So they've been holding out on providing me a new modem, even though I've sent them numerous complaints about speed consistency. Why am I not surprised? Lol. I've already raised a case via their app, and can't wait to hear why they didn't think I 'deserve' a new modem despite being a loyal customer for years. Thanks for the tip. I'll update if this gets resolved.

I not sure if they changed their policy but according to the Maxpert that did my installation, 1Gbps users should be getting the 2.5G modem

Do update if they changed this too, TIA!

Will do. How long ago did you receive the new modem btw? Oh I tried switching off the QOS stuff, and pretty surprised by the bump in speed, up to 900+ Mbps. Unfortunately, upload speeds remain pathetic at 2.0/2.1 Mbps 😂

Will do. How long ago did you receive the new modem btw? Oh I tried switching off the QOS stuff, and pretty surprised by the bump in speed, up to 900+ Mbps. Unfortunately, upload speeds remain pathetic at 2.0/2.1 Mbps 😂

I probably got it around July 2024

BTW are you speedtesting using Maxis server

Lodge report to Maxis, including report to SKMM. I think quite possibly someone mess with your speed config, either from Maxis side or TM side if your line is running on TM infra.
The link to lodge report to MCMC is: https://aduan.mcmc.gov.my/#/public/main

A report would do nicely I think, I clearly remember them eagerly getting in touch previously, when I casually mentioned lodging a report since it's a recurring problem.

Just do the report...  :thumbsup: 

Normally, they will notify if they have stock or not for the 2.5Gb Skyworth Modem since they request TM to purchase it then contractors will come to your premise to do the replacement if you're using an old modem.

Do note, if you're using the Maxis Stock router, the real speed you'll achieve is 940Mbps via cable. So best swap it with a 3rd-party brand router with 2.5Gb port.

Still... its unusual that you have high download speeds but then very low upload speeds and way below your package speed as well... hopefully you can resolve your issue 

Asking for a friend - anyone having problem with their web surfing at night? Sporadically - I checked his internet connectivity - can ping, dns can resolve, but cannot surf. Open an FTP server - can FTP no issue, but can't surf. Maxis running some web cache thingee thats getting overloaded or something?

Hi, i read that maxis ngbb cannot get transfer id to port out to other fibre service providers is that true?

Cause other fiber providers cannot use NGBB

Meaning if we want to change service provider basically we won't be entitled for the transfer promo right?
We would need to cancel and then resubscribe to other service provider.

New user transferred from Digi Fibre 50Mbps RM85 (not including tax) to Maxis Fibre 100Mbps RM89 (3 months free + 2 months cash rebate) sharing my transfer experience.

2 May: Submitted transfer request via 3rd party agent.
5 May: Digi counter offer RM45 to remain with same package and 1 year contract. Rejected their offer.
9 May: Maxis called for installation appointment.
17 May: Maxis configured with tp-link EX230v router and reuse ZTE fibre modem. Reconfigured replacing their router with my existing Deco X50.

New user transferred from Digi Fibre 50Mbps RM85 (not including tax) to Maxis Fibre 100Mbps RM89 (3 months free + 2 months cash rebate) sharing my transfer experience.

2 May: Submitted transfer request via 3rd party agent.
5 May: Digi counter offer RM45 to remain with same package and 1 year contract. Rejected their offer.
9 May: Maxis called for installation appointment.
17 May: Maxis configured with tp-link EX230v router and reuse ZTE fibre modem. Reconfigured replacing their router with my existing Deco X50.

Is Maxis fibre down?