Unifi Official TM UniFi High Speed Broadband Thread V22, ( -_･) ︻デ═一▸ Maxis & Time
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 Oct 15 2015, 03:12 PM
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Junior Member
24 posts Joined: Feb 2011 
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already ask TM Customer service regarding existing and new customer Unifi Advanced :
1) only new customer that haven't subscribe unifi advanced entitle to this promotion. whereas existing customer need to pay full amount as before. 2) Existing Unifi Advanced customer, cannot renew or change his contract to this new promotion. DAMNNN..... |
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Oct 15 2015, 03:17 PM
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Junior Member
647 posts Joined: Apr 2010 
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QUOTE(acehacker @ Oct 15 2015, 03:12 PM) already ask TM Customer service regarding existing and new customer Unifi Advanced : wtf? different salesperson saying different thing, my friend called just now and the salesperson say can renew contract at tmpoint1) only new customer that haven't subscribe unifi advanced entitle to this promotion. whereas existing customer need to pay full amount as before. 2) Existing Unifi Advanced customer, cannot renew or change his contract to this new promotion. DAMNNN.....  |
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Oct 15 2015, 03:22 PM
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Junior Member
397 posts Joined: Apr 2012
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To early Unifi Advance Adopters:
STFU and cri. - TM |
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Oct 15 2015, 03:26 PM
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Junior Member
5 posts Joined: Feb 2013
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QUOTE(LovelyPotato @ Oct 15 2015, 03:17 PM) wtf? different salesperson saying different thing, my friend called just now and the salesperson say can renew contract at tmpoint Damn pening kepala like this. But I'm sure that if TMpoint cakap boleh, then you're gonna be paying the promo price for UNIFI 30. Let's just hope that when the bill is sent to our house, the payment correct lah. hahahahahahaha  |
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Oct 15 2015, 03:26 PM
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Senior Member
937 posts Joined: Jun 2006 
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my vip 5 contract ended 2years ago.
so i apply this need to cancel and register again? or can just ask them upgrade? |
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Oct 15 2015, 03:26 PM
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Junior Member
352 posts Joined: Jul 2009
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i just called 100 again, and this time they ask me to go to tmpoint if i want the 30mb
so............ |
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Oct 15 2015, 03:33 PM
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Junior Member
24 posts Joined: Feb 2011
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QUOTE(cHaRsIeWpAu^^ @ Oct 15 2015, 03:26 PM) my vip 5 contract ended 2years ago. Just call TM Customer service for upgrade or go any nearest TM Point, but your contract will renew 2 years.so i apply this need to cancel and register again? or can just ask them upgrade? |
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Oct 15 2015, 03:44 PM
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All Stars
18,407 posts Joined: Oct 2010
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QUOTE(utusan@gmail @ Oct 15 2015, 07:55 AM) Sh*t... Already register last month... 200++ for 30mbps... So early birds catch the sh*t. Now only 179++??? Wt*....  |
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Oct 15 2015, 03:45 PM
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Senior Member
6,373 posts Joined: May 2007
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QUOTE(gin&tonic @ Oct 15 2015, 03:11 PM) Just got a call from TM Marketing & confirm upgrade to 30Mb Unifi Advance great offer. (fr VIP10).  I call CS yesterday to find out more about the Unifi Advance Promo. As usual CS damn blur blur. I then insisted that he fwd my interest to upgrade to TM Marketing. Just received the call & the marketing person said will be done in 3 days when i received the email. The Promo 30mb Advance Unifi is still @ RM179 + further 6% GST. ( same price as my VIP10 ). Still free calls TM - TM landline. Free Aneka Hpptv. It cost me nothing to upgrade. :  hyper:  it's been awhile since they call me.  |
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Oct 15 2015, 03:49 PM
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Junior Member
54 posts Joined: Jun 2008
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QUOTE(gin&tonic @ Oct 15 2015, 03:11 PM) Just got a call from TM Marketing & confirm upgrade to 30Mb Unifi Advance Great offer bro. Hope can get same offer as you. How you can still get free call?(fr VIP10). I call CS yesterday to find out more about the Unifi Advance Promo. As usual CS damn blur blur. I then insisted that he fwd my interest to upgrade to TM Marketing. Just received the call & the marketing person said will be done in 3 days when i received the email. The Promo 30mb Advance Unifi is still @ RM179 + further 6% GST. ( same price as my VIP10 ). Still free calls TM - TM landline. Free Aneka Hpptv. It cost me nothing to upgrade. : hyper: |
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Oct 15 2015, 03:52 PM
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Junior Member
44 posts Joined: Dec 2004
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damn i feel cheated.. now im stuck with rm 199 for the next 22 months...
