Can I request for a new router if I upgrade from 5mbps to 30mbps? The one they gave me previously is DIR-615 and the signal is not strong enough for me to connect from my living room. I placed the router in my room.

Edited : And also the hypptv box.

Reason being is because I am planning to cancel my astro and use android media box installing in living room (provided hypptv one is able to install kodi then I doesn't have to buy one from the market). I checked with my old setup top box (very old and doesn't support installation of app, not even sure if it's running android) and it doesn't work anymore, not sure why. I've never used it before from my first day of unifi registration.

This post has been edited by LovelyPotato: Sep 16 2015, 09:45 PM

But I don't want to change a new phone number, hmm

What number do I call for upgrade from 5mbps to 30mbps? 100? Do they work on Sunday?

but i saw forumer said TM point will not allow me to retain free calls right? And also if hypptv box is broken will they replace a new one for me? Or do I have to pay for a replacement?

Ok thanks for the info. I don't use hypptv as well but I'm planning to cancel my Astro that's why want to give them a try haha

I called 100 twice to try upgrade but the first guy ask me call 100-2-2-4 to ask from customer service (which I realise is actually the same number after closing the phone. So I called in again and the second guy help me to submit a report asking for people from marketing to contact me again, however in the OCC there it shown a report has been closed instead of submitted. Can I not upgrade it directly from 100?

I gave them third call, they say it is under promotion and will have to get telemarketer to call only can upgrade

Yup I said the same thing, I said I got some call and want to consider first previously but they never follow up so I called in again. Then they say they will submit a report to marketing team to contact me again. So I think no choice gotta wait for the telemarketer to contact me now

They just gave me a call to upgrade with retaining free calls, so fast, yesterday submit today call dy, now wait for email confirmation

Wtf? I just upgraded to 30mbps with aneka for rm199, new plan they're planning to release at rm179? Can change plan?


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I'm even worse, I just upgraded 2-3 weeks ago lol

Wtf man how do I change to the promotional price, I'd rather not take the free calls

Don't think removing it will entitle us for the promotional price since our package is 169+30 package, still penipu scammer tm. Become white rat for them still charge us extra

Doesn't work, early adopter free calls doesn't categorize as part of the VAS. Look at my attachment.

Thats why, only if I applied 1 month later I would've saved RM480 over 24 months contract, just wtf


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nope nothing


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I sent them a tweet but they did not respond to my query, going to try at occ now

Lol I saw your tweet

Anyway we should all complain to tm, what's the point of early bird package if we applied it earlier than these 'early' bird and yet we are the one paying more

This post has been edited by LovelyPotato: Oct 15 2015, 01:16 PM


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My friend called tm and asked about it, he say we can go to tmpoint to renew contract again for rm179 without any charges, but i think it'll be a new 24 months contract

Reference No 1-11375373234
Service ID N/A
Area Billing
Sub Area Charges
Case Category Monthly Subscription Fee
Additional Area
Additional Sub Area
Detailed Description I'm one of the early bird who applied for 30Mbps package and yet I am not getting the RM20 discount deduction from the new pricing, please give a proper explanation on this
Preferred Communication Mobile


In a way I still think we shouldn't be renewing our contract since we are the real early bird, why should I waste my time to go to their place and do it myself since the fault is their side and prolong my contract. They should've just give the RM20 rebate to every early subscriber by default.

wtf? different salesperson saying different thing, my friend called just now and the salesperson say can renew contract at tmpoint