I'm existing customer for 30mbps

How do you get the call in the first place? Nice!

Add-Ons
High Speed Internet - Residential - 30 Mbps
Residential Voice
TM WiFi
UniFi Special Discount RM20
HyppTV Residential

I lodge an enquiry in unifi account. Then they called me just now. They said they will give me another rm20 discount. They talk so nicely. Btw they call me twice, first to ask my enquiry about the account. Then they call me again and confirm to give the discount.

I believe all existing 30mb customer will get this offer. Just register yr interest and wait for the call.
It makes no sense for TM to offend their loyal customers. Hope i m right

Check out my earlier post. They are out to piss off all their existing loyal customers. haha.

Hopefully the many reports lodged will put some sense into their thick skull.

yes for those existing UniFi 30 and 50 customers who want the discount can try your luck.try persuade them nicely first.if not success ...then complaint to CFM.

I had no such luck, just got the same reply others have posted here about the promotion only being valid for those who applied from 15th Oct onwards.

Dear Sir / Madam,

Thank you for contacting TM.

Referring to your report number 1-11375373234 feedback via UniFi portal regarding on your issue, we would like to apologize on the unpleasant experience that you have encountered. Upon received feedback from our respective department, Kindly be informed that UniFi Advance 30Mbps with promo price only entitle for customer who subcribe from 15th October 2015 until 31st December 2015

For any further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you can also contact TM at 100 and choose preferred language. For Telephony & Streamyx press 1 and 4 for "Sales & Product Enquiry". For Unifi press 2 and 4 for "Sales & Product Enquiry". Alternatively, you can also contact us via mobile at 1300-888-123 (call charges apply according to Telco provider).

We look forward to serve you better.


Regards,

Customer Service Support,
Telekom Malaysia.

I got this as well. Where did you register the interest?

Edit: Just sent them a second enquiry asking them to contact me, saying that I am planning to lodge a report to MCMC if this doesn't sort out properly.

This post has been edited by LovelyPotato: Oct 16 2015, 12:58 PM

just checking, i saw this at occ unifi.



the 60GB download per month is new or has been there all along?

the 60GB download is been there since tm launch the VIP5 package...but until now still not apply yet...

thanks, just want to confirm.

u not lodge report no discount. TM get more moolah. u happy TM happy
u go bang bang here n there & threat wanna make report to MCMC then TM give u discount. less moolah for TM but u happy TM happy.

thats how Malaysias services company work
no report from u = u happy with their shiitty services

I have register my interest on their website yesterday and they mentioned it will take within 3working days to call me..is it true?normally how long does it take?

U think logically, what if in 1 day there is 50k user register interest? Of cos they need help u to check coverage, port availability etc den only will call u.

Thanks for the info. I will go soft with them first, not if they refused to reduce for me.

i will suggest better go straight to tm point (if there is one near to your home)...as i call 100 this morning and request to apply unifi through phone, the cs girl told me my house is not in coverage area, ask me to go tm point to register (this is a bit weird as my parent's house, which is just next to me, already install unifi for few years, but my house got no coverage)...

so i have no choice but to go to the nearest tm point and register...the sales girl there check for me and told me there is coverage for my house...so i just fill up the form, and wairting for the contractor to call me for appointment...

Tm just called me just now but couldnt answer as my phone charging in my room. Any idea why they are calling? Discounts for current unifi 30?

its called tele-marketing. to push u take their service to gain profit.