Haha I know they will reply this to me. Luckily I complaint to SKMM already before they reply me....

Dear Sir / Madam,

Thank you for contacting TM. Firstly, we would like to apologies for the late response.

Referring to your enquiry number regarding Unifi package, please be informed that upon receiving feedback from our respective department, please note that the promotion currently only offered to new and existing customer for registration after 15th October 2015. Therefore, should you wish to find out more in regards of your eligibility for the promotion, we would like to advise you to refer to our TMpoint for further assistance. We are sincerely apologize for the inconvenience caused.

For any further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you can also contact TM at 100 and choose preferred language. For Telephony & Streamyx press 1 and 4 for "Sales & Product Enquiry". For Unifi press 2 and 4 for "Sales & Product Enquiry". Alternatively, you can also contact us via mobile at 1300-888-123 (call charges apply according to Telco provider).

Haha I know they will reply this to me. Luckily I complaint to SKMM already before they reply me....

Dear Sir / Madam,

Thank you for contacting TM. Firstly, we would like to apologies for the late response.

Referring to your enquiry number regarding Unifi package, please be informed that upon receiving feedback from our respective department, please note that the promotion currently only offered to new and existing customer for registration after 15th October 2015. Therefore, should you wish to find out more in regards of your eligibility for the promotion, we would like to advise you to refer to our TMpoint for further assistance. We are sincerely apologize for the inconvenience caused.

For any further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you can also contact TM at 100 and choose preferred language. For Telephony & Streamyx press 1 and 4 for "Sales & Product Enquiry". For Unifi press 2 and 4 for "Sales & Product Enquiry". Alternatively, you can also contact us via mobile at 1300-888-123 (call charges apply according to Telco provider).

Kesian, this is mine.


You will need to complain, probably something wrong with your port.

Yeah, pleasantly surprised as well because I only reported late last night.
Well, with this kind of reply, it makes no difference.

So guys, just do your part and report to SKMM. Force TM to give blanket discount to all early adopters. I have a feeling there are many more early adopters out there who don't know about this...

Back in the day,  I was same as you. This thread got so much negativity towards tm UniFi. After reading 20 pages of this thread, I also post something like yours.  I'm former 4 Mbps streamyx user. The thing is, there are so many people Lodge here just to complain and finding people who have the same problem as them with hoping that can solve it together. Very few people post something as they're satisfied with their broadband. My advice (as being advice to me back then), higher speed is always better. Now I'm using  30 Mbps and very happy with it.

Nah. I was travelling and only came back yesterday.

Well, expensive or not I can't judge because I'm the type of person who is willing to pay to have an enjoyable experience. The problem is the Internet in Malaysia is monopolized by TM and I don't have better option for now, so rather thinking how to justify it might as well subscribe and use it. If I think I can afford it, I will go for it. I'm using this 30 Mbps by myself only, not sharing with anyone. Usually from Mondays to Thursdays as I will go back to hometown on Fridays after work and only come back on Mondays. Still, I went for it.

the ultimate truth is you are still going to suffer no matter which you choose.

Its all about worthy or not. To me, definitely a yes.

maybe not too many, and most are here
that's y tm came out with this "early bird" promo now

now even entry package is RM179 for new applicants
i wonder how to pressure TM to come out with lower price package for unifi

since that's the promise our minister got from all telcos - to lower broadband price some months ago

But still, do you download a lot, torrent  or just normal surfing and fb? Because if its just surfing and fb, Im pretty sure a 5mbps will already be sufficient. Even watching youtube on hd would be adequate on 5mbps. But then again, its your money. Cant dictate how you use it.

Well, hopefully they have Monday morning meetings and tomorrow TM's management will get the feedback that their loyal, early adopter customers are not happy...

Nope, I used to download a lot when I was on VIP 5. Then I upgraded to VIP 10 and stopped downloading, only streamed. Now on 30Mbps also continue streaming.
I didn't feel that smooth when I was streaming HD videos though when on VIP 5.

Now everything just works so well.

Kesian, this is mine.


You will need to complain, probably something wrong with your port.

Well just put it as we have an insatiable appetite for speed and advancement. Lets see how long 30mbps can satisfy you before you need to upgrade again.

Wow nice ping, better than mine

My complaint to skmm

Huraian Masalah/Problem:

Saya telah menaiktaraf perkhidmatan unifi saya melalu TM sales telemarketing pada 21/09/2015 kepada kelajuan 50Mbps dibawah pelan Unifi 50mbps pada harga RM249 (tambahan RM50 kepada pelan Unifi 30, RM199). Pada ketika itu, saya memahami dan menyedari bahawa pelan internet ini yang telah diumumkan oleh TM pada bulan August dan menganggap TM telah melancarkan pelan tersebut secara rasmi. Namun yang demikian saya merasa tertipu apabila TM mengumumkan sekali lagi pelan baharu yang dijenamakan semula dan dikenali sebagai UniFi Advance Plus 50Mbps pada 15/10/2015 dan menawarkan harga yang lebih murah iaitu pengurangan sebanyak RM20 (tambahan RM50 kepada Unifi Advance 30 Mbps, RM 179+RM50 = RM229). Disini saya merasa tertipu sebagai pengguna awal atau pelanggan percubaan dan TM menganggap pelanggan yang berdaftar pada 15/10/2015 dan seterusnya sebagai “early bird” padahal saya telah mendaftar lebih awal lagi.

Tuntutan/Remedy:
Oleh yang demikian, saya menuntut diskaun sama yang diberikan pada pengguna baru atau yang telah menaiktaraf kepada pelan tersebut sebelum ini. Ini kerana saya sebagai pengguna terawal/percubaan terasa ditipu dan berhak mendapatkan diskaun tersebut. Terdapat juga pengguna lain yang berdaftar tempoh sebelum 15/10/2015 telah mendapat diskaun tersebut dan saya menuntut hak saya juga. TM seharusnya lebih adil kepada semua pelanggan yang telah menaiktaraf sebelum pelancaran sebenarnya untuk pelan ini...

Hope can get diskaun...

ok, i want to use this as template for skmm complaint. hopefully original writer wont have problem with that. 

ok, i want to use this as template for skmm complaint. hopefully original writer wont have problem with that. 
and if anyone went to tM point and asked about this unifi 30mbps issue here, hopefully can give use the story.