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 The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89

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Kerplunk
post May 4 2025, 01:35 PM

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Anyone else suffering from extremely slow upload speeds which can't be consistently solved by restarting your equipment? Been getting 1/2 Mbps upload speeds on my 1Gbps connection (download speeds are at 850++ Mbps which is decent at least) and I feel like I'm being cheated.
Kerplunk
post May 4 2025, 01:44 PM

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QUOTE(blacktubi @ May 4 2025, 01:36 PM)
Are you on Skyworth GN630E modem?

Login to the modem and disable all QoS and firewall feature, they are not needed anyways.

You can thank me later
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Nope, it's the standard white Huawei one. Any settings I need to fiddle with?
Kerplunk
post May 4 2025, 01:54 PM

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QUOTE(blacktubi @ May 4 2025, 01:49 PM)
Call them and request for a new modem

1Gbps users should get the new modem with the 2.5G LAN port

user posted image
Image from another user
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So they've been holding out on providing me a new modem, even though I've sent them numerous complaints about speed consistency. Why am I not surprised? Lol. I've already raised a case via their app, and can't wait to hear why they didn't think I 'deserve' a new modem despite being a loyal customer for years. Thanks for the tip. I'll update if this gets resolved.
Kerplunk
post May 4 2025, 02:28 PM

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QUOTE(blacktubi @ May 4 2025, 01:58 PM)
I not sure if they changed their policy but according to the Maxpert that did my installation, 1Gbps users should be getting the 2.5G modem

Do update if they changed this too, TIA!
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Will do. How long ago did you receive the new modem btw? Oh I tried switching off the QOS stuff, and pretty surprised by the bump in speed, up to 900+ Mbps. Unfortunately, upload speeds remain pathetic at 2.0/2.1 Mbps 😂
Kerplunk
post May 4 2025, 02:56 PM

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QUOTE(blacktubi @ May 4 2025, 02:37 PM)
I probably got it around July 2024

BTW are you speedtesting using Maxis server
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I tested via the Maxis app, and also via connection tests on ps5, hard wired. The results on the app were particularly awful, about 30Mbps/20Mbps. This was on 2.4 GHz though but it shouldn't be that slow right? Interestingly the upload speeds were better. For reference, a few days ago I was getting 800++/300 on the ps5 but now it's back to being rubbish upload speeds.

This post has been edited by Kerplunk: May 4 2025, 04:14 PM
Kerplunk
post May 4 2025, 02:59 PM

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QUOTE(YoungMan @ May 4 2025, 02:37 PM)
Lodge report to Maxis, including report to SKMM. I think quite possibly someone mess with your speed config, either from Maxis side or TM side if your line is running on TM infra.
The link to lodge report to MCMC is: https://aduan.mcmc.gov.my/#/public/main
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A report would do nicely I think, I clearly remember them eagerly getting in touch previously, when I casually mentioned lodging a report since it's a recurring problem.

 

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