Try rebooting the router.

Entirely replacing the TM router is the best option. You can get your account ID and password from the customer service.

A list of Unifi compatible router.

There are no specific router. Just get one according to your budget.

Maybe you can consider TP-LINK WDR4300. It is cheaper than Asus N14UHP.

A list of Unifi compatible router.

wow thanks blacktubi... do you know how much TP-LINK WDR4300 cost?

just bought the cheap TP-Link TL-WR841ND for RM71, and the setup to replace existing DIR-615 was simple..
now my speed on wireless over 30mb...

This post has been edited by nevland: Aug 6 2015, 12:32 PM

Around RM240.

Just get what you can afford, they should perform better than the TM router.

Or consider the Asus RT-N12HP instead if you are looking for something cheaper.

Just to check with ya all hehe (Feeling itchy now)

Can our existing router support 50mbps ?

theoritically support.... wired cable should be no problem.. but wifi could create problem.

30 Mbps = 3.75 megabytes/s

if your 80% below this expected mb/s lodge a report to both mcmc and to tmnut

not sure if that rule applies to international mb/s which is much more important.....

This post has been edited by Moogle Stiltzkin: Aug 6 2015, 01:22 PM

was is the differences observed?

i am not sure but i think they lock the mac address to each btu... i got new one when transferring to JB... the old alcatel-lucent and new one huawei....

when change, cannot get the alcatel to link with fiber line.... wait for 5 minutes the link still blinking in red... change to huawei back under 10 second, lock already....

but still good have one backup.... later just call tm to reset back the port...

It's a little strange, but speedtest is never accurate for me. It usually shows 12-15 mbps download, around 1 mbps upload. Though in actual practice I can get up to 2.8 mb/s download; so my most accurate speed test is using torrents, lol.

But I'm at my office at the moment, so can't do the test here and show you guys.


Really? I tried calling the customer service before to get the ID/password, but they said customer not allowed to know. I'll try again and see.


Yikes. Well I'm sort of close... (80% is 3.0 mb/s, I'm getting 2.8 mb/s) so I guess it may be due to the old and rapidly failing router. I'll try with a new router and see. Hopefully I can get the ID/password this time.

Guys, my unifi is not working since last night. Udang the original modem and router that given by tm (white and grey box).
I've totally no knowledge on these, is it my router broken?
The router(white colour) only left 2 light on, which is 'power' and 'optical'.... Been restarting few times, skill the same and I've paid the bill on time also :/

So my line was down last saturday. They only sent a technician on Wed. Response time is slow.

Anyway the issue was on my vdsl modem. The DSL light just blinking there. Its KO already. It was a zte vdsl. They replace it with a Huawei HG655M.

This post has been edited by WhitE LighteR: Aug 6 2015, 02:04 PM

the optical light is blinking???

how about the phone line???

Thanks for the list. My Modem is working fine. But I have yet to utilize it.

I am not really sure where's the phone line :/
I just rent a room then get the unifi by myself.
And the optical light just on, never blink...
Guess tonight after work, i need to call tm...

check the phone whether got dialing tone or not... or check hypptv ok or not.... for easier way, maybe you can attach picture of your modem to make the diagnosis much easier....

I manage to get up to 4mb/s using IDM...

you can try testmy.net for speed test... choose the file between 30-60mb.... then you can see their chart.

OMG!!! Just called TM Technician and they said our BTU is bind with MAC Address! Thus other BTU will NOT WORK!

No wonder no company make BTU! So not convenience!

even Hyyptv TV-Box also bind with MAC Address with Username! OMG!!!