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> Irresponsible Seller, Dispute Solved

alienfighter
post Jan 20 2007, 03:12 AM

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QUOTE(6GDominator @ Jan 20 2007, 02:55 AM)
damn. i also bought a phone from clareen and i check my battery with yours and it is the same. you said the battery which you post the picture up there is AP set original or fake one? i bought original phone lah so should be given a original battery right? sigh..
*
so u also bought k800i midland set from clareen??
if yes... and if ur battery same as our battery (sunuto post)..
welcome to the club then.....

the club of people get cheated buying original set phone with AP battery...

satur9
post Jan 20 2007, 03:20 AM

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QUOTE(sunauto @ Jan 19 2007, 09:22 PM)
Okay, how about my K618i and K610i (both AP sets) bought from Clareen, they have the fake BST-37 battery, I can't take it to the service centre to check mah and it's definitely a fake as nobody seen any ori BST-37 battery like mine. AP or not, it should come with ori batteries, when I received the K610i, the battery was already in the phone and unlike my K800i, the battery was inside the plastic. Yeah, the supplier tested it mah, right? Okaylah, reason accepted but why is the battery a fake one? AP sets come with ori accessories as stated in Clareen's thread so fake batteries are totally unacceptable. I'm not being unreasonable because if the seller mentioned that everything is ori whether Midland or AP, then the buyer has the right to demand explanation from the seller. I know Clareen sent exactly what I have ordered but maybe it's time for her to check with her suppliers, I'm not saying Clareen cheated me or anything but she should be aware of this. Imagine the number of people who have bought AP sets from her that might be swapped with a fake battery, I guess this whole area will be flooded with people complaining and demanding a refund. It's best that we solve this asap because in the real world, nobody can be trusted, not even your suppliers or best friends. Just my 2 cents.


Yes, I too was a bit unhappy that the battery (BST-36) had already been inserted in my Thorus set (z558i). Worse, there were black scuff marks on the battery. Imagine seeing that in what was supposed to be a brand new item--disappointing to say the least. Still, I did not complain to Clareen after I received the phone via Pos Laju as I thought maybe it's common to have some phones/batteries packaged this way, even for original sets. Now I don't know what to think because my battery looks exactly like the AP one on page 1 of this thread. Until Clareen clarifies this situation for all of us, I won't jump to conclusions whether my battery is genuine or not.

However I will say that she needs to get her act together if she wants to be taken seriously as a reputable trader. If you've spread yourself too thin (college + business) then recruit someone to help you respond promptly to the numerous queries. "Very busy" is a lame excuse. Is this a business or a hobby? More importantly, a seller should take some responsibility for the products she is selling, disclaimer or no disclaimer. Passing the buck to the supplier who may or may not be honest is poor business practice. Make an effort to find out whether the supplier is trustworthy by personally checking the products, not just close one eye and post a disclaimer protecting yourself. What about your customers?

Going by all the favourable testimonials in her thread, it's obvious that the happiest (and no doubt smartest) customers are the ones who COD'ed with Clareen. Unfortunately I opted for the bank-in/post route (admittedly, my mistake). No matter how this all turns out, i.e. the batteries are in fact genuine, etc., this will be my first and last deal with her (there are other minor issues with the packaging and overall service from Clareen that I've not mentioned as they're not relevant to this thread).
Naka7a
post Jan 20 2007, 03:21 AM

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alienfighter, don't ever forget about your call times too. don't be too carried away by just one problem...you have a few infact.
6GDominator
post Jan 20 2007, 03:33 AM

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QUOTE(alienfighter @ Jan 20 2007, 03:12 AM)
so u also bought k800i midland set from clareen??
if yes... and if ur battery same as our battery (sunuto post)..
welcome to the club then.....

the club of people get cheated buying original set phone with AP battery...
*
oops. sorry man. i am using the W810i but the battery has the same model right? if yes then i think it is fake one gua. sad.gif
vikingw2k
post Jan 20 2007, 03:37 AM

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QUOTE(6GDominator @ Jan 20 2007, 03:33 AM)
oops. sorry man. i am using the W810i but the battery has the same model right? if yes then i think it is fake one gua. sad.gif
*
w810's battery and k800's battery is different
Bigfoot-X
post Jan 20 2007, 03:38 AM

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OK - since I'm kinda active in the K800i thread, thought I would share my experience here too. My experience is similar to what Shezzar faced. No communication or rather in my case, it was not regular.