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Oct 15 2015, 04:04 PM
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Senior Member
2,954 posts Joined: Apr 2008
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The technical department really effective this time. I complaint at 12.30pm and the technician came my house fix the problem at 3.45pm
Now I notice that I am connected to ip range 1.9.xxx.xxx Is this new range? This post has been edited by KKW: Oct 15 2015, 04:04 PM |
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Oct 15 2015, 04:05 PM
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All Stars
17,467 posts Joined: May 2008 From: Lazada
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Complain link @ SKMM HERE: https://aduan.skmm.gov.my/eaduan_c/iResponz.cfm?page=daftar
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Oct 15 2015, 04:06 PM
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Senior Member
3,032 posts Joined: Dec 2011
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That IP is puchong area/server
 QUOTE(KKW @ Oct 15 2015, 04:04 PM) The technical department really effective this time. I complaint at 12.30pm and the technician came my house fix the problem at 3.45pm Now I notice that I am connected to ip range 1.9.xxx.xxx Is this new range? |
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Oct 15 2015, 04:13 PM
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Senior Member
2,954 posts Joined: Apr 2008
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QUOTE(jusbella @ Oct 15 2015, 04:06 PM) That IP is puchong area/server New range? How do you know is Puchong area/server? |
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Oct 15 2015, 04:15 PM
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Elite
8,402 posts Joined: Jul 2008 
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QUOTE(KKW @ Oct 15 2015, 04:04 PM) The technical department really effective this time. I complaint at 12.30pm and the technician came my house fix the problem at 3.45pm It's been there for quite a while already. Now I notice that I am connected to ip range 1.9.xxx.xxx Is this new range? TM's DNS is 1.9.1.9.  |
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Oct 15 2015, 04:18 PM
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Senior Member
2,954 posts Joined: Apr 2008
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QUOTE(blacktubi @ Oct 15 2015, 04:15 PM) It's been there for quite a while already. Hahaha I din't know that. TM's DNS is 1.9.1.9. They change the DNS? I know Google DNS only.. 8.8.8.8  |
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Oct 15 2015, 04:26 PM
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Senior Member
1,182 posts Joined: Jan 2003
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just got a reply from tmnet
Dear Sir/Madam, Thank you for contacting TM. Referring to your report 1-11376013874 dated 15th October 2015 on bill inquiry, we apologise for the delay on this matter. The new promotion started today 15th October 2015 for new installation only. Based on our system, upgrade order 1-11029342067 created on 19th August 2015 therefore, your monthly recurring charges will be the same RM210.94(inclusive GST). We hope the explanation has reverted to your concern and we apologise on the unpleasant experience that you have encountered. |
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Oct 15 2015, 04:28 PM
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Junior Member
352 posts Joined: Jul 2009
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QUOTE(underworld @ Oct 15 2015, 04:26 PM) just got a reply from tmnet well, nothing much can a CS do, they are just following the protocolsDear Sir/Madam, Thank you for contacting TM. Referring to your report 1-11376013874 dated 15th October 2015 on bill inquiry, we apologise for the delay on this matter. The new promotion started today 15th October 2015 for new installation only. Based on our system, upgrade order 1-11029342067 created on 19th August 2015 therefore, your monthly recurring charges will be the same RM210.94(inclusive GST). We hope the explanation has reverted to your concern and we apologise on the unpleasant experience that you have encountered. |
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Oct 15 2015, 04:28 PM
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Senior Member
1,669 posts Joined: Apr 2011  
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Nothing you can do really
I have this sort of issues before, because we agree on the contract, we have to pay that sort of price until the contract ends  This post has been edited by Rei7: Oct 15 2015, 04:28 PM |
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