i got a few app update notifications and when i tapped update all, all of them were stuck at 'Waiting' with no progress at all. signed in and out of my Apple ID and still the same thing. but when i tried updating using my cellular (LTE), it worked. so i reset my router (physically; pressed the 'Reset' button on my Asus RT-14UHP and went through the configuration like normal) and connected again. same thing, i still can't update nor download apps. so i took the plunge and restored my phone. and i still can't download apps.

so to sum up my situation; i can't download apps via Unifi WIFI. i have done the following bearing the same outcome:

1. Physically reset router (also turning it off for a minute and turning it back on)
2. Signed out and in again
3. Restored my phone
4. Signed out from iTunes
5. Changed DNS to 8.8.8.8

please help cause now i can't download any apps at all via WIFI and i need Whatsapp ASAP

Update #1: must spam TM's Twitter account @TMConnects. PLEASE SPAM THEM. THE PROBLEM IS ONGOING AS OF 28/10/15

Update #2: here's a breakdown on what has happened so far;



This post has been edited by jin_akira: Oct 28 2015, 12:59 AM

I'm facing this also, apps wont update/download via wifi (Unifi). Its working on LTE (Maxis).

Unifi problem maybe?

yeah i'm on Unifi as well. Digi LTE also no problem. but i managed to download iOS 8.4 in under 10 minutes via iTunes..

I'm trying it right now on Unifi. Apps can download, but it's dog slow, for some reason. I suspect it's a mirroring problem of some sort. Maybe a combination of Unifi and App Store both having problems. Wait a few hours and see. My issues seem different from yours though - both wifi and 4G (Celcom) are really slow for me. Maybe different because my iTunes account is a US one. Dunno. Another strange thing is that App Store pages and videos seem to load quite fast. Only the actual app downloads seem extremely slow for me, whatever the connection type.

yeah i tried downloading an old app that i purchased, 2mb+. after 15 minutes it only managed to download a quarter of the app. as for resuming downloads or updates, it will just be stuck at waiting. i don't know about iTunes but i logged out just in case, no changes though. i checked online and there's no problem with Apple's servers, unlike what happened a couple of months ago. if it's a Unifi problem, then why are other people not affected?

Facing the same issue here intermittently since 2 weeks ago

Using Iphone 5 (IOS 7) on Unifi30 and I literally cannot update any of my apps through wifi because it's super slow. Similarly, the way I can get a quick update done is through 3G/LTE

I suspect the problem is coming from TM's side because I am still getting full speed using speedtest app and having no issues loading 1080p video on my phone or loading high bandwidth web pages

Firstly, checking Apple's System Status webpage is useless. Apple, in their usual arrogant nature, will only update the page AFTER the usual online publications (9to5mac, TheNextWeb, iMore, ArsTechnica, etc) report the issue, or if they scheduled the maintenance themselves. They never willingly admit to unscheduled downtime or problems. Secondly, I don't think it's a Unifi issue specifically, but more of a mirroring issue with a certain list of IPs for our country/region. For me, Celcom 4G also having slow app downloads, so maybe Celcom happens to be in that affected IP range as well (unlike Maxis or Digi, which you say is working fine). I don't know if other Unifi people are affected or not, since only the few of us have posted on this thread.

This post has been edited by G-17: Aug 14 2015, 12:59 AM

Having the same issue as well.. anybody can share the solution ? is it because of UNIFI ?

I think we can rule out DNS issue. I tried Google DNS, OpenDNS and DyDNS. All the same. Still slow. 58.5MB update for Dropbox taking more than 30 minutes. Feels like I'm back on 56k dial-up modem days. Never tried TM default DNS, because I prefer my local news uncensored.

Come to think of it, it has been going on for quite a while. I tried to update an app a while back and it was downloading quite slow. I thought it was a temporary issue so i just ignored it. At least now we know it's a real issue. Now i'm quite worried cause i don't think Unifi would entertain us if we reported this issue to them. Reporting to Apple is just as useless cause they'll Either just ignore us or most probably blame the ISP..

