I will not let them suck my money easily.
Will definitely drop a note and I don't mind dropping by TM Point to sort this out.

Any template you used to complain at MCMC website? I have submitted my second complain through OCC saying that I'm going to complain to MCMC if they doesn't resolve my case, if they come back with the same excuse then I'm going to voice out to MCMC

In theory, Asymmetic lines may make it easier to hit the uplink capped speed. But since most people would value downlink speed more than uplink, plenty of consumer packages have uplinks a fraction of the downlink speed. No major issue actually, if one actually monitors his total TX(up)/RX(down) data, most of the time they will find that TX is not more than 20-40% of total RX.

Ie. You only need to send a few kB of data in order to load a whopping 4k HD video on youtube, even throughout the course of streaming the entire video, data sent is just a fraction of data recieved. You do not send 400MB of data to receive a 400MB video. Streamyx was AsymmeticDSL (ADSL). Even on copper, as long as everything from the user to ISP functions properly, it is what it is. Again this only speaks for 'the common end-user'.

From my early understanding, the disadvantage from an end-user point of view is when the uplink is saturated. This can lead to bufferbloat.

Ie. If a user hammers the connection with torrent uploads, latency may rise, sometimes up to 1000ms depending on the device used. Yes, the downlink is subjected to bufferbloat similarly and the effect is bad for VOIP/Sykpe/Gaming or other real-time applications. Yet, it is somewhat a little more undesirable on the uplink. As how TCP/IP works naturally as a two way street, if you cannot send anything out, you cannot get anything in return. If you delay sending something out, you delay it's return result too.

Can be somewhat mitigated with 'traditional' QOS. Can almost be completely eliminated with CoDel type 'SQM' QOS. Then again for most people, the effect of a significantly lower uplink speed is negligible. They are more likely to hammer the line with incoming traffic and cause the same situation, but on the downlink instead. So in conclusion, sym/asym is merely a difference of a coupled up/down speed or independent up/down speed. There may be some technical differences but so far, have not heard of it affecting user experience in a significant way, not on fiber at least, unless someone screws up badly somewhere beyond user control.

Sifus, do correct me if i'm wrong of if there's additional info.

This post has been edited by andrew9292: Oct 16 2015, 06:40 PM

Tuan/Puan,

ADUAN PERKHIDMATAN TELEKOMUNIKASI

Terima kasih kerana menghubungi Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM).

Pihak kami mengambil maklum isu yang dikemukakan dalam aduan tuan/puan. Adalah dimaklumkan bahawa pihak Telekom Malaysia telah diarahkan untuk mengambil tindakan sewajarnya dalam menangani isu yang dibangkitkan.

Pihak pembekal perkhidmatan akan memberi maklumbalas hasil siasatan dan tindakan yang diambil oleh mereka kepada tuan/puan dalam tempoh 15 hari.

Untuk sebarang pertanyaan, sila hubungi kami melalui emel aduanskmm@cmc.gov.my atau di talian aduan 1 800 188 030 ( Isnin-Jumaat 8:30 am - 5:30 pm).


that means is TM can give all exsiting customer discount?

Mind to share what you selected for Type, Area, Sub-Area and Case Category? Perhaps ours have been going to the wrong department?

Pretty good explanation actually.

To add, the Advance 50mbps (both Persona/BIZ) has an upload speed of up to 10mbps. This actually, is more than enough for any consumer based activity. Online gaming is of zero issues, not counting the usual TM ping screw-ups every week. But if you like to stream your gaming sessions to twitch or youtube, 10mbps is indeed enough for 1080p streams as well.

Otherwise, if you are uploading content as a content creator (say youtube) and need a symmetrical upload, TM is still offering the old BIZ50 and BIZ100. Obviously damn expensive but that's up to you to weigh out the cost and if your content is earning you money. That said, our neighbour has 100mbps symmetrical for a similar price of our "Advance" plans lol.

This post has been edited by SSJBen: Oct 16 2015, 07:04 PM

Thanks, yeah agreed, things are generally adequate for the general majority. And yeah, that may probably be the greatest concern actually. 6:1 ratio & 5:1 for 30M/50M might sound pretty steep for the price and for a big regional player like TM. If that's their strategy, the overall quality of what's left should be near flawless. Then again, looks like it is what it is...

I generally think though that the BIZ packages should have at least half of the upload speed of their download speed. So it should be 2:1 IMO.
They are after all paying an extra premium.

Even 5Mb upload can stream 720p stream easily, but full hd is a no-no

Most of the users don't upload that much anyway, as I have posted earlier VDSL2 won't be able to handle 30Mb/s up and down

30Mb up
30Mb down
20Mb for other services
========
80Mb

and most of the cabling in VDSL2 areas have poor cabling thus resulting in more and more complains


anyone noticed on their new website they've stated

Up to 30Mb/s and Up to 50Mb/s

Yeah, that's why I said 10mbps is enough for 1080p streams. I used to do it before going to BIZ20.

@bolded
Haven't they always have this fine print? It's always "up to" or "best practice". It's never guaranteed.

As far as I remember it was mentioned in fine print hidden somewhere but now they're advertising with "up to xxMb/s"

This post has been edited by MyPIA: Oct 16 2015, 08:03 PM

Thanks to all for SYMMETRIC 101 lecture! Ha.

I thought asymmetric has better data security and this is at the expense of speed.

Another newbie's question. For 1 net connection, the download and upload, which is correct?

AA Dload and uload happen at the SAME time
BB One after the other (not at the same time)

Thanks.

Btw for Biz plan the upload is 20Mbps

NEW UniFi BIZ ADVANCE PLAN

Download speed up to 30Mbps and upload speed up to 20Mbps
for RM259/month

Hope you can help me with these:

AA
"HyppTV Everywhere on 2 devices"
Means they allow HyppTV viewing on 2 mobile/tablet/laptop/PC combination? In addition to the main TV viewing? And these 2 devices do not have to follow the selected channel on the main TV, right?

BB
My current understanding is, to get the free call saving, I need to wait for the market staff to call me and ask. Waiting seems to be taking so so long. Ha. Possible to ask this free calls by going to TM office? Anyone done it this way?

Thanks.

1) means can use HyppTV app to watch on 2 devices in combination in addition to main tv viewing and yes no need to follow the main tv selected channel

2) better call them to request for offer for upgrade that way is much faster if you want to retain free calls

I am currently subscribing to VIP pkg. I want new equipment set, can I just cancel my current UniFi and register later for that?

If you're not under contract, yes can

thanks. but for ruby we need rm239. and we can't opted for 30mbps. and it has to be done at tm point

That is not correct. Just upgraded to Unifi Biz Advance Plus 50Mbps and the upload speed is 10Mbps actually.

It seems like it is for 30Mb only