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 Rate Your Proton Service Centre!

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Jusb
post Dec 26 2014, 06:03 PM

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just serviced my car, they charge RM 30 just to Blow the Aircon Cabin Filter. If I know these kinda things also charge rather do myself.
SkyCaptain
post Dec 26 2014, 10:04 PM

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I have a friend working at PLI (the JV between Petronas and Selenia), Malacca. He reported back that Synthium 3000 is still in production.

QUOTE(theonlyvin @ Dec 23 2014, 02:22 PM)
Ya....i heard that too...can try PJ section 13...they do have syn 5k too...
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theonlyvin
post Jan 13 2015, 10:52 AM

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Hey, do anyone know any proton service center in Klang Valley using Shell EO?
Wanna give a try~
TSmerinyu
post Jan 13 2015, 03:46 PM

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QUOTE(theonlyvin @ Jan 13 2015, 10:52 AM)
Hey, do anyone know any proton service center in Klang Valley using Shell EO?
Wanna give a try~
*
Someone mentioned about warranty void if use other engine oil other than Petronas.

https://forum.lowyat.net/index.php?showtopi...post&p=53858552
theonlyvin
post Jan 13 2015, 06:17 PM

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QUOTE(merinyu @ Jan 13 2015, 03:46 PM)
Someone mentioned about warranty void if use other engine oil other than Petronas.

https://forum.lowyat.net/index.php?showtopi...post&p=53858552
*
But if I service with proton service center and they are using Shell oil? hehe`
creezalird
post Jan 14 2015, 06:31 AM

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About on last December 2014, I went to the SC at Bandar Tun Razak, Cheras.
It was on Saturday as I didnt have anymore annual leave for last year. This was my first 1000km service.

Before that I have been reading of whats to do and whats not.

Booked appointment about 4 days before that already for 8 am.

Reached there about 8.20am, a bit lost as that was my first time around that area.

I asked specifically for full syn3000 oil for my preve exec cvt. During filling in the form, I saw her ticked the antibac and fuel cleaning (suspected the x-1r stuff). I asked her to remove that options as I knew both are optional.

But she insisted saying that both are a must. I am not an arguing type of guy, as she really insisted, I just said went ahead as I was expecting everything will be done fast.

I also asked if can check my brake juddering sound, eventhough on telephone, the receptionist girl said can check, but at the counter girl, she said cannot because limited time on Saturday and only normal EO servicing will be available.

Now the waiting part. Around almost before 10am, suddenly I saw my car already in front of the counter office. I thought maybe I will be finish around 10am plus.

But only after 11am they called me for billing purpose. That was surprisingly slow considering I booked at 8am. 3hours plus overall just for 1000km service.

Saw the bill with nonsense stuff charged then made me feel much not satisfied, will not be coming here again.

Other than the slow process and additional charges enforcement, it was acceptable.

judge-the
post Jan 14 2015, 09:18 AM

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QUOTE(creezalird @ Jan 14 2015, 06:31 AM)
About on last December 2014, I went to the SC at Bandar Tun Razak, Cheras.
It was on Saturday as I didnt have anymore annual leave for last year. This was my first 1000km service.

Before that I have been reading of whats to do and whats not.

Booked appointment about 4 days before that already for 8 am.

Reached there about 8.20am, a bit lost as that was my first time around that area.

I asked specifically for full syn3000 oil for my preve exec cvt. During filling in the form, I saw her ticked the antibac and fuel cleaning (suspected the x-1r stuff). I asked her to remove that options as I knew both are optional.

But she insisted saying that both are a must. I am not an arguing type of guy, as she really insisted, I just said went ahead as I was expecting everything will be done fast.

I also asked if can check my brake juddering sound, eventhough on telephone, the receptionist girl said can check, but at the counter girl, she said cannot because limited time on Saturday and only normal EO servicing will  be available.

Now the waiting part. Around almost before 10am, suddenly I saw my car already in front of the counter office. I thought maybe I will be finish around 10am plus.

But only after 11am they called me for billing purpose. That was surprisingly slow considering I booked at 8am. 3hours plus overall just for 1000km service.

Saw the bill with nonsense stuff charged then made me feel much not satisfied, will not be coming here again.

Other than the slow process and additional charges enforcement, it was acceptable.
*
i did my 1k service at mutiara damansara sc spent nearly 3hrs there. had an argument there about 3 years free service, they refused to call we care and i was told to call myself on the spot. sorry, not going back there anymore

then, 5k service at senawang sc spent more than 3hrs there. paid for semi EO and didn't get the free gift at all. very near to my home but ain't going back there again.

10k service at apple auto seri kembangan. no appointment just drop by and everything done within 1hr++ with free simple car wash. also did the flash ECU thing. during payment, received the petronas EO free gift from them

after that make another trip to apple auto for the air filter box replacement. called them in the morning and drop by in the afternoon. everything done within 15mins smile.gif

i did heard some ppl have bad experiences at apple auto previously

SUSMatrix
post Jan 14 2015, 09:20 AM

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QUOTE(creezalird @ Jan 14 2015, 06:31 AM)
About on last December 2014, I went to the SC at Bandar Tun Razak, Cheras.
It was on Saturday as I didnt have anymore annual leave for last year. This was my first 1000km service.

