Bro, does your computer parts include any battery?
I called sf express and they said they don't ship laptop or anything with battery

I ship back a laptop once using pos malaysia airmail, then it got stuck in china's customs with no explanation given and finally returned back to me after a few months. Managed to get 50% refund at least from the shop.
I'm not really sure about SF since they don't ship anything with batteries, just be sure that your china address is correct.

Hello...
I'm using tgds shipping many time before...
But this particular order seem been stuck since 15/8...
What should I do? Been contact seller 2 times already but none been reply...
Please do advise...tq


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Do you try contacting pos malaysia during that stage?

Me also having problem no movement return phone part since 13/8...any further advise?tq




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you need to follow up with seller multiple times...if all failed, contact CS

For me that's when I get the message it's hold by customs with no reason given. I contacted pos malaysia and they also don't know know why it was being held by china customs.

You should try contact ems china to ask for further status.

This post has been edited by alucard89: Aug 21 2018, 12:19 PM

Hi，Anyone here bought product with battery before from & Taobao succesfully sent to Malaysia?

I just want to know which courier can send battery.

Use sea shipment.

No, all existing courier by sea [官方海运, Lazada（海运）] do not accept sensitive item like battery/liquid/gas etc.

If you understand Chinese:
https://ectbuy.com/index.php?route=informat...e&geo_zone_id=1

Guys
need some help here
this is what happened to my parcel till today. I'm using shipping with DEX-i

Parcel 1
2018-Aug-08Wed.17:43:23【大陆】仓库开始拣货
18:26:12【大陆】包裹准备出库。
19:37:49【大陆】包裹已出库
19:48:17【跨境】您的包裹从集运仓发出，开始发往目的地
2018-Aug-09Thur.16:04:00【跨境】您的包裹出口清关中，如物流信息较长时间未更新，建议咨询快递公司。


Parcel 2
2018-Aug-08Wed.17:37:35包裹正在等待揽收，如快递长时候未揽收建议咨询卖家或者快递公司。

So and so. contacted the customer service they started giving reasons like
1. please contact us to check again in the evening
2. please contact us to check again in the morning
3. please contact us to check again tomorrow
4. please contact us to check again 1-2 days later
5. please contact us to check again 3-4 days later.
6. please contact us to check again, system breakdown unable to update status


and so. it sounds not too right to me. has anyone experienced this before? Thank you all sifus..

Ya definitely something is wrong somewhere. Are you shipping prohibited items?
Best is to contact Taobao (not Dex-i) customer service to chase them to help you solve the problem.

nope
just table and desk

Dex-I air shipping?

The status says awaiting courier pickup but seems like taking too long.

Did u try using international tracking number to track at http://www.dex-i.com/querytracks?tracknow=new

Sea freight. And the status is same with the dex tracking.

Well the thing is that I have a couple of orders during that time that went through and arrived safely, these problematic ones just don't update.

While only 1 of the customer service managed to tell me that in fact it's already in the ship on the way to malaysia. 90% of them just follow up and say please wait and contact us again. I'm very worried and troubled with the status in system

This post has been edited by oldcat: Aug 22 2018, 10:54 AM

It could be that the shipment is beyond the size and weight.
weight：max 80.0 kg
size limit：each side max 80cm；L+W+H max 150cm

Bulky sea shipping. Each side max 2.50m. L+W+H max 6.50m
Checked with seller already should meet the dimension.

Paid the service as bulky items and they accepted the service.

oh, sea freight then is okay la

becoz if that is air shipping definitely not normal

This post has been edited by vernon91: Aug 22 2018, 11:17 AM

But other order already reach wor.. Same time order..

I also order using consolidated lazada sea shipping. and here is the tracking

2018-08-04周六16:18:31【大陆】包裹已出库，发往起运国海关清关
2018-08-06周一09:31:50【大陆】您的包裹已被LEL集运仓正常出库
09:32:30包裹正在等待揽收
2018-08-07周二17:00:00【跨境】干线交接成功
2018-08-08周三10:00:00【跨境】干线出口清关成功
2018-08-11周六21:00:00【跨境】干线出发成功
2018-08-19周日15:22:00【跨境】干线抵达成功，如快递长时候未揽收建议咨询卖家或者快递公司。

it seems your order will be arrived to Malaysia after 15 days from overseas shipping started. note that the export clearance done in 8th and arrived on 19th. mine haven't gone through kastam yet. will expect the order arrived end of this week or early next week lah, bit delayed due to raya. so i think delivery will be 3-4 weeks after overseas shipping started

This post has been edited by komtugeder: Aug 23 2018, 01:22 PM