As what Shezzar mentioned, if she could reply in her own thread, why not spend some time to reply his PM.

The reason I went to her was because of her reputation and good feedback.

Here's what happened:

Date: Sometime back in December 2006
Time: Late night/early morning - I reach home about 2am after work.

I had sms-ed her to get a quote for the price of the AP K800i which she promptly replied.

I remember it was a Friday night when I was speaking to Clareen online on MSN. I was checking the price of the K800i with her. She told me the price was RM X for an AP set with free 64 MB M2.

I agreed with the price and asked her if I could get the phone that weekend. She told me she was going outstation on Sunday, if I wanted it that weekend, I'd have to go to Lowyat to COD. I agreed. Then she said, she will call me around 12pm the following day (Saturday) to tell me if she can get the stock. Again, I agreed.

The next day, I did not receive any calls from her at the agreed time. So I called her. She told me she had not checked with her supplier yet and will call me after 10 mins. I agreed again.

She called me back and told me that the price had increased and the memory card was no longer included. She gave me some extra info like the price will continue to go up until New Year.

As the price was still within my budget, I agreed as I wanted the phone desperately. She then told me that she'll personally throw in a 64 MB M2 into the deal for me. Better deal for me. So I confirmed the time to COD at Lowyat and she said between 2:00pm - 2:30pm. It was settled.

I decided to take the LRT and Monorail there. After I left my house, I received a call. It was from her friend (sorry, if you're reading this, I can't remember your name). He told me that Clareen would not be able to make it as she had an emergency and had to go outstation and her phoneline was barred.

As I already went out, I told her friend never mind. I'll arrange to meet her when she gets back.

A few days after that, saw her online - she apologized. Fine. In the meantime, I had also contacted another seller. He told me the same things like order before X pm, you can get the phone the same day. After all the price was agreed upon, I asked him when can we COD. Then no reply from him.

Then I decided to get the phone from Clareen again.

One day, I received an SMS at 5am from her, telling me the price for the AP phone and asking me if I want to COD at PJ or Lowyat. Being awoken from my sleep, I replied and said "I just got your sms, the price was acceptable and I would like to COD in PJ."

She replied back and seemed confused as to why I got the message late. But then now she said can only COD at Lowyat. Again, I agreed and sms-ed her "What time can we COD at Lowyat?"

There was no reply after that. In the end, I gave up on waiting and ended up buying the phone from a shop in SS2.

I thought saving a few extra bucks wasn't worth the hassle I was going through.

I will try to get some pics of my AP battery this weekend and post it up, it looks like the Battery C in the K800i forums. The one with the square white sticker and the little holes on the sides. I just can't find where the digital camera is.

This post has been edited by Bigfoot-X: Jan 20 2007, 03:42 AM
SUSMalaysian
post Jan 20 2007, 03:43 AM

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QUOTE(Bigfoot-X @ Jan 20 2007, 03:38 AM)
OK - since I'm kinda active in the K800i thread, thought I would share my experience here too. My experience is similar to what Shezzar faced. No communication or rather in my case, it was not regular.

As what Shezzar mentioned, if she could reply in her own thread, why not spend some time to reply his PM.

The reason I went to her was because of her reputation and good feedback.

Here's what happened:

Date: Sometime back in December 2006
Time: Late night/early morning - I reach home about 2am after work.

I had sms-ed her to get a quote for the price of the AP K800i which she promptly replied.

I remember it was a Friday night when I was speaking to Clareen online on MSN. I was checking the price of the K800i with her. She told me the price was RM X for an AP set with free 64 MB M2.

I agreed with the price and asked her if I could get the phone that weekend. She told me she was going outstation on Sunday, if I wanted it that weekend, I'd have to go to Lowyat to COD. I agreed. Then she said, she will call me around 12pm the following day (Saturday) to tell me if she can get the stock. Again, I agreed.

The next day, I did not receive any calls from her at the agreed time. So I called her. She told me she had not checked with her supplier yet and will call me after 10 mins. I agreed again.