Before that I have been reading of whats to do and whats not.

Booked appointment about 4 days before that already for 8 am.

Reached there about 8.20am, a bit lost as that was my first time around that area.

I asked specifically for full syn3000 oil for my preve exec cvt. During filling in the form, I saw her ticked the antibac and fuel cleaning (suspected the x-1r stuff). I asked her to remove that options as I knew both are optional.

But she insisted saying that both are a must. I am not an arguing type of guy, as she really insisted, I just said went ahead as I was expecting everything will be done fast.

I also asked if can check my brake juddering sound, eventhough on telephone, the receptionist girl said can check, but at the counter girl, she said cannot because limited time on Saturday and only normal EO servicing will  be available.

Now the waiting part. Around almost before 10am, suddenly I saw my car already in front of the counter office. I thought maybe I will be finish around 10am plus.

But only after 11am they called me for billing purpose. That was surprisingly slow considering I booked at 8am. 3hours plus overall just for 1000km service.

Saw the bill with nonsense stuff charged then made me feel much not satisfied, will not be coming here again.

Other than the slow process and additional charges enforcement, it was acceptable.
*
You should insist on not buying those extra junks. What xr1....may cause more harm than good. My sc never force me buy extra junk.
theonlyvin
post Jan 14 2015, 05:59 PM

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QUOTE(creezalird @ Jan 14 2015, 06:31 AM)
About on last December 2014, I went to the SC at Bandar Tun Razak, Cheras.
It was on Saturday as I didnt have anymore annual leave for last year. This was my first 1000km service.

Before that I have been reading of whats to do and whats not.

Booked appointment about 4 days before that already for 8 am.

Reached there about 8.20am, a bit lost as that was my first time around that area.

I asked specifically for full syn3000 oil for my preve exec cvt. During filling in the form, I saw her ticked the antibac and fuel cleaning (suspected the x-1r stuff). I asked her to remove that options as I knew both are optional.

But she insisted saying that both are a must. I am not an arguing type of guy, as she really insisted, I just said went ahead as I was expecting everything will be done fast.

I also asked if can check my brake juddering sound, eventhough on telephone, the receptionist girl said can check, but at the counter girl, she said cannot because limited time on Saturday and only normal EO servicing will  be available.

Now the waiting part. Around almost before 10am, suddenly I saw my car already in front of the counter office. I thought maybe I will be finish around 10am plus.

But only after 11am they called me for billing purpose. That was surprisingly slow considering I booked at 8am. 3hours plus overall just for 1000km service.

Saw the bill with nonsense stuff charged then made me feel much not satisfied, will not be coming here again.

Other than the slow process and additional charges enforcement, it was acceptable.
*
i can feel you bro. I spent my 1k service the same place with you. Come out billing with 2xx....

Now i know, those engine cleaning, fuel cleaning are all unnecessary.....

TSmerinyu
post Feb 7 2015, 03:47 PM

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Another good review for Senaxis SC.

https://forum.lowyat.net/index.php?showtopi...post&p=72893517
TSmerinyu
post Mar 30 2015, 10:11 AM

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Another good review for Apple Auto.

https://forum.lowyat.net/index.php?showtopi...post&p=73660036
judge-the
post Mar 30 2015, 02:47 PM

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did my 20k service at sc wanija senawang. 1 senior female advisor at the servicing counter very unfriendly and rude towards customer

first and last time going there!

complaint 3 things to them
1. krikkrok sound on my driver seat
2. cushion covers all berbulu (8 months old)
3. high speed brake steering shaking badly

after service was done, service advisor explained to me:
1. cannot do anything about krikkrok sound on my driver seat, asked me go back to dealer that sold me the car
2. cushion covers berbulu also cannot do anything and again asked me go back to dealer that sold the car to me
3. since i change my standard rims to proton r3 rims... warranty void

lastly, they forgot to give me my tea cup set (freebie from using petronas synthium 1000)
thevool
post Mar 30 2015, 04:20 PM

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QUOTE(creezalird @ Jan 14 2015, 06:31 AM)
About on last December 2014, I went to the SC at Bandar Tun Razak, Cheras.
It was on Saturday as I didnt have anymore annual leave for last year. This was my first 1000km service.

Before that I have been reading of whats to do and whats not.

Booked appointment about 4 days before that already for 8 am.

Reached there about 8.20am, a bit lost as that was my first time around that area.

I asked specifically for full syn3000 oil for my preve exec cvt. During filling in the form, I saw her ticked the antibac and fuel cleaning (suspected the x-1r stuff). I asked her to remove that options as I knew both are optional.

