Forumer you are complaining against: Qingyi

Item being sold/bought: miband 2pcs

Original thread link:

Date of transaction: 28/9/14, received from dpe express ob 30/10/14

Details of the complaint : when i opened the parcel, one miband was missing. Called qingyi, she doesnt want to accountable for it. I her higher renmenbi currency rate of 1.75 instead of usual 1.9. I also paid rm30 extra for sensitive items according to her. At the end, item sent to me was just 1 pc instead of 2pcs. I clarified with her whether she will replace the missing miband to me, she said no.

This post has been edited by suntzulee: Nov 2 2014, 07:40 PM

On the parcel got state how many items inside?
She also not willing to refund?

Hi,

Please allow me to explain clearly.

1. I am a taobao agent, and not selling items. The service I provide is helping you to order from China seller, and China seller will send the items to China warehouse. Then China warehouse will send the item directly to the buyer without going through me.

2. Received payment from suntzulee on 28/9/2014, for 3pcs of Pre-order midband, RM146.9+estimated 1KG RM10+sensitive charge RM20=RM176.9, for taobao item link as below:
http://item.taobao.com/item.htm?spm=a1z09....&_u=1r5g9j5b1ba
Link provided by suntzulee and according to taobao service post (with rate & charges published), he agree on the cost & made the payment to me to proceed order.
He knew that was pre-order items.

3. Till mid of Oct, seller not sending out yet. Informed to suntzulee for this situation and ask him to provide bank account to refund to him.

4. On 16/Oct, suntzulee asked to source from sellers with on hand stock available, I replied with 2 links & not recommend any, just suggestion since he asked me to source.

5. On 17/Oct, suntzelee asked to purchase from below seller.
http://detail.tmall.com/item.htm?spm=a1z0d...&id=40977691366
2pcs

6. I replied with quotation saying current rate is different but will follow old rate & have to apply new shipping sensitive charging rate.

7. Suntzelee agreed, and asked me to proceed order.

8. Packing & shipped on 20/10, 0.52KG 0.52kg RM10+30=40 Paid RM40. Balance of RM12.3 transferred back to his account Maybank current Acc 512361056623@lee Kuan Meng with transaction detail provided to him.

9. On 30/10 night around 10pm, he called and said out of 2 pcs of miband, one of it missing, empty box. [This is very important]I didn't say a word stated that this is nothing to do with me, I told him to keep all the packaging and items, take photo and submit to me as proof to rectify to china warehouse, china DPE to further check on this issue. I will follow up for this case.

9. On 31/10, with all the photo provided, china warehouse asked to provide photo with weight, to assist further on checking the problem parcel. I whatsapp suntzulee.

10. On 1/11 morning, suntzulee replied can't provide photo with weight, cant get a weighing machine, neither him or friends, all do not have a weighing machine. He asked to me answer If I am going to replace him a miband, I replied need his assistance to provide the photo for me to do my part to follow up with china warehouse & china DPE. He rejected & insist to report here.

Please refer all the print screen.

Order on 10/17 for 2 miband, paid to china seller.


Quotation provided


He agreed the cost & charges


Tracking provided and balance return to his maybank account


He received parcel - Kangaroo tracking & DPE tracking



Whatapps print screen (1)- rejected to provide weight photo & insist for report in lowyat & refuse to communicate




This post has been edited by Qingyi: Nov 1 2014, 03:42 PM

Whatapps print screen (2)- rejected to provide weight photo & insist for report in lowyat & refuse to communicate



Photo provided on 30/10 around 10pm








02/11 - Received your photo (with weight) on 14:01 Sunday, China warehouse/DPE is not working, will forward the photo and get them to check. They will only process my supporting documents on Monday working time.


04/11 - China DPE replied: Kangaroo's feedback to them there was weight variance 0.52KG (DPE shipped out from China) & 0.48KG (Kangaroo received the parcel).
China DPE had submitted all the relevant documents and photo to Malaysia Kangaroo to check on the issue, Kangaroo need time to check & they will reply to DPE.