She called me back and told me that the price had increased and the memory card was no longer included. She gave me some extra info like the price will continue to go up until New Year.

As the price was still within my budget, I agreed as I wanted the phone desperately. She then told me that she'll personally throw in a 64 MB M2 into the deal for me. Better deal for me. So I confirmed the time to COD at Lowyat and she said between 2:00pm - 2:30pm. It was settled.

I decided to take the LRT and Monorail there. After I left my house, I received a call. It was from her friend (sorry, if you're reading this, I can't remember your name). He told me that Clareen would not be able to make it as she had an emergency and had to go outstation and her phoneline was barred.

As I already went out, I told her friend never mind. I'll arrange to meet her when she gets back.

A few days after that, saw her online - she apologized. Fine. In the meantime, I had also contacted another seller. He told me the same things like order before X pm, you can get the phone the same day. After all the price was agreed upon, I asked him when can we COD. Then no reply from him.

Then I decided to get the phone from Clareen again.

One day, I received an SMS at 5am from her, telling me the price for the AP phone and asking me if I want to COD at PJ or Lowyat. Being awoken from my sleep, I replied and said "I just got your sms, the price was acceptable and I would like to COD in PJ."

She replied back and seemed confused as to why I got the message late. But then now she said can only COD at Lowyat. Again, I agreed and sms-ed her "What time can we COD at Lowyat?"

There was no reply after that. In the end, I gave up on waiting and ended up buying the phone from a shop in SS2.

I thought saving a few extra bucks wasn't worth the hassle I was going through.

I will try to get some pics of my AP battery this weekend and post it up, it looks like the Battery C in the K800i forums. The one with the square white sticker and the little holes on the sides. I just can't find where the digital camera is.
*
so is clareen price cheaper and is she telling the truth bout the memory card..or ss2 cheaper?
vikingw2k
post Jan 20 2007, 03:46 AM

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QUOTE(Bigfoot-X @ Jan 20 2007, 03:38 AM)
I will try to get some pics of my AP battery this weekend and post it up, it looks like the Battery C in the K800i forums. The one with the square white sticker and the little holes on the sides. I just can't find where the digital camera is.
*

You mean Battery C from this pic which i posted in k800 forum?


user posted image

This post has been edited by vikingw2k: Jan 20 2007, 03:49 AM
pgsingerboy
post Jan 20 2007, 03:53 AM

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so the battery is not a fake only made and finished in different places....?

This post has been edited by pgsingerboy: Jan 20 2007, 03:54 AM
alienfighter
post Jan 20 2007, 03:55 AM

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QUOTE(Naka7a @ Jan 20 2007, 03:21 AM)
alienfighter, don't ever forget about your call times too. don't be too carried away by just one problem...you have a few infact.
*
i never forgot about that...
thanks for the reminder man....

btw, actually, i ask clareen about the call timer once i notice the problem...
and she replied to me that... maybe her supplier test the phone before the phone passed to me.... but.... when the time i ask her... the timer is already 5 hour somethings... after a while... then now i realize that my total call time is automatic multiply... this should be some problem with the phone itself... because i also update my phone to the latest firmware... yet the problem still there...

QUOTE(6GDominator @ Jan 20 2007, 03:33 AM)
oops. sorry man. i am using the W810i but the battery has the same model right? if yes then i think it is fake one gua. sad.gif
*
maybe u can tried to compare ur battery first with other forumers in w820i thread...
if the suspect that ur original midland set using AP battery...
u can copy the compare pic here...
so that everybody can aware of it...
sunauto
post Jan 20 2007, 04:08 AM

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QUOTE(imperialrealcs @ Jan 20 2007, 02:50 AM)
if u read properly, it is related (except the avatar part)
im not hinting other im a honest phone seller as i dont do such business anymore smile.gif
anyhow, im talking like; they are over fascinated over cheap stuff n complaint later even after kena warning.. so who to blame then? in this case lagi worst.. if the battery is confirm not ori, then i think clareen is in deep trouble as she or her supplier might makan the battery edi
*
Fascinated over cheap stuff? Excuse me ???? shocking.gif Did you know that we have bought a Midland set from Clareen and the price is slightly cheaper from other sellers here (maybe a price difference of not more than RM10) so do you label us as cheapskates? We bought from her because she has a list of successful trades and so far nobody complaint in her thread until now. Clareen might be innocent but she should be informed of what is going on here first. I dun like to accuse people blindly without proof.


