I'm trying it right now on Unifi. Apps can download, but it's dog slow, for some reason. I suspect it's a mirroring problem of some sort. Maybe a combination of Unifi and App Store both having problems. Wait a few hours and see. My issues seem different from yours though - both wifi and 4G (Celcom) are really slow for me. Maybe different because my iTunes account is a US one. Dunno. Another strange thing is that App Store pages and videos seem to load quite fast. Only the actual app downloads seem extremely slow for me, whatever the connection type.

Firstly, checking Apple's System Status webpage is useless. Apple, in their usual arrogant nature, will only update the page AFTER the usual online publications (9to5mac, TheNextWeb, iMore, ArsTechnica, etc) report the issue, or if they scheduled the maintenance themselves. They never willingly admit to unscheduled downtime or problems. Secondly, I don't think it's a Unifi issue specifically, but more of a mirroring issue with a certain list of IPs for our country/region. For me, Celcom 4G also having slow app downloads, so maybe Celcom happens to be in that affected IP range as well (unlike Maxis or Digi, which you say is working fine). I don't know if other Unifi people are affected or not, since only the few of us have posted on this thread.

This post has been edited by G-17: Aug 14 2015, 12:59 AM

I think we can rule out DNS issue. I tried Google DNS, OpenDNS and DyDNS. All the same. Still slow. 58.5MB update for Dropbox taking more than 30 minutes. Feels like I'm back on 56k dial-up modem days. Never tried TM default DNS, because I prefer my local news uncensored.

@jin_akira
I'm no network guru either. The simple layman explanation is - imagine the server where the various apps are kept. Now if there's one single server for the whole world, it's gonna get choked right? Hence the term "mirror", which is just a way of saying companies that serve worldwide have various servers dedicated to different regions, and in many cases, various servers dedicated to specific IP ranges in those regions. For example Youtube - you know how some videos load very fast while some take a long time to buffer, that's because of where the mirrors are and what videos are on them. For example, if the video you want is stored in a local mirror (server), it'll load faster than a video stored on a mirror that's further away. Youtube will pick out the best possible mirror for us, based on factors like distance, traffic, latency, blah-blah. Right now, it's possible that, with regards to the App Store, the servers dedicated to our location or IP ranges just aren't performing optimally, for whatever reason Maybe. All conjencture on my part.

Could also be a Unifi issue, where there's some problem between them and apple's servers. I dunno. Possibly port blocking/tunneling or a firewall setting on their end. I can torrent and surf and do everything else at normal speed. Even watching the App demo videos on the App Store works fine and fast. Only the apps, whether updating existing apps or downloading new apps. Just now I looked for the smallest apps I could find, and even a 1MB file took almost an entire minute. Who knows what's wrong. Malaysia anything also possible... anything bad, I mean.

Coincidentally, iOS 8.4.1 got released a few hours ago and I downloaded it at normal speed - downloaded in less than 2 minutes, even the install and reboot process took longer than the time to download the 8.4.1 update, ffs. It's only the apps and books that are slow (maybe music also, but I didn't try those).

Give up for today. Later I'll sign out and do a hard reset and try signing back in again. If that doesn't work then I'll just wait and see.

This post has been edited by G-17: Aug 17 2015, 09:26 AM

How are we even going to report this? It's such a specific problem - everything is working fine, except app downloads/updates from the iOS App Store. I'm sure the telephone support staff won't even know how to respond.

Worse case scenario, they'll read they manual and tell you to reset your BTU, router, blah-blah-blah .... no change.

Best case scenario, they open a report. Then some technician (if he's in a good mood) will run a traceroute to some random Apple server and everything will come back okay and he'll close the report .... also no change.

Anyway, I'm going to sleep. Hopefully will be back before I start work in the evening.

Edit:
Apparently we're not the only ones with issues. See here;
https://downdetector.com/status/itunes/map/ (8:30am local time when I last checked, there's yellow fuzz on top of the Johor and Selangor areas)

This post has been edited by G-17: Aug 14 2015, 09:57 AM

Yesterday night both my iPhone 6 and my mum's iPhone 5 were affected. It's a connection issue, I'm sure. What kind of connection issue, nobody knows.