Yeah no issues browsing and watching YouTube for me. Even the App Store page loads fast. Only the download is affected.

Yeah back then when the App Store was down, it took a while for them to update the status. But i don't think there is any problem from their side cause my friends said that they managed to update their apps via WIFI but they did not elaborate as to what network they were using (given the late hour it's understandable that they can't provide me their full attention). Okay so how is the change in IP mirroring triggered? Was it random/consistent or triggerred upon command? And was it done by our ISP or something beyond that? Sorry but my knowledge regarding networking is very limited, so bear with me. Thanks

So if changing the DNS does not solve the issue, what else can we do? Is there a particular setting deep within the router that we can change? We can try to focus on WIFI first as i don't think we can easily make changes to our network provider (in your case, Celcom). Or would there be no difference at all as this mirroring thing is way deep on their side?

@jin_akira
I'm no network guru either. The simple layman explanation is - imagine the server where the various apps are kept. Now if there's one single server for the whole world, it's gonna get choked right? Hence the term "mirror", which is just a way of saying companies that serve worldwide have various servers dedicated to different regions, and in many cases, various servers dedicated to specific IP ranges in those regions. For example Youtube - you know how some videos load very fast while some take a long time to buffer, that's because of where the mirrors are and what videos are on them. For example, if the video you want is stored in a local mirror (server), it'll load faster than a video stored on a mirror that's further away. Youtube will pick out the best possible mirror for us, based on factors like distance, traffic, latency, blah-blah. Right now, it's possible that, with regards to the App Store, the servers dedicated to our location or IP ranges just aren't performing optimally, for whatever reason Maybe. All conjencture on my part.

Could also be a Unifi issue, where there's some problem between them and apple's servers. I dunno. Possibly port blocking/tunneling or a firewall setting on their end. I can torrent and surf and do everything else at normal speed. Even watching the App demo videos on the App Store works fine and fast. Only the apps, whether updating existing apps or downloading new apps. Just now I looked for the smallest apps I could find, and even a 1MB file took almost an entire minute. Who knows what's wrong. Malaysia anything also possible... anything bad, I mean.

Coincidentally, iOS 8.4.1 got released a few hours ago and I downloaded it at normal speed - downloaded in less than 2 minutes, even the install and reboot process took longer than the time to download the 8.4.1 update, ffs. It's only the apps and books that are slow (maybe music also, but I didn't try those).

Give up for today. Later I'll sign out and do a hard reset and try signing back in again. If that doesn't work then I'll just wait and see.

This post has been edited by G-17: Aug 17 2015, 09:26 AM

Same shit happened to me and my friend as well. I'm on UNIFI50. Why don't we all call TM to make complaints together? I'm calling them today.

LOL, can believe it's true. I'm trying to update my Apps on my Unifi right now, it's epic slow LOL

Hmm what happen to network >.<

How are we even going to report this? It's such a specific problem - everything is working fine, except app downloads/updates from the iOS App Store. I'm sure the telephone support staff won't even know how to respond.

Worse case scenario, they'll read they manual and tell you to reset your BTU, router, blah-blah-blah .... no change.

Best case scenario, they open a report. Then some technician (if he's in a good mood) will run a traceroute to some random Apple server and everything will come back okay and he'll close the report .... also no change.

Anyway, I'm going to sleep. Hopefully will be back before I start work in the evening.

Edit:
Apparently we're not the only ones with issues. See here;
https://downdetector.com/status/itunes/map/ (8:30am local time when I last checked, there's yellow fuzz on top of the Johor and Selangor areas)

This post has been edited by G-17: Aug 14 2015, 09:57 AM

I'm afraid that they may not have sufficient knowledge regarding this matter. They'll most probably ask us to reset our router back to stock (which i've already done but to no avail).