QUOTE(kaichiat82 @ Jan 20 2007, 03:12 AM)
With the given information, Shezzar you believes the seller Clareen post your item on the 12th Jan, based on postal stamp date. If it is so, you have all very rights to question one day delay in postage after completing transaction on the 9th. Clareen as a seller needs to clerify on this matter. Noted that the final chained decision we conclude here (ie Clareen need to clerify) is based on a presumptive premise(item posted on 12th). This means that if item is not post on 12th, Clareen own you no explain. This is because the premise is not true so does the conclusion.

Again, I like to say before we listen from the seller it is premature to pass any conclusive judgement.

Secondly, personally I do not know much about business ethics. Simple search with google and wikipedia, I do not see others define business ethics as you did. Of course you didnt define it explictly. I refer to what we known as implicit conclusion.

I see your propositions are generally encircles on seller's unethical conduct ie not responding to potential buyer's enquiry(general one i mean eg asking price, bargaining and etc). While I do agree seller ought to be responsive to after-sale service(like someone raise question about possible counterfeit battery, or request for consignment no for parcel) within an acceptable timeframe, my opinion is the seller has no obligation to answer all possible general enquiries.

My opinion is, the seller Clareen is not deserve with the label as an unethical merchant being too ignorant to reply general enquiry.

Cheers
*
I guess it's not a big offence for replying slow. Sending an order out late might not seem like a big matter unless she has personally promised the buyer that she will send out today, then that's a different story especially if the delay can cause lost of income to the affected party. Of course, lets not forget that there's one memory card not received by our fellow member here, the one sent to Rawang, instead of Penang as stated earlier in this thread.

QUOTE(satur9 @ Jan 20 2007, 03:20 AM)
Yes, I too was a bit unhappy that the battery (BST-36) had already been inserted in my Thorus set (z558i). Worse, there were black scuff marks on the battery. Imagine seeing that in what was supposed to be a brand new item--disappointing to say the least. Still, I did not complain to Clareen after I received the phone via Pos Laju as I thought maybe it's common to have some phones/batteries packaged this way, even for original sets. Now I don't know what to think because my battery looks exactly like the AP one on page 1 of this thread. Until Clareen clarifies this situation for all of us, I won't jump to conclusions whether my battery is genuine or not.

However I will say that she needs to get her act together if she wants to be taken seriously as a reputable trader. If you've spread yourself too thin (college + business) then recruit someone to help you respond promptly to the numerous queries. "Very busy" is a lame excuse. Is this a business or a hobby? More importantly, a seller should take some responsibility for the products she is selling, disclaimer or no disclaimer. Passing the buck to the supplier who may or may not be honest is poor business practice. Make an effort to find out whether the supplier is trustworthy by personally checking the products, not just close one eye and post a disclaimer protecting yourself. What about your customers?

Going by all the favourable testimonials in her thread, it's obvious that the happiest (and no doubt smartest) customers are the ones who COD'ed with Clareen. Unfortunately I opted for the bank-in/post route (admittedly, my mistake). No matter how this all turns out, i.e. the batteries are in fact genuine, etc., this will be my first and last deal with her (there are other minor issues with the packaging and overall service from Clareen that I've not mentioned as they're not relevant to this thread).
*
My first SE phone (P900i) was bought from Central Square, Gurney Plaza, Penang a few years back and yeah, I paid the full price for the phone, I know you guys are getting better offers in KL but I won't be talking on that. The battery was wrapped in the original plastic, nope, not a scratch or any defects on it. The boss showed me the T-Choice hologram sticker on the battery, the IMEI on phone, box and warranty card. He practically opened every single accessory one by one for me to see and check. Yeah, very professional but when you mentioned that your Z559i Thorus set has the battery inserted into the phone with black scuff marks is totally unacceptable, even if the battery is original, is it brand new or a recond one? I guess we'll never know that and nope, Clareen is not aware of this, she just get the phones from her suppliers and send so even inside got problem also, I guess she's not aware. I dealt with her 3 times but all the 3 times, she always kelam-kabut one, she either forgot to sms me the tracking numbers or forgot to tell me when she has sent it. I of course, did sms her, if she didn't reply, last resort call her until she answers. I know it's a minor thing lah because I did get my phones from her at last.