07/11 - China DPE replied: Kangaroo still checking on the weight variance and item missing issue, pending for reply to China DPE. China DPE informed, within 20+- working days Kangaroo need to provide a final reply.

01/12 - China DPE replied: On 01/12 proceed to claim for the lost. Estimated compensation amount will be informed later and according to DPE, it is going to take about 14 working days+- to complete the claiming process.

25/12 - Compensation completed, amount claimed RMB109. RMB109/1.75=RM62.3 transferred to his account.


This post has been edited by Qingyi: Dec 25 2014, 03:01 AM

You asked me to weigh the parcel with missing item in photo. I told you clearly I don't have the machines unless I buy one. Then u said without the photo of it, u cannot do anything. You kept on saying u will not give me a replacement for it whereas I paid you the money. I don't know what person you are for not having accountability on this issue???

I paid the money directly to you, regardless how you source the item or how's your modus operandi, you need to bear the cost & responsibility & not just wash hand by saying u r just an agent. Pls note I paid the money to you & not somebody else....

Hi,



I am a taobao agent, and not selling items.
You paid to me, and I did provide the proof of payment & order, paid to seller that you choose.

You may refer to print screen, you found me there & there are terms and regulations for Taobao purchasing services & Notes when receiving parcels.

By the time you told me this incident, I did my soonest responses & now all the items are with you, only you can do it to weigh the items and provide me the photo, for me to proceed the investigation with China warehouse & DPE.

I did not wash hand, I am still waiting for your cooperation to provide photo with weight, to proceed for next step.

I am taobao agent only, helping to purchase, not selling you the miband.
Parcel lost/item lost is an unforeseen incident and I am trying as best as I can to help solving this.

Tough business...small transaction, so many problems...glad i am no taobao agent..later i tar-pau-ed. LOL.

It's a bit wrong to label One as a cheater and scammer until the alleged is proven guilty. At least qingyi comes out to hell and try to solve the problem. As a Customer, you have to read the terms and Conditions and then again not all fault is at the agent.

You go to a shop and buy a faulty phone from a sealed box, shop fault or phone company fault? Weight machine, go borrow from neighbour sure got la.

I don't have the weighing machine...how many times I need to repeat myself???? So without it, meaning you will not help me in other means to get back my missing item?

im sure there something wrong before reaching MY
TS juz try to weight on a weighting machine im sure those chinese medicine shop gt that u may ask help from them
i've deal with qingyi b4, trusted agent
hope TS can solve this problem soon

Go to any Post Office (Poslaju), Skynet or go back to Kangaroo Express and tell them you wanted to ship.
Then they will weight for you. Ask nicely or pretend wanted to shipped then cancel.
From your reply I think asking nicely is too hard for you. If it were me, I wont even bother with you. Earning peanuts yet want the to be spoonfed

Hi,

From our forumer's suggestion, you may try the ways suggested to check on the weight.

I will still try to get China side to follow up on this! Please understand if with all the documents/proof needed provide to them, it will be more efficient & that will be their part of job to carry out the investigation and reply to us!

If DPE/warehouse are responsible on this issue, we can appeal and claim.
If due to custom took it, this is the most unfortunate outcome.
Anyway regardless of the outcome possibilities, these are steps to proceed, and I WILL FOLLOW UP THIS CASE.

PLEASE CHANGE YOUR TITLE, You have no evidence saying I am scammer/cheater, or warn others to stop dealing with me!
I am trying to help, but you are trying to ruin my reputation and credibility.

Please be fair!

I have to agree with this point as I also did the same but with MailBoxes store. They will weigh for me and give me options to use which courier (each has different price depending on weight and destination).

Done so many times, they never charge.

Though for poslaju, sometimes they use volumetric weight calculation

TS, 1.75 rate u paid included the agent commision rate.
1.9 rate u stated does not include 10% agent commision yet.
if u calculate and compare it is about the same, not much difference.

sensitive fee is common practice required to ship certain category of product for every agent.
i believe you have understood all terms and condition before placing order.

agent only work as a medium to order and ship product for us from china, thats why we pay them commision.

if anything bad happen during the process best is to sort it out nicely with mutual understanding, forcing and pushing is not the best way.

i have been dealing with her for sometime, she is among the best one that provide the service.

