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 Rate Your Proton Service Centre!

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SkyCaptain
post Dec 11 2014, 10:23 PM

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QUOTE(Nephrite @ Dec 11 2014, 08:57 PM)
Hmm i service also i wanted fully synthetic oil.

Synthium 3000 and 1000 is petronas brand.

Do they use shell fully synthetic oil or they just use semi ?
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No idea about that. Plan to service my Proton there, hence I called to check if they carry Synthium 3000. They aren't very confidence inspiring.
TSmerinyu
post Dec 15 2014, 02:47 PM

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Did my 2nd service at PJ Sec 13 SC and was happy smile.gif with overall service. They allowed my request to use Syn 3K. Waited quite long with exceptional big number of customers on a Monday. While waiting, saw a Saga and Exora towed there for repair.
SkyCaptain
post Dec 15 2014, 09:39 PM

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QUOTE(merinyu @ Dec 15 2014, 02:47 PM)
Did my 2nd service at PJ Sec 13 SC and was happy  smile.gif with overall service. They allowed my request to use Syn 3K. Waited quite long with exceptional big number of customers on a Monday. While waiting, saw a Saga and Exora towed there for repair.
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When you mentioned they allowed you to use Synthium 3000, did you mean you brought the engine oil yourself?
TSmerinyu
post Dec 16 2014, 08:06 AM

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QUOTE(SkyCaptain @ Dec 15 2014, 09:39 PM)
When you mentioned they allowed you to use Synthium 3000, did you mean you brought the engine oil yourself?
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I checked with the SC first if I can asked them to order Syn 3K for me when I book my appointment. The cost for Syn 3K there is RM225.00
zaman_chem
post Dec 16 2014, 08:14 AM

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Should give separate rate for third party/authorize SC and Proton Edar SC..third party SC is mostly give sub-par services..
SkyCaptain
post Dec 19 2014, 10:44 PM

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I've booked my upcoming service at Proton Edar Cheras/Bdr Tun Razak. Will update here after service.
theonlyvin
post Dec 20 2014, 09:23 AM

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QUOTE(SkyCaptain @ Dec 19 2014, 10:44 PM)
I've booked my upcoming service at Proton Edar Cheras/Bdr Tun Razak.  Will update here after service.
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please, please don bro...trust me...

Slow and always give excuses like "semua kereta pun mcm ini" "biasalah"

SkyCaptain
post Dec 22 2014, 08:05 PM

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I have a confirmed appointment with Proton Edar Cheras/Bdr Tun Razak on this Wednesday. My wife was so kind to offer to service my car today, ahead of schedule. She drove to Proton Edar Cheras and was turned away because they were fully booked until Friday. I then suggested she service at Apple Auto. My wife had a negative experience there. To cut to the chase, they didn't accept Proton service vouchers (because they claimed that the voucher values were different from previous batches) and made her call Proton and We Care back and forth. After further deliberation, their management accepted our Proton service vouchers.

Then came the fact that they didn't have a 1L bottle of Synthium 3000. They only had the 4L bottles. They suggested my wife accept 4L of Synthium 3000 and 0.3L of Synthium 1000 or equivalent. Wife asked them to go get new stock of 1L Synthium 3000 but they were unable to comply. Wife suggested that they allow her to go buy 1L of Synthium 3000 from any Petronas Mesra stores but was refused as well. Instead they insisted that wife purchase 2 x 4L Synthium 3000 to which she disagreed and left Apple Auto.

Wife drove to a new service centre Tropical Impact, Balakong just to see if they have Synthium 3000 on hand. They did, so wife serviced my car there. Service was alright. Will service at Proton Edar Cheras in the future and share my findings there.
TSmerinyu
post Dec 23 2014, 08:28 AM

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QUOTE(SkyCaptain @ Dec 22 2014, 08:05 PM)
» Click to show Spoiler - click again to hide... «

Then came the fact that they didn't have a 1L bottle of Synthium 3000. They only had the 4L bottles. They suggested my wife accept 4L of Synthium 3000 and 0.3L of Synthium 1000 or equivalent. Wife asked them to go get new stock of 1L Synthium 3000 but they were unable to comply. Wife suggested that they allow her to go buy 1L of Synthium 3000 from any Petronas Mesra stores but was refused as well. Instead they insisted that wife purchase 2 x 4L Synthium 3000 to which she disagreed and left Apple Auto.

Wife drove to a new service centre Tropical Impact, Balakong just to see if they have Synthium 3000 on hand. They did, so wife serviced my car there. Service was alright. Will service at Proton Edar Cheras in the future and share my findings there.
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Sorry for my ignorant, why do you need a 1L bottle of EO. I thought most cars require about 4L of EO.

I think most SC don't allow you to bring your own EO because they don't want to be responsible if anything wrong happened to the engine. Buying from them will help them to earn a little bit commission to keep them afloat.
SUSMatrix
post Dec 23 2014, 09:21 AM

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QUOTE(merinyu @ Dec 23 2014, 08:28 AM)
Sorry for my ignorant, why do you need a 1L bottle of EO. I thought most cars require about 4L of EO.