COD is not 100% safe either, sometimes we tend to overlook the tiny little details when we're too excited to see our phone in the flesh. It happens for COD, don't deny it guys, it happens, right? We're humans after all.



QUOTE(6GDominator @ Jan 20 2007, 03:33 AM)
oops. sorry man. i am using the W810i but the battery has the same model right? if yes then i think it is fake one gua. sad.gif
*
W810i is using BST-37 my friend but if your battery looks like mine, 100%, then chances are that your battery is a fake too. Please check and give us your feedback ya.

sunauto
post Jan 20 2007, 04:18 AM

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For AP sets, that's a possibility, it's either made in China or made in Japan as far as I know for BST-33 but definitely not made in Malaysia or made in Iraq.

However, for Midland set, the battery shouldn't look like the AP ones because the BST-37 discussion thread is already a fine example, I know's a different model but look at the design of the battery, ours resemble the AP one.

How about my other two phones, K618i and K610i, both AP sets but have batteries that nobody has seen before, it's doesn't look like ori ones or AP ones either, looked more like Cap Ayam brand. doh.gif That's a BST-37 and yeah, I have compared a few today, Midland and AP ones from my friends and nope, none of them matched my batteries. So, I guess it's a reason for me to doubt that the batteries that I have received for my two phones might be a fake one.

QUOTE(pgsingerboy @ Jan 20 2007, 03:53 AM)
so the battery is not a fake only made and finished in different places....?
*
Bigfoot-X
post Jan 20 2007, 04:20 AM

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QUOTE(Malaysian @ Jan 20 2007, 03:43 AM)
so is clareen price cheaper and is she telling the truth bout the memory card..or ss2 cheaper?
*
I don't know what do you mean by telling the truth about the free memory card. Maybe the price did not justify giving out a free memory card by her suppliers? I got my set at RM 1250 + the 64MB M2. About RM 30 more than what Clareen was offering at that time but I couldn't wait.

Anyway, when I bought the phone from the shop, they gave me a screen protector and crystal casing as well. Sure, those might not add up to the RM 30 extra, but then I didn't have to wait and I got the phone on the spot. No need to check with supplier etc.

QUOTE(vikingw2k @ Jan 20 2007, 03:46 AM)

You mean Battery C from this pic which i posted in k800 forum?


user posted image
*
Yes, my AP battery looks like Battery C from the pic. Need to ask my sis where the digicam is so I can take photos to show you guys.

This post has been edited by Bigfoot-X: Jan 20 2007, 04:24 AM
sunauto
post Jan 20 2007, 04:25 AM

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If you don't mind, can you post the pictures of your battery here? Honestly, Battery C doesn't look original to me because of the surface of the plastic and the finishing details, it's shabby to me, definitely not an ori battery but can be passed as a Grade A fake battery. I have an original BST-15 battery and I can tell that the built quality isn't like this.

QUOTE(Bigfoot-X @ Jan 20 2007, 04:20 AM)
I don't know what do you mean by telling the truth about the free memory card. Maybe the price did not justify giving out a free memory card by her suppliers? I got my set at RM 1250 + the 64MB M2. About RM 30 more than what Clareen was offering at that time but I couldn't wait.

Anyway, when I bought the phone from the shop, they gave me a screen protector and crystal casing as well. Sure, those might not add up to the RM 30 extra, but then I didn't have to wait and I got the phone on the spot. No need to check with supplier etc.
Yes, my AP battery looks like Battery C from the pic.
*
Bigfoot-X
post Jan 20 2007, 04:36 AM

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QUOTE(sunauto @ Jan 20 2007, 04:25 AM)
If you don't mind, can you post the pictures of your battery here? Honestly, Battery C doesn't look original to me because of the surface of the plastic and the finishing details, it's shabby to me, definitely not an ori battery but can be passed as a Grade A fake battery. I have an original BST-15 battery and I can tell that the built quality isn't like this.
*
No problem. Will do that once I know where my camera is.

