Whatapps print screen (2)- rejected to provide weight photo & insist for report in lowyat & refuse to communicate

Hi,



I am a taobao agent, and not selling items.
You paid to me, and I did provide the proof of payment & order, paid to seller that you choose.

You may refer to print screen, you found me there & there are terms and regulations for Taobao purchasing services & Notes when receiving parcels.

By the time you told me this incident, I did my soonest responses & now all the items are with you, only you can do it to weigh the items and provide me the photo, for me to proceed the investigation with China warehouse & DPE.

I did not wash hand, I am still waiting for your cooperation to provide photo with weight, to proceed for next step.

I am taobao agent only, helping to purchase, not selling you the miband.
Parcel lost/item lost is an unforeseen incident and I am trying as best as I can to help solving this.

After reading TS post and Qingyi's post. Seems like TS is the 1 not cooperating. Qingyi dy said as a taobao agent, she will deal with the China seller. She even contacted them and the China seller requested her to take picture of the weight and the item. As a seller, the China seller have all the right to request for pictures that will help in solving dispute case, such as this case.

What I'm seeing is Qingyi is willing to help, but TS is not willing to cooperate. And TS now saying Qingyi is scammer?

How about try to cooperate first? How hard is it to find a weighing machine? Ask ur neighbors or frens lo. Qingyi also willing to help u with the claim from the China seller dy, u also try to cooperate pls. It takes 2 to tango. If u give cooperation and Qingyi willing to help, ur case can be solved faster.

Hi,

Received with thanks!

Please be informed what I am replying and print screen here were all the conversation with you previously.
What another person before and after still your fraud accuse on me. Please mind your words.

Forumers can read and see all the print screen/details.
If you can show the proof I said anything I will not follow up this case for you, please show it here.

Please change your inappropriate title before you have evidence saying I am cheater and scammer, please act immediately.

**Received your photo on 14:01 Sunday, China warehouse/DPE is not working, will forward the photo and get them to check. They will only process my supporting documents on Monday working time.

Just curios, you said the package was damaged and opened, why would u accept it then?

Bro.. She is just a agent.. she dont own a warehouse.. The warehouse id China people own 1.. Taobao dispatch all the item from the TaoBao Warehouse = Alibaba Warehouse..

You dont understand how Taobao agent work then i recommend you try order yourself in Taobao and u will understand.

She nor anyone related to her touched your item. She just pay and forward the item back to your hands..

and WaCKy-Angel is right.. The item box has been tempered why accept? I rejected many tempered box although its sent by trusted seller.

And TS.. Now you feel how chin_kh and Crozac feels.. Cheated.. You got many dispute thread people complain about you now u know how they feel..

Hello @suntzulee,

It is so sad that this is happened on you, and yes, you have the right and power to make complaint in here but if only Agent QingYi not willing to follow up your case but she's giving you a hand even have the rules, terms and condition that have been mentioned before.  Besides, is also the same even happened in others agents too.

Very understanding your situation now but this is the procedure and steps to track back the missing items, Agent QingYi is the right person who can go through every part to check back and settle for you cause she's our purchasing support.  Please trust her without doubt, so your case can be settle smoothly without wasting more time.

Trust me, Agent QingYi is such a good agent cause through her services and willing to reply, I think everyone agree.  Sometimes, good doesn't mean, buying without any problems most of the time, what we care is when facing problems, the agent willing to help or not, Agent QingYi is the one who able to help.  That's the most important!

It should be an error on the Seller, cause sometimes they miss count or make mistakes on packing and they separate into few counters too, like online seller chatting one counter, stock arrangement one counter, packing one counter......so it could happen on them.
Others would be in side of couriers and customs but it can be trace back if follow back step by step.

So, hope you can understand situation Agent QingYi and sure she can help for you, please trust her and communicate with her.  Hope your case can be settle as soon as possible!

regards,
Thanks.