th and 17th and yet not back by then, its already another score to her irresponsibility. Fair enough on the TnC but then, there are discripencies on the date of the envelope. It signed on the 9th which is the day itself but only received by the pos office on the 12th. So its only likely that she sent it on the 12th where they stamped it. If so, then she has deceived the buyers on the date she has sent it. 9th to 12th is a big difference. And if she has sent it on the 9th, then why din she inform me so i could expect the goods arrival? I think your post is clearly irrelevant in this area. I really have no idea what you are posting and i find it TOTALLY irrelevant. SheZZaR Err....... how about the memory card sent to Rawang instead of Penang? Any updates on that? |
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Jan 19 2007, 09:41 PM
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VIP
9,778 posts Joined: Jun 2005 From: KL(Wangsa Maju) , Seremban 2 |
QUOTE(sunauto @ Jan 19 2007, 09:22 PM) Firstly, I'm from Penang but don't worry, I know where the service centre is and secondly, I'm working and I can't simply leave the office by telling my boss, I need to take half day leave because I need to check with the service centre whether my battery is ori or not. I'm free tomorrow but since it's a public holiday, I guess the service centre is closed. I'm not sure about Alienfighter and Sui Teng, maybe they're working too like myself, you can't assume that we're college kids. If I can do that, I will bring it to the service centre but as a seller, she should know how to answer such questions since they're not technical in nature. The battery that I got wasn't faulty or anything, the standby time was great and it was brand new when I got my hp but I guess after seeing pictures that it resembles the AP battery, I guess I got the right to ask about this. Im just suggesting an alternative way since she's not around and cant contact her. Hope you dont misunderstood that im ordering you to send it to service centre instead of sending to her. Yes you may send back to her, or for faster reply, you may try my suggestion.This post has been edited by vikingw2k: Jan 19 2007, 09:42 PM |
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Jan 19 2007, 10:12 PM
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Senior Member
4,017 posts Joined: Jun 2006 From: Georgetown, Penang |
Sorry, maybe it was a misunderstanding, that was not what I meant actually but of course, any one of us will try our best to go to the service centre and of course, we do appreciate if Clareen can be here asap to clear the air. We're not giving her a hard time but we really want some answers quick that's all.
QUOTE(vikingw2k @ Jan 19 2007, 09:41 PM) |
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Jan 19 2007, 10:56 PM
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Junior Member
200 posts Joined: Feb 2006 |
althhough i lazy read but...
mayb she have problem le.. i cant call her also.. try give her sometime.. This post has been edited by takanori: Jan 19 2007, 11:28 PM |
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Jan 20 2007, 12:52 AM
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106 posts Joined: Nov 2006 |
Just to inform you guys, my friend AP K610i's battery is exactly same with yours...that means it is not look like midland original or AP original as sated in the dicussion thread...will try to upload the pictures later...
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Jan 20 2007, 01:22 AM
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6,724 posts Joined: Jan 2003 From: Seri Petaling |
like what i always explain to forumer..
some forumer (old buyer) ask what price for phone n when i give them price, they say this cheaper n that cheaper.. then i warn them that cheaper phone normally they exchange the ori batt and/or handsfree then resell again to gain higher profit this might be done either by clareen itself, or her supplier.. Altie: yes, you're right, VERY offtopic. Why post it in the first place? This post has been edited by altie: Jan 21 2007, 08:13 PM |
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Jan 20 2007, 02:34 AM
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Senior Member
4,017 posts Joined: Jun 2006 From: Georgetown, Penang |
QUOTE(takanori @ Jan 19 2007, 10:56 PM) We're all giving her time to explain actually QUOTE(Metallica23 @ Jan 20 2007, 12:52 AM) Just to inform you guys, my friend AP K610i's battery is exactly same with yours...that means it is not look like midland original or AP original as sated in the dicussion thread...will try to upload the pictures later... Did your friend buy from Clareen? If that's a yes, please ask your friend to post here, we need to group all these disputes together so that it's less messy. So, anyone bought an AP phone with BST-37 battery which looks like mine, please kindly reply here as I have a strong reason to believe that the battery is a fake because it doesn't resemble the Midland or AP battery at all. No, definitely not a facelift battery for 2007, it ain't a car. QUOTE(imperialrealcs @ Jan 20 2007, 01:22 AM) like what i always explain to forumer.. Friend, please hold your horses, I guess your comments are totally not related to this thread leh and why you go and criticize people's avatar pulak some forumer (old buyer) ask what price for phone n when i give them price, they say this cheaper n that cheaper.. then i warn them that cheaper phone normally they exchange the ori batt and/or handsfree then resell again to gain higher profit this might be done either by clareen itself, or her supplier.. offtopic : clareen, ur avatar pic very fug*y Please kindly do not use this dispute here to your advantage by hinting people you're an honest seller. This post has been edited by sunauto: Jan 20 2007, 02:36 AM |