I have personally dealt with QingYi many times.Liked her service a lot.

She has helped me solve several issues without hassle.

Sorry to imterupt. But ive been dealing with qingyi for countless times. Ive encountered several problem with my orders too and qingyi did help me to solve the problem.

All you need is to give COOPERATION

you must also understand, qingyi is not a seller, she is just a middle person tfor you to buy things from taobao, hence the rates are 1.75 instead of 1.9. You need to pay for her service ya. Theres nothing free in this world yo!. And since the parcel is not with qingyi, she cant help to solve the problem unless YOU give her your cooperation.

Even until this point, she is still trying to help you which i dont think a scammer And a cheater would do.

I second that! thumbs:

TS you know what a taoboa agent is right? a middle man, woman in this case , I still trust on Qingyi what ever she request just provide it to her in order to speed up the process, as you know when buying from taobao you bound to get scam by the seller no Qingyi she just arranging the purchase you yourself agree and requested by you,

on side note she a trusted and honest seller, she just helped me recover rm2400 from taobao, seller sent me fake products she did her best helping me out and getting my money back

so whatever she need feom you for the dispute process just give it to her

Bro, where do you stay? If you stay near Gombak area, I'll be glad to help you with the weighing machine. Just come to my place bring all the stuff and we will weight it.

Dealt with Qingyi before on a bloody big bicycle bought from Taobao through sea, everything arrived safely other than the box being ripped but still the bicycle was not damaged when it reached here.

Trusted seller, spent about 1k on the bike and rm200 for the sea freight cuz the bicycle was heavy. Still, it arrived safely

She's just a middle woman, not a seller, and her terms edy say that its your own responsibility, so pretty much you cant do anything.

If your a seller, you sent a parcel to your customer and they receive it broken or lost, then you'll need to be responsible for.



This post has been edited by Memories_Fallen: Nov 1 2014, 10:15 PM

ordered from her many times already, she has been very responsive and honest, so far no issues.

for this kind of situation try to figure out where is the root cause :
1. If it is because china seller did not send out the items, then agent need to follow up and try to resolve the issue with the seller
2. if it is due to custom took it, i guess this has to come to an agreement & T&C between agent and buyer in case such issues happen, how should this be settled

Qingyi very Trusted ! I Deal with her almost 10 times, all go thru smoothly.

How is this scamming or cheating if she has been responding to you? What i see here is she has been responding and following up with you, but you don't seem to be cooperating? I know not getting the item might feel upset, but in this case is taobao forwarding case, not directly selling item to you also.

go mr diy look for their weighing scales. put parcel on it. snap pics. then take parcel back, and go home.

so simple also dunno? u bodo?

I dealt with Qing Yi countless times. Tried her air and sea shipping services. So far all go through smoothly and no issues. She is a responsive, credible and understanding agent. Really like and satisfied with her services. Definitely will continue deal with her. 👍👍

Cooperate with Seller 1st before making such accusation. you forever_alone or what? dont know how to cooperate with others?

Please understand the process before go complaint. Deal with her few time, did not face any problem.

Cannot even use the weighing machine at pos malaysia? Its free to use for everyone. Hell i would even drive to hypermarket to weight it if pos is not open.

This post has been edited by netmatrix: Nov 2 2014, 01:47 PM

After reading TS post and Qingyi's post. Seems like TS is the 1 not cooperating. Qingyi dy said as a taobao agent, she will deal with the China seller. She even contacted them and the China seller requested her to take picture of the weight and the item. As a seller, the China seller have all the right to request for pictures that will help in solving dispute case, such as this case.

What I'm seeing is Qingyi is willing to help, but TS is not willing to cooperate. And TS now saying Qingyi is scammer?