I regret restoring my phone. Now i can't download any apps at all; an iPhone without apps is just as useless as a Blackberry without BBM. At least i'm not the only one

Well a change definitely occurred, the problem is from who's side.. And it was not recent and happened maybe a few weeks back.. What's surprising to me is the fact that we're the only ones talking about this issue, and the issue we're sharing is consistent with each other, or pretty much identical meaning that it's not some random individual problem. The rest of the users here either have not realized what has happened or they just have no issues at all. Or they just use Maxis as their sole ISP

This post has been edited by jin_akira: Aug 14 2015, 11:22 AM

Okay so i think it's safe to say that Unifi users (and also Celcom for G-17) are affected. I tried my sister's iPad on the same WIFI, same thing. I went to my friend's house (another housing section 15 minutes away) that's also using Unifi, also same thing. Tonight, i'm going to my other friend's house to try Maxis Fibre.

Yeap, till now I still can't download any apps too ..LoL, what happen actually?

Do let us know the result

Strange no one has report this issue prior to you creating this thread, I mean it can't be just the 9 of us here facing this problem lol

I'm pretty sure there are other Unifi users out there in a similar situation as well.

I'll try to call TM up tomorrow, if the customer service is on duty or maybe just let them know in the nearest TM Point Centre

that's thing. it's understandable if it's slow for one day or for that one app, we would naturally dismiss it. but for it to go on for 2 weeks plus and no one making noise.. either most of them are on Streamyx/Maxis Fibre/Yes 4G or.. i don't know.. it's just strange.

well at this rate i'm willing to try anything as this problem is really getting under my skin now. i have an app-less phone. so yeah, would be great if you can get any info from them. who knows, they might provide a miracle solution.. TM, Unifi, whoever man thanks. i'll report back tonight when i'm on Maxis Fibre.

I also facing same problem LTE working fine but Unifi very slow.
I try all solution from google, change wireless to G, reset wireless network etc but still the same.

I notice after I upgrade to UNIFI 30mbps only got this problem, seems like something wrong combine itune with Unifi as others I can get full speed.

same here... but would like to know if this problem only happen on certain iphone model or all are affected... Mine is iphone 6 64gb...

Yesterday night both my iPhone 6 and my mum's iPhone 5 were affected. It's a connection issue, I'm sure. What kind of connection issue, nobody knows.


I dunno, I wasn't affected until yesterday (when I checked just after reading your opening post). Before that maybe there were some days that were slower than others, but never this bad. I would have noticed because I disable automatic downloads/updates (after Apple forced that shitty U2 album on me) and check manually every few days. My update list shows the last day I updated before yesterday was 12th Aug, and I in J.B that day on Unifi and remember it being normal speeds. Obviously I don't take note of every single day (I spend half the week in Singapore with a 1GBps connection there), but I don't remember experiencing such terrible App Store or iTunes download speeds on Unifi in the last 2 years.

I'm now back in Singapore (J.B is my mum's house) so cannot follow up any further until next week, but here's what I found so far;

From what I've narrowed down, it affects certain IP ranges, and within those affected, some are worse than others. Earlier today I tried disconnecting and reconnecting (via router settings) the connection to switch the IP range. I noticed that with some IPs like 175.x.x.x (Johor Bahru) and 60.x.x.x (Kota Tinggi) the download speeds were a bit faster. Still not the usual speed, but maybe 1/4 speed or so - can download around 20MB app in around 2 minutes. With some of the K.L, Negeri and Selangor IPs, the speed was horrible - either stuck waiting or the circle filled very, very slowly, not even 1MB in 1 minute. I suspect, based on the map I linked in my previous post, that maybe Penang or Sabah IPs will be even faster, since the yellow highlights on the map only appear over Selangor, Negeri, Malacca and Johor areas. Kinda hard to get those IP ranges for me though - disconnect/connect more than 30 times also couldn't get Penang or Sabah IP. I ran out of time and had to come back to Singapore, so couldn't try any more. Maybe one of you can try it out and post your findings.

* The connection in my mum's house is Unifi10. Not sure if the same IP ranges are available for Unifi30 and above. If you got static IP then you're probably screwed.






