Sharing my 2cents encountering the same issue:

Try call customer service and complain to them you are WFH and internet is crucial for work, ask them to send Maxpert with 4G dongle to plug into your RGW to at least provide some internet connectivity if their first visit can't solve your fiber cut

Also, do a visual inspection from your ONU (the small TM box) all the way to where TM's fiber enter your house and make sure the fiber is intact, not cut or bend too much or fold or chew by rats etc. Usually there is a small FTB connecting TM's fiber to your house's fiber if you live in a landed property.

My case, it took several weeks, 3 Maxis visits, 0 TM visit to resolve. The last Maxis visit found that my house's fiber connecting to TM's fiber, melted due to exposure to sunlight. At last, I have to replace that fiber.

Anyone here after restart router get assign with IPv4 prefix 113.X.X.X...Usually Maxis will give this IPv4 prefix for Hotlink user. For fibre, private IPv4 user get 14.192.X.X

I manage to get symmetrical speed. Im using Maxis Fibre ride in TM area.

Symmetrical speed only with this IP? Got use custom ONU or not? if not then this is something new.

Just this morning i restart router again. Off IPv6. And, use IPv4 all the way to experience 100Mbps symmetrical speed with 113.X.X.X ip range. You can try reboot router today. Maxis seems no longer give 14.192.X.X ip range. No need subs 500Mbps plan just to get 100Mbps upload...

113.211.xxx.xxx IP range. Speed still same.

Make sure to turn off IPv6. Only certain speedtest server like TIME MY KL or Astro Fibre that use IPv4 route. If speed still same, maybe different OLT treat different speed. I still get 95down/50up..hardcap if use IPv6...if IPv6 turn off...all speedtest server by default will use IPv4 ip address...need to change settings in router..i use stock router TP Link EX510..

I believe it's your OLT. I have make sure IPV6 is turned off, result still 94/52mbps.

Yeah.After all, TM use different OLT vendor...I do read some forummer here mention that Huawei or ZTE OLT hardware is superior. My place i notice same speed as you. After TM keep adding more port & install new DP. They change OLT card.Then, i get bump to 95Mbps hardcap. Now for whatever reason with this new IPv4 prefix. Some selected OLT get upgrade speed.My place got village area get covered by VC Telecom & some few KM....got new pole being install by competing ISP. Maybe TM trick to make existing access seeker provider to keep using TM port to get passive income every month. So, i won't change to new build infra by other ISP. I heard before if Allo coming to your place. TM will become nice to give you speed upgrade just to make sure you keep using TM. Now everyone that stay in my taman will install wifi.And thing like better use Unifi for better repair is not a problem anymore. They want CelcomDigi fibre. Their choice. Some getting it from Astro Fibre. That good. It improve my 4G speed to 100Mbps all the time except U Mobile bcoz of U Home 5G package that is friendly for rental student/family. I think if Maxis or whatever ISP is coming to that area. They better call their existing customer to change to the new build infra. This will give incentive to user. Everyone here is desperate to keep their customer. Some place even got 3 pole by TM, VC Telecom or unknown provider(not finish work)...i heard YES or YTL also get project to install fibre...YES DP box usually black box like TM..with 5G not under telco control...maybe they want to invest in fixed line business..better after sales service with their own manpower to fix maintenance much faster..it kinda good & bad..good for consumer for better offer...bad thing is too much pole literally everywhere..

what is latest offer unifi switch to maxis?

Last week call for appointment, suppose visit on last Saturday around 4-6pm. But the technician came earlier like around 12pm, can't make it and reschedule on yesterday.

I did inform them as my wife indeed WFH and is very crucial, so they direct told me will make an appointment with Maxis and TM altogether.
Ytd Maxis came early ahead of half hour to check the issue, then TM come afterward. As my fiber optic cable is pre-installed and hacked into wall (for internal) so it should not be a problem unless got mites. TM came and check, said the fiber connection is weak and show putus putus wavelength. So he said will check whether is from internal or external fiber cable. If is internal then will charge RM50 for replacement, since mine is embed into the wall so no issue. And end up it is melted from external near the source there, so they replace it without any charges.

Kudos to them like it fixed within an hour time.

Anyone on 30Mbps got this notification?



This post has been edited by alexander3133: May 1 2025, 03:43 PM

Hi, anyone knows why my Maxis home fibre suddenly like capped at 30Mbps? Is it because I finished the quota? I am a heavy user, last time using Unifi no issue at all. Does Maxis fibre have quota limit?

No quota la.. Try restarting your equipment.

Thanks, restarting helps. I was scared because I read the FUP for my family plan mobile data is 500GB per month even though it says unlimited. I thought home fibre shared that 500GB as well.

No worries, all the ISPs have no FUP implemented for home fiber plans.

Anyone else suffering from extremely slow upload speeds which can't be consistently solved by restarting your equipment? Been getting 1/2 Mbps upload speeds on my 1Gbps connection (download speeds are at 850++ Mbps which is decent at least) and I feel like I'm being cheated.

Are you on Skyworth GN630E modem?

Login to the modem and disable all QoS and firewall feature, they are not needed anyways.

You can thank me later

Nope, it's the standard white Huawei one. Any settings I need to fiddle with?

Call them and request for a new modem

1Gbps users should get the new modem with the 2.5G LAN port


Image from another user

So they've been holding out on providing me a new modem, even though I've sent them numerous complaints about speed consistency. Why am I not surprised? Lol. I've already raised a case via their app, and can't wait to hear why they didn't think I 'deserve' a new modem despite being a loyal customer for years. Thanks for the tip. I'll update if this gets resolved.