change the router.
for a typical double storey house, this will do, works well with unifi.
ethernet or wifi, pc or android or ipad, from one corner to another, good enough.
asus rt n12hp, rm2xx at some stores, rm199 at others.
there are type a, b, c, i think. i hv b1, good.
models, prices, info on how to set up:
https://forum.lowyat.net/topic/2764213/+100
https://forum.lowyat.net/topic/2651405/+2020

hi all, just install unifi for about a week and i found that hd content on hypptv is so lagging to extent of u can't watch them  at all time.

i lived in a condo and i did buy long telephone line just to move all 3 boxes(modem,wifi router,tv box) into my room.

is it because of the long line that made hd content terrible or the type of cable i use? i noticed that the original tel line given by tm is a bit different at the connector part.

the installer did recommend me to use long lan cable but i just decided to move all the boxes instead of only the tv box. thats why i opt for the telephone line and they are cheaper than the lan cable.

Received a call from Unifi last week(monday) offering upgrade from VIP 5 to VIP 10 for RM179 , I wasn't home last week and my dad answered the phone , he told the caller the call me but they never did , so i decided to call unifi myself and they made a "report" about it cause they are just customer service and the sales department handles these promo =.= ~ till now they didn't call me yet. I want my upgrade dammit.

the way i understand it, the caller for these upgrades are unifi AGENTS but they always identify themselves as official TM/Unifi". Some TM Points are actually agent or dealer operated. TM Unifi as principal, understandably don't deal with customers on sales and pricing, deal only technical and billing issues.

every agent supposedly keep tracks of vip5 customers nearing end of contract and make this call. TM unifi hotline people typically do not know what these agents do.

but since u lodge report, customer service supposedly will pass message to agent, let him deal.

but may need to wait, call a few times...

in my case, the merry-go-round took a long time, a few weeks... "agent never call?"... "pass on message again...", "agent still never call?"...." new report made"..."call this no. (but says wrong dept)"... "we'll contact agent again"....!!!  if that happens, demand to speak to manager or acting mgr.

But this VIP10 for RM179 is bound to a 24 months contract. What if in between this period, TM suddenly decided to reduce the price for VIP5 VIP10 and VIP20? Will they also readjust those price that still in contract accordingly?

U already hv the answer.
Installer advises u to do a, u did b n c.
Of course nothing worked.

Unifi works on fiber optic cables until modem, then proper network cables. Use of cheap tel cables give u cheap results or nothing.

oohhh i see..i did ask them first bout that but they said its ok...can u recommend me other option for telephone cable...really dunno if got other type.

if they said what u did with cheap cables is ok, then ask them to come back n fix it!!

best u revert to original to make sure all is ok first. with modem and router in original place, connecting router to hypptv box with a long but right network cable should be ok. network cable can buy in any it shop.

i m not installer, better consult same or other installers/experts for further advise if necessary.

A contract is a contract. So after signing, even if they cut prices for new users, nothing u can do until contract over.

When contract over, u can change ISP, negotiate, etc.

The way I see it, Unifi dun give 2 hoots whether a customer stay or leave, their style, we know.

If 12 months contract, I'm still fine with it. But 24 months, it sounds a bit fishy cause it kind of hint that TM is prepare to lower the price since our neighbouring countries are offering faster speed with cheaper price...

Actually its because they only make money for 24 month, 12 month rm 149 not enough to cover the cost of delivering you the service.

But sure, if you want to believe that the 2 year contract which has been in effect for 4 years or so already is because they plan to lower price soon, up to you =)

I believe majority wanted TM to lower the price... I'm only concern after take up the RM179 for VIP10, then TM announce a revise of price, then I'm stuck for the old price for the remaining contract period...

Anyway, I still need to wait until I'm back to the country only can call Unifi CS...

if u look at what's been happening in the last few years since unifi started, i'll say rm179 for vip10 is ok, locked 2 yrs. unlikely it'll get cheaper by much. dun forget this is mland, monopolies, cronies abound, need extra $ for abc, xyz, @#$. majority has no say, only elites with power...

i can tell u i paid rm199 for 3 yrs yet they never give me a hoot to lower price when others pay 179 or 169. but wat can u do except go to another isp which may suck so bad that u b**** everyday in lyn like in that ab%^& thread(s) n not have a life!

imo, if u pay 179 and make full use of 10mbps, save in other ways like xtro n tnb bill , it's not too costly. but if u r not making full use of it, better stay with 5mbps and keep to option to change isp anytime.

how many years u have been with tm? if more than 5 years, do u receive any benefit like they would upgrade your speed to 20mbps at no extra cost?

how many years u have been with tm? if more than 5 years, do u receive any benefit like they would upgrade your speed to 20mbps at no extra cost?

HI guys, anybody have TMpoint UTC pudu sentral number? I'm travelling from klang and i wanna call first before i waste the whole trip down if i can't get anything.

Singapore homes will soon get access to 2Gbps fibre broadband, the fastest residential Internet speed in the world.

The 2Gbps fibre broadband is undergoing limited trials with a select group of customers from now until the end of the year, "and will be commercially available in early 2015", said local fibre broadband operator ViewQwest yesterday.

Japan was the first and is the only country in the world to enjoy such speeds when Sony-owned company So-net introduced its Nuro 2Gbps fibre broadband plan last year.

"The key benefit of this new fibre broadband is getting more bandwidth to the overall household," The Straits Times Online quoted ViewQwest's head of marketing Wilbie Poh as saying.

"Households today are multiple-device households, with personal computers, laptops, tablets and mobile phones.

- See more at: http://digital.asiaone.com/digital/news/sp...h.3qIwMPhV.dpuf