This post has been edited by G-17: Aug 14 2015, 10:58 PM

Yeah exactly what we're facing. I don't know about Unifi 30 (didn't even know it existed, i thought Unifi 20 was the max) but can roughly estimate that this problem has been going on for about 2-3 weeks up til today. Hopefully more users can step forward and voice this problem. It'll help cement this as a widespread issue that affects a large number of users.

Given the nature of this situation, it's safe to say that all models connected to Unifi or Celcom are affected. So to answer your question; no, this problem does not affect certain and specific iPhone models. Even my sister's iPad is facing the same issue. Are you by any chance using Unifi or Celcom as your Internet Service Provider? So far we've narrowed the culprit to Unifi, Celcom and maybe Apple's Server.

Affected on App Store, even iTunes. Smooth & super fast speed on Google Play Store.

Okay guys, i'm at my friend's house now using Maxis Fibre. I can update and download apps with no issues at all. So we can narrow it down to Unifi, Celcom and Apple's Server.

Thanks for checking. I suspected Maxis would be fine. A couple Unifi home users I visited earlier today were affected by this same problem. Celcom I'm still not 100% certain since we have to take coverage and signal-strength issues into account as well. See my last post (#24) for my observations so far. Maybe you can experiment a bit if you have time.

This post has been edited by G-17: Aug 14 2015, 11:06 PM

Crap, it's getting worse; https://downdetector.com/status/itunes/map/
In the morning, it was only light patches of yellow. Now it's a big round blob over the Selangor state. >_<

Can you walk me through on how to change my IP region? Wouldn't mind trying.

Everyone is still calm about it. I just don't get it

Might be an Apple server issue?
I can't update my MBPr to OS 10.10.5 either...

First, you must confirm if your Unifi package provides static or dynamic IP. Dynamic IP basically means your IP address changes each time you connect, while a static IP is an IP address reserved exclusively for you. I think most of the residential Unifi connections are dynamic, while static is reserved for business packages, but you have to confirm yourself. I'm not sure how the new 30 and 50 mbps packages work with regards to this.

If you want to try, well, it differs depending on your router type. It's easier on a PC or laptop compared to a phone, since there will be a lot of switching tabs back and forth. Go to your router control/admin page (the router IP you key into your browser). There you should have a section for Status or Network or something similar named, where you have your WAN settings listed - IP address, DNS, Subnet Mask, etc etc. There you should have a button to disconnect and reconnect your connection. Each time you dis/reconnect, your IP will change (if it doesn't change, then you have a static IP address). Open another browser tab for this page - https://www.iplocation.net/find-ip-address - to see the host location. So each time you disconnect and reconnect and the IP address changes, refresh that tab to see where the host location is. Take notes if possible, and try downloading from the App Store after changing IP each time. From my limited testing earlier, All the Selangor IPs are gone. Cannot even start download. One IP range, starting with 60. for somewhere in Johor was the best I found before I had to leave. Note that switching to a state further from your location might induce slightly higher latency, but you won't notice it unless maybe with fast FPS games or something. Download speeds for other websites should be similar, though I suppose you'll need to test yourself. Need patience, and a bit of luck. My advice, if the IP host listed as anywhere in Selangor state (KL, Cheras, Shah Alam, etc) don't bother to go to the App Store. Save some time. Once you see an IP that says Johor or Negeri or Penang, then you do a speed-test to check the speed, then go to phone and try downloading/updating.

Yes, it's possible that Apple's servers are also getting overloaded. I'm suspecting it's a combination of some issue on Apple's side plus some issues with TM. Maxis broadband users seem to be unaffected. Maybe the relay between Apple's servers/mirrors and TM's servers is wonky somewhere?