I dunno, I wasn't affected until yesterday (when I checked just after reading your opening post). Before that maybe there were some days that were slower than others, but never this bad. I would have noticed because I disable automatic downloads/updates (after Apple forced that shitty U2 album on me) and check manually every few days. My update list shows the last day I updated before yesterday was 12th Aug, and I in J.B that day on Unifi and remember it being normal speeds. Obviously I don't take note of every single day (I spend half the week in Singapore with a 1GBps connection there), but I don't remember experiencing such terrible App Store or iTunes download speeds on Unifi in the last 2 years.

I'm now back in Singapore (J.B is my mum's house) so cannot follow up any further until next week, but here's what I found so far;

From what I've narrowed down, it affects certain IP ranges, and within those affected, some are worse than others. Earlier today I tried disconnecting and reconnecting (via router settings) the connection to switch the IP range. I noticed that with some IPs like 175.x.x.x (Johor Bahru) and 60.x.x.x (Kota Tinggi) the download speeds were a bit faster. Still not the usual speed, but maybe 1/4 speed or so - can download around 20MB app in around 2 minutes. With some of the K.L, Negeri and Selangor IPs, the speed was horrible - either stuck waiting or the circle filled very, very slowly, not even 1MB in 1 minute. I suspect, based on the map I linked in my previous post, that maybe Penang or Sabah IPs will be even faster, since the yellow highlights on the map only appear over Selangor, Negeri, Malacca and Johor areas. Kinda hard to get those IP ranges for me though - disconnect/connect more than 30 times also couldn't get Penang or Sabah IP. I ran out of time and had to come back to Singapore, so couldn't try any more. Maybe one of you can try it out and post your findings.

* The connection in my mum's house is Unifi10. Not sure if the same IP ranges are available for Unifi30 and above. If you got static IP then you're probably screwed.






This post has been edited by G-17: Aug 14 2015, 10:58 PM

Thanks for checking. I suspected Maxis would be fine. A couple Unifi home users I visited earlier today were affected by this same problem. Celcom I'm still not 100% certain since we have to take coverage and signal-strength issues into account as well. See my last post (#24) for my observations so far. Maybe you can experiment a bit if you have time.

This post has been edited by G-17: Aug 14 2015, 11:06 PM

Crap, it's getting worse; https://downdetector.com/status/itunes/map/
In the morning, it was only light patches of yellow. Now it's a big round blob over the Selangor state. >_<

First, you must confirm if your Unifi package provides static or dynamic IP. Dynamic IP basically means your IP address changes each time you connect, while a static IP is an IP address reserved exclusively for you. I think most of the residential Unifi connections are dynamic, while static is reserved for business packages, but you have to confirm yourself. I'm not sure how the new 30 and 50 mbps packages work with regards to this.

If you want to try, well, it differs depending on your router type. It's easier on a PC or laptop compared to a phone, since there will be a lot of switching tabs back and forth. Go to your router control/admin page (the router IP you key into your browser). There you should have a section for Status or Network or something similar named, where you have your WAN settings listed - IP address, DNS, Subnet Mask, etc etc. There you should have a button to disconnect and reconnect your connection. Each time you dis/reconnect, your IP will change (if it doesn't change, then you have a static IP address). Open another browser tab for this page - https://www.iplocation.net/find-ip-address - to see the host location. So each time you disconnect and reconnect and the IP address changes, refresh that tab to see where the host location is. Take notes if possible, and try downloading from the App Store after changing IP each time. From my limited testing earlier, All the Selangor IPs are gone. Cannot even start download. One IP range, starting with 60. for somewhere in Johor was the best I found before I had to leave. Note that switching to a state further from your location might induce slightly higher latency, but you won't notice it unless maybe with fast FPS games or something. Download speeds for other websites should be similar, though I suppose you'll need to test yourself. Need patience, and a bit of luck. My advice, if the IP host listed as anywhere in Selangor state (KL, Cheras, Shah Alam, etc) don't bother to go to the App Store. Save some time. Once you see an IP that says Johor or Negeri or Penang, then you do a speed-test to check the speed, then go to phone and try downloading/updating.