How about try to cooperate first? How hard is it to find a weighing machine? Ask ur neighbors or frens lo. Qingyi also willing to help u with the claim from the China seller dy, u also try to cooperate pls. It takes 2 to tango. If u give cooperation and Qingyi willing to help, ur case can be solved faster.

To show my co-operation & other advices from other forumers, I took all effort, driving out (petrol, parking, toll) to get the parcels weight. So, I sent her the photo thru whatsapp just now. What actually made frustrated earlier was she said the lost nothing to do wif her. Until I made a complaint here, she is another person as before & becoming responding to this isue.

Ok, now I just wait & see. Will update u guys, if my lost item is recovered.

Iinm, taobao agents do not get their hands on those stuff that their customers purchase. They juz act as middleman for buyer and seller in taobao. Items are collected in China, then all mailed to Malaysia. When it arrives in Msia airport, there will be ppl sorting it out and send to post office based on the address that u gave to the taobao agent.

Well, at least this is what I understand for my gf's fren who is also a taobao agent.

Gud luck with ur claim bro. Do update us.

If the China seller is indeed a scammer and gave u 1 unit less, rmb to post which seller it is from taobao to prevent ppl from buying from the seller.

Hi,

Received with thanks!

Please be informed what I am replying and print screen here were all the conversation with you previously.
What another person before and after still your fraud accuse on me. Please mind your words.

Forumers can read and see all the print screen/details.
If you can show the proof I said anything I will not follow up this case for you, please show it here.

Please change your inappropriate title before you have evidence saying I am cheater and scammer, please act immediately.

**Received your photo on 14:01 Sunday, China warehouse/DPE is not working, will forward the photo and get them to check. They will only process my supporting documents on Monday working time.

This post has been edited by Qingyi: Nov 2 2014, 03:26 PM

From what we see here, buyer just push all responsilities to the agent and give all excuses of not having a weighing machine. you can always go post office and ask them to weight for you, saying you want to send this item but need to know the weight before packing it or borrow weight scale from anyone who make cake.. agent cannot do anything if you dont want to help yourself instead push everything to the agent

Anyway, let's hope that this matter can be solved peacefully..

This post has been edited by loki: Nov 2 2014, 02:53 PM

suntzulee

tesco kan ada.

U doing big business go invest on a small weighting scale dont so cheapo.

IINM Daiso also got sell.

Agree. DOnt have weighing machine is totally a stupiak reason. There are so many alternatives out there.

Weighing machine or not, seller is not even obliged to make a refund. Its written clearly in the terms and conditions section. If any, the agent only needs to assist you in the claiming of any compensations from the Taobao seller.

You should understand the risk of buying from Taobao before proceeding with your purchase; Not blaming others and accusing agent of scamming due to your own negligence.

Since you are following the case, i amend my title accordingly. If there's no follow up or whatsoever after my weighted photo to you, i will pursue accordingly. Meanwhile i will also check with kangaroo as well. If they received the item in damaged and stolen, they should reject the item and not post to me. I have received all parcels from china and never i encountered this problem. Only when i got your service first time because certain items, tmall will not directly send to me. They only send to a china address and need a forwarder to send it to me later. The reason why i said you should take accountability is due to you told me you have a warehouse in china who receive all items from tmall. Now, if your warehouse first detected the parcel was damaged and stolen, then your warehouse is obliged to reject to the shipper or seller, not just accepted it and send to malaysia at first place.

At the end, if you tell me is due to custom problem and no way to compensate me...well at least, at my end i discharge all my duties to warn everyone the risk and unfortunate incident which happened to me now when dealing with you......

Others, pls take my case for example...if it can happen to me, it will also happened to you...those who said i dealt many times with Qingyi and never had issue...yes, you are just being lucky until you encounter my problem like now...

This post has been edited by suntzulee: Nov 2 2014, 07:57 PM

Hi,

First of all, thanks for your cooperation. Definitely I am following up for your case since you called me that night at 9pm+.

Secondly, I am using a warehouse in China, not owning it. I never told you before I own a warehouse in China.
Warehouse received your parcel in good condition (without outer packaging damage, please understand this), packed and shipped. Please do not conclude yourself without proof.