I'm using Unify 30mb, speed is fast for everything else except for the Apple update lol

Was the same for my place as well. Full speeds on everything except App Store downloads and updates. Thing is, if it was an issue with Apple alone, then all ISPs in Malaysia would be affected. This problem only seems to affect Unifi users (and maybe Celcom, still cannot confirm), so that's why I suspect the issue is at a very specific point in the chain - Imagine a big longkang splitting into a few smaller longkangs. Apple is the big longkang, while the Malaysian ISPs (UniFi, Streamyx, Maxis, Digi, etc) are the smaller longkangs. The part where the water from Apple's big longkang goes into Unifi's smaller longkang seems to be sumbat right now. Cannot say whose fault it is yet. None of the Apple related sites or Apple's own status page have posted outage reports yets. Only clue I can find is here; https://downdetector.com/status/itunes (click the map) but those are individual users making the reports, so we can't get a rough estimate of how big the problem is.

lol nice description... but yea it's really annoying!

Okay will try tomorrow if my appointment is cancelled

As for the other users; can you please ask your family and friends to check and see if they are facing the same issue? I would feel more secure knowing that this issue is bigger than we initially thought.

Experiencing the same here. No probs updating apps using maxis 3g but unifi 30 not moving/super slow.

I'm having the same issue in updating and downloading apps on both my iPhone and my iPad for a week now. They took more than a day to be completed. I live in cheras and I'm with unifi. I came back to my hometown in perak and managed to update everything in more or less 30 minutes on a streamyx.

Sound touch : update 306mb size ok
Facebook : update 89mb fail
Dropbox : update 58mb fail

Unifail 1mb

This post has been edited by weretiger: Aug 15 2015, 06:55 AM

Can confirm, started happening since Aug14 morning for me on Unifi30. I'm so glad I found others here having the same problem.

Also, this might be related with the new Unifi 30 and 50 packages. Friend is on VIP20 and downloading fine.

This post has been edited by bem69: Aug 15 2015, 07:29 AM

Don't think so. My mom's house is still on the old Unifi VIP10 package. Also affected by this since around the same time as yourself. I think some of your guys need to call 100 and make a report. Need to be very specific and ask the operator to have an exec or technician follow up with you. I don't think this is a simple matter of "reset port" that the operators always do as a last resort after you spend an hour listening to their life-story about checking BTU and router lights and disco lights and whatnot.

This post has been edited by G-17: Aug 15 2015, 08:03 AM

stuck at stop icon for fb update. unifi 10mb here. gombak. no problem for itunes update 10.10.5 in mac

Already call TM and lodge a report. But as usual, TM not aware about the problem.

VIP10 User from Selangor here with the same issues.

You know what's so frustrating? MY update download shows it's at 800mb completed out of 900+mb, then suddenly it dropped showing it's only at 100mb. It keeps randoming showing different numbers, other times it dropped to 18mb, etc.

Device: iPhone 5
iOS: 8.4
Unifi : VIP 10
Area: Selangor
apps: Facebook update 89.9mb sucess.

Same here. Unable to download/update app on iPhone 6+ with home Unifi

When disconnect wifi, use maxis 4G, it's ok.

Yesterday I test in my office (also Unifi-wifi), no issue.

Both office and home in Selangor.

Wondering what's wrong. Tried a few different DNS also no cure.

This post has been edited by liewss80: Aug 15 2015, 12:24 PM

Yes about same time problem occurs. Already complaint thru TM twitter.

Yeah facing the same problem with unifi VIP 20, already open a support ticket to Apple to check.

Device: iphone 6
Ios: 8.4
Isp: unifi20
Update apps: peatix (20mb)

Result:
Using unifi: no progress when update apps, running 0.001% per minute
Using digi lte: 5 sec done

Now i have 11 apps need to update.