But she insisted saying that both are a must. I am not an arguing type of guy, as she really insisted, I just said went ahead as I was expecting everything will be done fast.

I also asked if can check my brake juddering sound, eventhough on telephone, the receptionist girl said can check, but at the counter girl, she said cannot because limited time on Saturday and only normal EO servicing will  be available.

Now the waiting part. Around almost before 10am, suddenly I saw my car already in front of the counter office. I thought maybe I will be finish around 10am plus.

But only after 11am they called me for billing purpose. That was surprisingly slow considering I booked at 8am. 3hours plus overall just for 1000km service.

Saw the bill with nonsense stuff charged then made me feel much not satisfied, will not be coming here again.

Other than the slow process and additional charges enforcement, it was acceptable.
*
Understand how you feel! I experienced the same thing at Proton SC @ Jalan 227 .

Other than engine oil and oil filter, the 'service advisor' in a way PRESSURED me to change 'Coolant + Spark Plugs + AntiBac crap for aircon' . While I was still thinking and looking at the list, the service advisor just kept saying "Ok ya? Ok. Sign saja. Ya, sign saja." . Pissing off.. Next time I'm not gonna put up with this kind of behavior. I will just tell them to WAIT WHILE I MAKE MY DECISION.

Anyway, it was all done within 1 Hour. So quick for all those servicing?

And all I saw was the rear of my car in the servicing area (not even parked in a servicing bay, they just parked it in the middle of the servicing area) , and they parked it FACING AWAY from the waiting lounge's window area, with the engine hood open. So i couldn't see anything being done to the engine. Next time I'll just hang around my car while they are servicing. If they do not allow it, I'll just stop the servicing and take back my car!

Until now, I suspect they never even changed the coolant, spark plug, and AntiBac crap. Coolant looks the same. Spark plugs couldn't be opened, so I couldn't check. (I am going to buy the tool to DIY check or change soon.) And that AntiBac, how would we know if they even did it??? My aircon smelt and felt the same after the servicing anyway.

Cheated once, never again!

There is only one Service Advisor which I trust in Jalan 227 SC, his name is Amarjit Singh. Very good and attentive Service Advisor. Although sometimes I know some things he explain to me is just to 'layan' my inquiries, but so far he has helped in quick warranty claims. And also there is a senior mechanic, malay guy, who was experienced with my warranty repairs. I forgot his name. Pakai cermin mata guy.

Other mechs in there, (especially a chinese mech who went test drive with me when I had to show him my car issues), were all damn lazy and didn't even wanted to help. Kept giving excuses and even gave the typical "Proton is like that" sort of bullshit speech.
creezalird
post Mar 30 2015, 05:54 PM

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Just added my new 2nd service at Apple Auto Service
- Booking was done 4 days before for Saturday 8.30am
- Arrived 8.20am
- Counter girl said CC was down, only cash. She offered one of worker to assist me going to nearest ATM. I said, it is ok, i will go myself.
- Returned back around 8.40am
- Service done around 9.30am. They even washed my car (outside only, but something lar)
- Foods provided also, not sure if Saturday only (some nasi ayam and some kuehs). Drinks of course.
- Anyway, car was done pretty well. Cover to steering and also proper seat cover plus foot cover to prevent smear of oil

Pretty much satisfied. rm145 for second service (Petronas Syn3000) with e-voucher rm95
Mr.Docter
post Mar 31 2015, 08:34 AM

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merinyu, Whats the best service center around Seri Kembangan or Serdang?

Going to service mine @ 20k KM later.
judge-the
post Mar 31 2015, 09:28 AM

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QUOTE(Mr.Docter @ Mar 31 2015, 08:34 AM)
merinyu, Whats the best service center around Seri Kembangan or Serdang?

Going to service mine @ 20k KM later.
*
if seri kembangan/serdang area, you should go to apple auto
Mr.Docter
post Apr 2 2015, 08:12 AM

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QUOTE(judge-the @ Mar 31 2015, 09:28 AM)
if seri kembangan/serdang area, you should go to apple auto
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http://demo.servicecenter.com.my/Automotiv...s-Tyres-Sdn-Bhd

This address?
Mr.Docter
post Apr 2 2015, 10:59 AM

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Just came back from Apple Auto to change my front bulb. Should be FREE but the system down to key in the recall program, so I have to pay for myself RM 25. Since the trouble is not due to their fault and the price is reasonable, I think I can forget that.

The service is however - superb. Finish within 5-10 minutes.

Recommended.
syakirin
post Apr 2 2015, 11:10 AM

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QUOTE(theonlyvin @ Jan 13 2015, 06:17 PM)
But if I service with proton service center and they are using Shell oil? hehe`
*
They two types of Engine oil. Petronas and Shell. You can choose which one you want to use.
syakirin
post Apr 2 2015, 11:13 AM

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There is no Admitech Auto Segambut anymore. Change to Vector Auto Segambut.

Service quite good. You can choose and remove any add on services. Price quite high but still relevance.

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