For now, I'm not really concerned about the battery etc as I already paid for it and I've got them and have been using them. To be honest, I didn't really bother to check if they were original or not.

But in your case, I understand where you're coming from as you paid for an original and you'd expect to get your money's worth.

Come to think of it - do we even know now which of the 2 types is original and fake? I guess the only way is for someone to verify with the official Sony Ericsson centre because there seems to be alot of confusion here. Even viking who's a seller can't be sure? rclxub.gif
vikingw2k
post Jan 20 2007, 04:48 AM

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QUOTE(Bigfoot-X @ Jan 20 2007, 04:36 AM)
Come to think of it - do we even know now which of the 2 types is original and fake? I guess the only way is for someone to verify with the official Sony Ericsson centre because there seems to be alot of confusion here.
The best way, IMHO as i've mentioned earlier is to send to SE Service Centre rather than making your own assumptions whether they are genuine or not. I believe SE Staff will have the last say whether they are genuine or not.

QUOTE
Even viking who's a seller can't be sure? rclxub.gif
*
Are you saying that i cant identify which battery out of the 3 which i've posted is genuine or not?

This post has been edited by vikingw2k: Jan 20 2007, 05:07 AM
mitodna
post Jan 20 2007, 05:52 AM

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Everdying
post Jan 20 2007, 07:34 AM

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QUOTE(vikingw2k @ Jan 20 2007, 04:48 AM)
The best way, IMHO as i've mentioned earlier is to send to SE Service Centre rather than making your own assumptions whether they are genuine or not. I believe SE Staff will have the last say whether they are genuine or not.
*
i just quote what dreamthief said in the K800 thread.

QUOTE(dreamthief @ Jan 19 2007, 09:14 PM)
Here's what I gather from SE service centre nearby Leisure mall. The one everdying's picture of the battery is an original Midland battery. Their whole shop doesn't have anything like other battery with Midland sticker.

However they did mention, those "still" could be original Midland batteries, those that were refurbished. That's why you see the wrapping and slight differences.
basically 'could be original' doesnt mean it is.
refurbished could also explain why alienfighter's IMEI number on the phone and box doesnt match, as well as his weird problem with the total call time.

alienfighter
post Jan 20 2007, 08:56 AM

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QUOTE(sunauto @ Jan 20 2007, 04:25 AM)
If you don't mind, can you post the pictures of your battery here? Honestly, Battery C doesn't look original to me because of the surface of the plastic and the finishing details, it's shabby to me, definitely not an ori battery but can be passed as a Grade A fake battery. I have an original BST-15 battery and I can tell that the built quality isn't like this.
*
really cant wait to see u port ur original p900i battery
so that we can see the built quality...

QUOTE(Bigfoot-X @ Jan 20 2007, 04:36 AM)
No problem. Will do that once I know where my camera is.

For now, I'm not really concerned about the battery etc as I already paid for it and I've got them and have been using them. To be honest, I didn't really bother to check if they were original or not.

But in your case, I understand where you're coming from as you paid for an original and you'd expect to get your money's worth.

Come to think of it - do we even know now which of the 2 types is original and fake? I guess the only way is for someone to verify with the official Sony Ericsson centre because there seems to be alot of confusion here. Even viking who's a seller can't be sure? rclxub.gif
*
yes...i rather spend extra money bought midland set for the peace of mind...
but now, end up with a lot of problem... somehow, the AP set user dont really face this kind of problem...

alienfighter
post Jan 20 2007, 08:59 AM

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QUOTE(Everdying @ Jan 20 2007, 07:34 AM)
i just quote what dreamthief said in the K800 thread.
basically 'could be original' doesnt mean it is.
refurbished could also explain why alienfighter's IMEI number on the phone and box doesnt match, as well as his weird problem with the total call time.
*
please dont tell me that my set is refurbished one....NO..! cry.gif

btw, today already 20jan, still no word from clareen...
after this i'll try to rang IXSUN to check wheter they r open today..
if yes... i'll give them a visit...and bring together my whole set in the box...
so that maybe they can verify it....

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