Good luck to me

thanks god just wan to post this problem..

was upgrade to iphone 6+ ytd..and do a backup from PC to new iphone.....but cant download or upgrade apps !!

goes smooth when using telco, tried DiGi LTE and Celcom 4G...

but when goes unifi wifi..canot download or upgrade..stuck at waiting...

but the wifi internet is ok for browsing and everything..just cant download or upgrade apps...

ip6+, ios 8.4.1....experiencing slow download for ios 8.4.1. also...well i guess i shall wait for any update from this issue or solution here perhaps ?

my unifi is old unifi 5mb one..not sure is vip5 or what..home user...Setapak area

There is nothing much you can do.
If urgent, use mobile data,
Else go to cafe/starbucks/etc to use wifi
Lol

Same issue here from Kuantan area with UnifiVIP5. Downloading apps are freaking slow on my iPhone and even thru iTunes on my Macbook. But my normal internet usage has not affected tho, browsing the net or video streaming no issue at all.

Thanks.

same here.

tested on iphone, ipad and macbook air app stores. download shows 'waiting' for more than 10 minutes and not even moving.

went on apple website for their online chat support. they couldn't solve.

called tm 100, they were not aware of the issue and just suggested changing the wireless channels (tried that, didn't work).

Try use vpn.

Guys I have slow downloads across my pc laptop and iPad on the app store downloads.

Solved the issue on my pc by using a vpn. Currently connected to Japan and I have my 1.2mbps download back(using unifi 10mbps)

same prob here wtf and theres nth i can do

anymore solution rather than VPN???

TM throttle down apple server speed??? wtf??!!

So clearly more people are actually facing this issue. I would do it myself, but currently i'm away now so can you guys contact TM and Apple regarding this issue? If they provide any solutions, please refer to the first post of this thread where i tried 5 different methods bearing the same results and if any of their solutions is the same with what i've tried, tell them it does not work and emphasize that other Unifi users are affected as well. And refer to G-17's post in page 2 where he tried several IP regions and the iTunesdown website that shows which region is affected while talking to the operator to let them know that this is not an average issue.

I'm reluctant with settling with VPN because it's just a temporary fix. An end user should not be fiddling with VPN as the internet and the App Store is supposed to work from the get go with no changes. Try imagine my mom using her phone and suddenly faced with this issue; i highly doubt she would have the knowledge to configure a VPN. I want a permanent fix not just for myself but for other users (users that have limited IT knowledge)

Can someone from LowYat.net raise up this problem and also help us to contact TM and inform them about the problem.

fucuk still cannot update apps fucuk

Just purchased a vpn service.

Too much apps need to update.

Thanks unifail

celcom also fail too LoL

Just noticed that its not for my iPhone 5 where its not updating any apps when using unifi but also for iTunes updater as well.. stuck on this page for the past 5 mins...for my iphone the facebook app update was initiated from noon till now yet its still not done..

It's nothing wrong with your phone. Apple servers down since 14th until now. Up and down so many times.

If apple servers are down, then how would I able to manage update all of my apps via vpn?

I believe this is not apple's issue as downloading through my data has no such issue at all.

Right now I'm almost certain it's a Unifi issue. Need to make as many reports as possible. Bombard them with as many reports as possible. If you know a friend with a Unifo connection, make a report from their Unifi phone as well. When you call, please be as specific as possible. Make the operator understand that it only affects downloads and updates from the App Store, iTunes and iBooks. Tell them what IP you're connected to. Tell them Apple has already confirmed that its not a problem on their side. Lastly, tell them to hurry the f*ck up!!

This post has been edited by G-17: Aug 15 2015, 08:44 PM

Got some info from tm regarding the issue... Hope it will be fixed ASAP...

Keep complaining to TM guys. We need a fix fast!

YEAHH BAGUS SUDAH

Actually, come to think of it..its not only app store download slow. Apple trailers have been slow for quite some time, used to be very fast just like youtube. Wonder if its the same issue...

Unifi VIP10
Phone 6 & iPad Air
Location: Kepong

all iOS device unable to update apps via App Store.

Actually, Apple TV iCloud photo service also unable to access.