Yes, it's possible that Apple's servers are also getting overloaded. I'm suspecting it's a combination of some issue on Apple's side plus some issues with TM. Maxis broadband users seem to be unaffected. Maybe the relay between Apple's servers/mirrors and TM's servers is wonky somewhere?

Was the same for my place as well. Full speeds on everything except App Store downloads and updates. Thing is, if it was an issue with Apple alone, then all ISPs in Malaysia would be affected. This problem only seems to affect Unifi users (and maybe Celcom, still cannot confirm), so that's why I suspect the issue is at a very specific point in the chain - Imagine a big longkang splitting into a few smaller longkangs. Apple is the big longkang, while the Malaysian ISPs (UniFi, Streamyx, Maxis, Digi, etc) are the smaller longkangs. The part where the water from Apple's big longkang goes into Unifi's smaller longkang seems to be sumbat right now. Cannot say whose fault it is yet. None of the Apple related sites or Apple's own status page have posted outage reports yets. Only clue I can find is here; https://downdetector.com/status/itunes (click the map) but those are individual users making the reports, so we can't get a rough estimate of how big the problem is.

Don't think so. My mom's house is still on the old Unifi VIP10 package. Also affected by this since around the same time as yourself. I think some of your guys need to call 100 and make a report. Need to be very specific and ask the operator to have an exec or technician follow up with you. I don't think this is a simple matter of "reset port" that the operators always do as a last resort after you spend an hour listening to their life-story about checking BTU and router lights and disco lights and whatnot.

This post has been edited by G-17: Aug 15 2015, 08:03 AM

Right now I'm almost certain it's a Unifi issue. Need to make as many reports as possible. Bombard them with as many reports as possible. If you know a friend with a Unifo connection, make a report from their Unifi phone as well. When you call, please be as specific as possible. Make the operator understand that it only affects downloads and updates from the App Store, iTunes and iBooks. Tell them what IP you're connected to. Tell them Apple has already confirmed that its not a problem on their side. Lastly, tell them to hurry the f*ck up!!

This post has been edited by G-17: Aug 15 2015, 08:44 PM

I'll only be back in Malaysia on Friday so can't check my speeds yet,, but judging from the response here, I think it should all be good now. Big thanks to jin_akira for starting the thread and to the other posters for their responses.

If that's the case it's probably similar to the issue Unifi users experienced when this thread was started. You guys need to contact Maxis en masse. If this thread's experience is anything to go by, social media channels seem to be an effective means of communication with the ISP. Does Maxis Fibre have a twitter or faceballs channel?

Maybe it's just the usual internet slowdown? Public holiday today, after all. Everybody off. Aunties streaming drama series, uncles streaming movies, children streaming hentai anime, etc.

Edit:
Actually, mine also seems a bit slow. Tried downloading some 20MB app and it took almost 3 minutes. Not as bad as the old issue thogh.

This post has been edited by G-17: Aug 31 2015, 09:34 PM

Wait until tomorrow. If still slow, try disconnecting and reconnecting (via your router interface) to switch your IP range. If that doesn't help, come back to this thread and post.

Yup, same. Unifi only. Updating a 35MB app took more than 5 minutes. Celcom 4G speeds are normal. Someone contact Unifi Support via their twitter. They need to resolve this before iOS 9 hits tomorrow or users will be waiting till 2046 for their apps to get redownloaded after the OS update.

I don't use Twitter or Facebook either. Can someone here please check their Unifi download speeds on the App Store (or iTunes, iBooks) and proceed to report to TM Twitter channel. It's a very crucial time right now with iOS 9 just around the corner and apps all getting updates to work on the new version. I myself currently have almost 1GB of apps awaiting update and can't do so due to the extremely slow speeds.

This post has been edited by G-17: Sep 16 2015, 01:51 PM

Celcom 4G is normal for me. Unifi on the other hand, the circle moves like 1mm per minute. I'm pretty certain it's a Unifi problem, similar to the one reported when this thread was first started. What makes it worse is that it's a public holiday today, so all the TM technicians are probably off.

This post has been edited by G-17: Sep 16 2015, 04:14 PM