It's a bit wrong to label One as a cheater and scammer until the alleged is proven guilty. At least qingyi comes out to hell and try to solve the problem. As a Customer, you have to read the terms and Conditions and then again not all fault is at the agent.

You go to a shop and buy a faulty phone from a sealed box, shop fault or phone company fault? Weight machine, go borrow from neighbour sure got la.