Yeah guys as G-17 said; please be as specific as possible. Include as much information as you can. The flow would roughly be like this:

Explanation of the problem:
I am using an iDevice (iPhone, iPad, iPod) and i am unable to download or update apps in the App Store. I can browse the web, use Whatsapp, etc with no problems but when it comes to downloading or updating apps in the App Store, it will either download at an extremely low speed (example a 10mb app barely moved after 3 hours) or it will be stuck at 'Waiting'.

Explanation of troubleshooting used:
1. I have signed out and back in my Apple ID
2. I have reset my device's network settings
3. I have restored/formatted my device
4. I have changed my DNS to 8.8.8.8
5. I have turned my WIFI off for 1/2/5/10 minutes and turned it back on
6. I have reset my router to default
7. I have used Unifi in different locations with the same outcome

Explanation on why Unifi may be the problem:
I tried downloading and updating my apps with DiGi 3G/LTE and Maxis 3G/4G/Fibre and it worked flawlessly. Only Unifi is not allowing me to download or update apps.

We need to get our story same, straight and consistent. Once we all bombard them with the same issue, they should recognize this as a significant issue.

This post has been edited by jin_akira: Aug 16 2015, 04:23 AM

I believe the downloading issus is solved? I managed to download now using unifail

Still really slow here.

same here, slightly better yet still slow

still same, tried downloading small apps but they stayed stuck. (unifi 5mb)

Went to Starbucks and finished updated to OS 10.10.5 in less than 20 mins...

I think is abit ok now.

But very slow

Slightly better, but still very slow
If previously download speed is 0.1 now is 0.3 lolx

So i just tested a couple of apps today and the speed has indeed improved, but at a really small rate. Still considered very very slow. Not the kind of speed that we paid for using Unifi.

yesterday ive tried updating itunes on my PC.. ia am using unifi 30mb and super slow.. 5 min only 0.80mb.. WTH...

Update (17/8/15)

Looks like I'm getting my usual speed back for itunes apps download, managed to update all 10 of my apps just now (+/- 700mb) in less than 2 mins

Damn it. Wished i saw this thread much earlier as I spent my whole freaking weekend troubleshooting it!
Unifi certain ports screw up, or their firewall blocking App Store dl speed. That is the only logical explanation.
Changing DNS won't help.
I use this workaround and it worked for me. Initiated the updates in 3G/lte, wait for the circle to go 1%. Then without pausing the download, enable wifi to connect unifi. The download speed will be Normal, and u save mobile data.

Keep reporting as many cases as u can. Unifi need to see our range of IPs or areas affected by this issue.

am having the same problem.

Same with me, unifi user here

Okay guys so i tested a few downloads today and this is what I found:

Unifi 20

Speedtest by Ookla [19mb] - less than a minute
VLC Streamer [43mb] - less than a minute
Card Wars [333mb] - 6 minutes
Immortals [993mb] - 18 minutes

Therefore i think it is safe for me to conclude that my App Store download speed has returned to its original speed. Testing started from 1.33pm 17th August. Other victims, please check and report your findings. Hopefully the problem has been fixed for you guys as well. I'm going to restore my phone again and re-download all my apps to set my phone back. Will report when i'm done

Can confirm. Just tried to download blood brothers 2. 75mb in less than 2 minutes
Unifi 10mb

okay i just restored my phone and i'm downloading my apps back. i am able to download, but compared to this afternoon it's slightly slower now. not as slow as before though. now is like average Streamyx-ish speed.

Tested earlier around 10pm, can download now but not back to original speed yet. Probably at 20-30% of normal download speed only. Good thing is no more stuck at waiting.

Yeah me too. This afternoon i got my normal download speed, then 8-9pm just now it slowed down. Able to download but not at original speed

As of this morning, download speed back to normal for me (Unifi 5).

Yeah i think the speed is back to normal again. Thanks to the users who reported this issue to TM. Knowing them if you guys hadn't said anything, they wouldn't acknowledge the problem and just leave it as it is. I'll just leave this thread open, just in case other users experience this problem in the future and use this thread as reference. Just refer to the previous pages for troubleshooting steps. Thanks again guys