This is not rational for accusing me if in the end the worst case custom taking it, nobody want this to be happened.
We state clearly the risk, terms & conditions for purchasing service through taobao, there is no 100% guarantee. Please look for other taobao agent who can provide 100% guarantee to you.

Thanks for your pre-alert to others/customers dealing with me, dont worry!
If any unforeseen incidents happen, I will definitely do all my best to assist, and I believe they will give their full cooperation, for sure I will be a responsive and helpful agent to solve their problem.

Just curios, you said the package was damaged and opened, why would u accept it then?

Bro.. She is just a agent.. she dont own a warehouse.. The warehouse id China people own 1.. Taobao dispatch all the item from the TaoBao Warehouse = Alibaba Warehouse..

You dont understand how Taobao agent work then i recommend you try order yourself in Taobao and u will understand.

She nor anyone related to her touched your item. She just pay and forward the item back to your hands..

and WaCKy-Angel is right.. The item box has been tempered why accept? I rejected many tempered box although its sent by trusted seller.

And TS.. Now you feel how chin_kh and Crozac feels.. Cheated.. You got many dispute thread people complain about you now u know how they feel..

Agree with you. I assume he is an experienced seller since he selling so many things online. WHy would he accept tempered package anyway?
Yeah,quite a number of disputes against him already. Selling products with mark up prices to nearly double the rrp? come on,cant even invest in a weighing machine?

happen to me once, culprit is during the custom check (malaysia)..

Hello @suntzulee,

It is so sad that this is happened on you, and yes, you have the right and power to make complaint in here but if only Agent QingYi not willing to follow up your case but she's giving you a hand even have the rules, terms and condition that have been mentioned before. Besides, is also the same even happened in others agents too.

Very understanding your situation now but this is the procedure and steps to track back the missing items, Agent QingYi is the right person who can go through every part to check back and settle for you cause she's our purchasing support. Please trust her without doubt, so your case can be settle smoothly without wasting more time.

Trust me, Agent QingYi is such a good agent cause through her services and willing to reply, I think everyone agree. Sometimes, good doesn't mean, buying without any problems most of the time, what we care is when facing problems, the agent willing to help or not, Agent QingYi is the one who able to help. That's the most important!

It should be an error on the Seller, cause sometimes they miss count or make mistakes on packing and they separate into few counters too, like online seller chatting one counter, stock arrangement one counter, packing one counter......so it could happen on them.
Others would be in side of couriers and customs but it can be trace back if follow back step by step.

So, hope you can understand situation Agent QingYi and sure she can help for you, please trust her and communicate with her. Hope your case can be settle as soon as possible!

regards,
Thanks.

mind to share how you resolve?

this happen last year.

1st case:

check with my taobao agent(i forgot already who she is) and she help check with the seller, as usual i prepare all the photo and weighing as i pickup the parcel from abx centre in subang myself. All the timbang, take photo i did it in abx warehouse and i leave my item there as few item missing. As for my case, the weight of my parcel is not tailing with the one in system means some of my item was stolen during custom check. I also did report to kpdnkk about the issue and i blame abx for the losses. KPDNKK did a good job follow up with me every 2 days and ended up need check with custom , due to this related to gov agency i rather just accept my parcel and haramkan what was stolen from me. not a happy ending though


2nd case:

ABX deliver parcel to me, looks suspicious cuz the weight of the parcel is light , the delivery guy suggest me to open the parcel in front of him and turn out that the warehouse in china put wrong stuff in my main parcel, some of the item is correct (in diff small parcel). Funny thing is the wrong item is necklace,earring,woman sexy wear (bikin malu me only)..i contact the agent and all solve smoothly after i sent the wrong item to her and got my refund for the missing item ( bag ,t-shirt)..

