After reading TS post and Qingyi's post. Seems like TS is the 1 not cooperating. Qingyi dy said as a taobao agent, she will deal with the China seller. She even contacted them and the China seller requested her to take picture of the weight and the item. As a seller, the China seller have all the right to request for pictures that will help in solving dispute case, such as this case.

What I'm seeing is Qingyi is willing to help, but TS is not willing to cooperate. And TS now saying Qingyi is scammer?

How about try to cooperate first? How hard is it to find a weighing machine? Ask ur neighbors or frens lo. Qingyi also willing to help u with the claim from the China seller dy, u also try to cooperate pls. It takes 2 to tango. If u give cooperation and Qingyi willing to help, ur case can be solved faster.

Iinm, taobao agents do not get their hands on those stuff that their customers purchase. They juz act as middleman for buyer and seller in taobao. Items are collected in China, then all mailed to Malaysia. When it arrives in Msia airport, there will be ppl sorting it out and send to post office based on the address that u gave to the taobao agent.

Well, at least this is what I understand for my gf's fren who is also a taobao agent.

Gud luck with ur claim bro. Do update us.

If the China seller is indeed a scammer and gave u 1 unit less, rmb to post which seller it is from taobao to prevent ppl from buying from the seller.