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Jan 20 2007, 02:50 AM
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Senior Member
6,724 posts Joined: Jan 2003 From: Seri Petaling |
QUOTE(sunauto @ Jan 20 2007, 02:34 AM) We're all giving her time to explain actually if u read properly, it is related (except the avatar part)Did your friend buy from Clareen? If that's a yes, please ask your friend to post here, we need to group all these disputes together so that it's less messy. So, anyone bought an AP phone with BST-37 battery which looks like mine, please kindly reply here as I have a strong reason to believe that the battery is a fake because it doesn't resemble the Midland or AP battery at all. No, definitely not a facelift battery for 2007, it ain't a car. Friend, please hold your horses, I guess your comments are totally not related to this thread leh and why you go and criticize people's avatar pulak Please kindly do not use this dispute here to your advantage by hinting people you're an honest seller. im not hinting other im a honest phone seller as i dont do such business anymore anyhow, im talking like; they are over fascinated over cheap stuff n complaint later even after kena warning.. so who to blame then? in this case lagi worst.. if the battery is confirm not ori, then i think clareen is in deep trouble as she or her supplier might makan the battery edi |
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Jan 20 2007, 02:55 AM
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Senior Member
3,407 posts Joined: Apr 2005 From: The Great L'verpool Training Academy , Cher@S |
QUOTE(sunauto @ Jan 19 2007, 11:29 AM) You're welcome Sui Teng. I guess we have the right to raise this matter if we're doubtful over certain things. I just wanted an explanation on this matter as much as you do and I have another complaint, I bought a SE K610i (AP set) and SE K618i (AP set) as well from Clareen, both of the batteries, BST-37 looked like fakes, it has a squarish white sticker on the battery that resembles the Midland ori battery but no two holes on its side. Then, at the bottom, it resembles the Midland ori battery too but the centre segment has a visible marking but not on the ori battery so can I assume that the battery is fake as it neither resembles the ori or AP battery 100%. You can compare the photos yourself and I'm not making up this story. The photos of the BST-37 are taken from my set and the other two photos are taken from the BST-37 discussion thread, I need to attach the photos here so that everyone understands what I'm trying to say here because it's hard to visualize something by reading the text alone. damn. i also bought a phone from clareen and i check my battery with yours and it is the same. you said the battery which you post the picture up there is AP set original or fake one? i bought original phone lah so should be given a original battery right? sigh.. BST-37 Pictures From My Set, [attachmentid=183252] [attachmentid=183255] [attachmentid=183256] |
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Jan 20 2007, 03:12 AM
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254 posts Joined: Jan 2003 From: Selangor... |
QUOTE(Shezzar @ Jan 19 2007, 08:56 PM) Fair enough on the TnC but then, there are discripencies on the date of the envelope. It signed on the 9th which is the day itself but only received by the pos office on the 12th. So its only likely that she sent it on the 12th where they stamped it. If so, then she has deceived the buyers on the date she has sent it. 9th to 12th is a big difference. And if she has sent it on the 9th, then why din she inform me so i could expect the goods arrival? With the given information, Shezzar you believes the seller Clareen post your item on the 12th Jan, based on postal stamp date. If it is so, you have all very rights to question one day delay in postage after completing transaction on the 9th. Clareen as a seller needs to clerify on this matter. Noted that the final chained decision we conclude here (ie Clareen need to clerify) is based on a presumptive premise(item posted on 12th). This means that if item is not post on 12th, Clareen own you no explain. This is because the premise is not true so does the conclusion.SheZZaR Again, I like to say before we listen from the seller it is premature to pass any conclusive judgement. Secondly, personally I do not know much about business ethics. Simple search with google and wikipedia, I do not see others define business ethics as you did. Of course you didnt define it explictly. I refer to what we known as implicit conclusion. I see your propositions are generally encircles on seller's unethical conduct ie not responding to potential buyer's enquiry(general one i mean eg asking price, bargaining and etc). While I do agree seller ought to be responsive to after-sale service(like someone raise question about possible counterfeit battery, or request for consignment no for parcel) within an acceptable timeframe, my opinion is the seller has no obligation to answer all possible general enquiries. My opinion is, the seller Clareen is not deserve with the label as an unethical merchant being too ignorant to reply general enquiry. Cheers This post has been edited by kaichiat82: Jan 20 2007, 03:27 AM |
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