just got a reply from tmnet

Dear Sir/Madam,

Thank you for contacting TM.

Referring to your report 1-11376013874 dated 15th October 2015 on bill inquiry, we apologise for the delay on this matter.

The new promotion started today 15th October 2015 for new installation only. Based on our system, upgrade order 1-11029342067 created on 19th August 2015 therefore, your monthly recurring charges will be the same RM210.94(inclusive GST).

We hope the explanation has reverted to your concern and we apologise on the unpleasant experience that you have encountered.

i send my complain via OCC

i replied them im unhappy that im not eligible

TM reply

Thank you for writing to Telekom Malaysia Berhad ™. Your feedback is valuable to us in our continuous effort to deliver an enhanced service experience to you.

Please be informed that we will investigate the matter and you will be notified of the progress within 24 hours of receiving this acknowledgement email

Those who are early adopters please go complain to TMNET via OCC

This post has been edited by underworld: Oct 15 2015, 04:38 PM

Please do make a complain via OCC...atleast let them know our frustrations

reported to SKMM already ..

oops sorry didnt save it , just wrote i feel being cheated as the package signup was only a month ago and they have already lower and given another rm20 discount for new package

got a reply from skmm

COMPLAINT ON TELECOMMUNICATIONS SERVICE
[MISREPRESENTATION OF SERVICE] - MISLEAD PROMOTION/ADVERTISEMENT

Thank you for contacting the Malaysian Communications and Multimedia Commission (MCMC).

We acknowledge receipt of your complaint. Please be advised that we have instructed Telekom Malaysia to take necessary action to address the issue raised.

The service provider is required to respond to you accordingly on the findings and actions taken by them within 15 days.

morning a SYT from telekom called me , ask go tm point to fill up some forms and they will start charging RM 179 for the package i previously sign at RM 199 i suspect they cancel the current plan and subscribe you to the new plan .

got my rebate off rm 20. TM point tell me that the RM 20 is actually free calls from land line to land line. i told them i dont use the house phone to make calls and remove it in my next bill