I think most SC don't allow you to bring your own EO because they don't want to be responsible if anything wrong happened to the engine. Buying from them will help them to earn a little bit commission to keep them afloat.
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Inspira needs 4.25l.

btw, you can buy from outside shop if your warranty expires. Since no more warranty, nothing to void.

I service my car at this Taman Megah branch. Small branch, but ok so far.

K3nnYkl82
post Dec 23 2014, 09:46 AM

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QUOTE(Matrix @ Dec 23 2014, 09:21 AM)
Inspira needs 4.25l.

btw, you can buy from outside shop if your warranty expires. Since no more warranty, nothing to void.

I service my car at this Taman Megah branch. Small branch, but ok so far.
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Fill 4L is enough already. The oil level indicator will be at the center if u fill 4L
SUSMatrix
post Dec 23 2014, 12:47 PM

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QUOTE(K3nnYkl82 @ Dec 23 2014, 09:46 AM)
Fill 4L is enough already. The oil level indicator will be at the center if u fill 4L
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Is it? Hmm...maybe the bottles i bought only has 926ml (1 quartz or something), so 4 bottles add up not enough 4L, hence needs the 5th bottle.
K3nnYkl82
post Dec 23 2014, 12:52 PM

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QUOTE(Matrix @ Dec 23 2014, 12:47 PM)
Is it? Hmm...maybe the bottles i bought only has 926ml (1 quartz or something), so 4 bottles add up not enough 4L, hence needs the 5th bottle.
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Yup. Most of we do that.
Quazacolt
post Dec 23 2014, 01:56 PM

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QUOTE(Matrix @ Dec 23 2014, 12:47 PM)
Is it? Hmm...maybe the bottles i bought only has 926ml (1 quartz or something), so 4 bottles add up not enough 4L, hence needs the 5th bottle.
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as per K3nnYkl82 mentioned, 4L enough.
no more no less.

manual specified 4.3l is assuming if you let the oil to drip fully for hours, and that probably doesn't take account on the left over oil within the oil pan or whatever oil passageways that doesnt flow downwards to the oil pan/drain outlet.

SC won't let your car hang there for hours just to drip EO.
peejayboy
post Dec 23 2014, 02:12 PM

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Anybody knows which Proton Service Center carries syntium 5000 0w30 except for AppleAuto?

AppleAuto stopped bringing in syntium 5000 0w30 because they say petronas had stopped production for that particular EO.

This post has been edited by peejayboy: Dec 23 2014, 02:12 PM
theonlyvin
post Dec 23 2014, 02:22 PM

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QUOTE(peejayboy @ Dec 23 2014, 02:12 PM)
Anybody knows which Proton Service Center carries syntium 5000 0w30 except for AppleAuto?

AppleAuto stopped bringing in syntium 5000 0w30 because they say petronas had stopped production for that particular EO.
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Ya....i heard that too...can try PJ section 13...they do have syn 5k too...
SUSMatrix
post Dec 23 2014, 04:48 PM

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QUOTE(peejayboy @ Dec 23 2014, 02:12 PM)
Anybody knows which Proton Service Center carries syntium 5000 0w30 except for AppleAuto?

AppleAuto stopped bringing in syntium 5000 0w30 because they say petronas had stopped production for that particular EO.
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How much is this synthium 5K 0W30 btw?

theonlyvin
post Dec 23 2014, 04:49 PM

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QUOTE(Matrix @ Dec 23 2014, 04:48 PM)
How much is this synthium 5K 0W30 btw?
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RM250 if I am not mistaken bro
peejayboy
post Dec 26 2014, 11:58 AM

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Yeah, its RM250 per 4L pack.

AppleAuto insisted me on taking syntium 7k 0W40 as it was only RM260 IIRC. But i wasn't so keen on using 40 weight EO in new car as I was opting for 30 weight EO.

During my 2nd service at AppleAuto, I told the mechanic to check my leaky brake fluid reservoir and also retighten the undercarriage nuts or suspension parts as there were funny sounds over the road. Non of it was even being checked or done, only changing the oils.

Time to try Sec 13 SC and see how it goes.
SkyCaptain
post Dec 26 2014, 01:37 PM

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Peejayboy, I'm also considering 0W30 Synthium 3000. Would be interested to know if Proton PJ Section 13 carries it. Kindly keep us informed of your experience there.

QUOTE(peejayboy @ Dec 26 2014, 11:58 AM)
Yeah, its RM250 per 4L pack.

AppleAuto insisted me on taking syntium 7k 0W40 as it was only RM260 IIRC. But i wasn't so keen on using 40 weight EO in new car as I was opting for 30 weight EO.

During my 2nd service at AppleAuto, I told the mechanic to check my leaky brake fluid reservoir and also retighten the undercarriage nuts or suspension parts as there were funny sounds over the road. Non of it was even being checked or done, only changing the oils.

Time to try Sec 13 SC and see how it goes.
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