Custom take is always very unlucky, and no one can blame

Firstly, i was not at home when the parcel was delivered to me. When i got hand to it. Outside was sealed with a proper parcel bag. The damaged only seen after i opened the parcel. I have been buying item from taobao and all items i received on first hand are all with nice and sealed parcel bag. That same goes to the parcel i received. I never had this kind of situation which damaged in inside until i ordered thru Qingyi...Get your fact right.

Bro, i know what you are trying to do here...well if you feel happy after putting your last sentence there...go ahead. You are not contributing at all on resolving the issue here nevertheless...

Wow after reading your posts I get to read many stories of suntzelee
So there is no more dispute tag under the ID?

Thanks for your constructive reply and assisting on resolving the issues here. I will surely give her my co-operation as i already given the weighted photo. Most importantly, i just want to recover my lost item whereas i have no issues ordering it myself. But only first time with Qingyi, this order gave me my 1st time problem...and i would like to make myself clear, thus far i have made hundreds of orders myself via china but none of it damaged or stolen even i just accepted the parcel with nice seal outside without checking inside it....

Hope she can update and resolve the issue asap...Then i will update you guys...

My point is, dun keep ask QingYi to compensate you as its not her fault at the first place, she is the middle person and from the way you post last few pages macam wan accuse she con you. Talk to her properly bro, see your whatsapp with her u are asking her to replace a miband for u. So dun pusing pusing and just assist her to help you.

Its not only me but other forumer think so too..

Refer to the rule no 12.
If u wanna buy item from oversea u have to bear the risk of losing one or two items.

I'm personally dealing with the custom agency, i know how the thing goes around here

so custom suka suka can take people's items ??

Never deal with Qingyi before, but based on the post #3 and #4, agent already help and did what he can do and explain very details. Thumbs up!

tabao always have risks of fake item, item lost, item kena opened, damaged or even worst lost in transit.
We cannot fully blame the agent, as a buyer we also have to ready to take risk especially item from China.

I have item bought from ebay, shipped from China but never reach me forever. Sad.

Just my 2 cents

I have met and working with honest and irresponsible officers so none of it can justify your case

Hmm, a big thanks for everyone? you have no issue of ordering it yourself, why bother to order with other ppl?

kinda interested in this thread as i search your name in lowyat and lots of dispute corner thing came up.

back to this topic, just a few question asking here.

1) you knew how the agent thing work? The good is being bought at china and sent directly to you or sent to Qingyi and resent again to you?

2) now you suspicion is Qingyi order less for you or the item is missing(taken by custom and other possible situation) the SS show you asking QingYi to pay.

3) given the weighted photo and what you expect next? solve in 30 mins? you expecting Qingyi to compensate or you waiting for China side?

4) your 1st time dealing with Qingyi then this order gave you your 1st time problem? Then how about the link that we saw the dispute corner under our name? that one consider problem free?

5) you made hundred of order but none of it is damage or stolen. Sorry for my rudeness, you buy toto for few thousand times also wont kena once lo. Havent happen to you doesnt mean it wont. vice versa

6) hoping this issue can be resolve asap. thats what everyone hoping for.

Sorry again for my rip english.

But again wait is the only thing you can do. I believe every agent will help to settle their customer problem.

And one last again. do not assume. when this thread 1st started, you assume she cheated you coz the topic is Scammer xxxxxxx.

'You should never assume. You know what happens when you assume. You make an ass out of you and me ~ Oscar Wilde

Period.

I dealt with Qing Yi around 5 times already. So far all go through smoothly and no issues. She is a responsive, credible and understanding agent. Really like and satisfied with her services.

1st time bought from her, even though never dealt with QingYi before, i just have faith from her customer feedback


even sensitive item also bought phone from her



You are right, maybe we just being lucky as for now. Thanks btw for reminder, But i'm definitely will continue deal with Qing Yi. I still have faith with her. Just hope this thread will not ruin her reputation and credibility.

sent her the photo with weighted items on 2/11. whatsapp her on 15/11 but no reply until today....

Hi,

You asked me to reply and follow up here, please refer post #4 for follow up details updated.

Deleted.

This post has been edited by suntzulee: Dec 30 2014, 09:29 PM