Just called premier CS just now and the officer confirmed that only principal card can access to local ppl and 5 overseas ppl maximum 5 times a year, supp card no longer enjoy PPL benefit.

I express my disappointment and the CS start nervous as I can feel from her voice, I then cancel the Platinum 2 card directly as I already intend to do this few months back and I request to transfer all my TP under this card Platinum 2 card to my MAN U VI, to my surprise, the officer say yes and help me to transfer directly.

I already call for a complaint on the downgraded benefits one after another. You should do it too.

Yes it is. Hope that the air miles won't be affected.
Maybank really sucks, it's the only bank which keeps revising the benefits...

Just called premier CS just now and the officer confirmed that only principal card can access to local ppl and 5 overseas ppl maximum 5 times a year, supp card no longer enjoy PPL benefit.

I express my disappointment and the CS start nervous as I can feel from her voice, I then cancel the Platinum 2 card directly as I already intend to do this few months back and I request to transfer all my TP under this card Platinum 2 card to my MAN U VI, to my surprise, the officer say yes and help me to transfer directly.

To me "complaint" is welcome when someone do a gross misconduct. In this case, Maybank doesn't misappropriate anything.

What we need to do is "feedback", not a complaint - to be fair to all businesses. What @terence_say did is right example - just express dissapointment

To me a complaint is an aggressive form of feedback, in which Maybank is grossly taking its customers for a ride one episode after another.

So supp card entitled for PPL? If able to swipe the supp card at PPL will they charge back later?

just curious, do u guys signup M2Premier for its PPL benefit?

Just called premier CS just now and the officer confirmed that only principal card can access to local ppl and 5 overseas ppl maximum 5 times a year, supp card no longer enjoy PPL benefit.

I express my disappointment and the CS start nervous as I can feel from her voice, I then cancel the Platinum 2 card directly as I already intend to do this few months back and I request to transfer all my TP under this card Platinum 2 card to my MAN U VI, to my surprise, the officer say yes and help me to transfer directly.

did they say starting when sub card cannot enter free?

just curious, do u guys signup M2Premier for its PPL benefit?

There is no black and white from MBB stating they cancelled supp card PPL access other than cancellation of Priority pass. I guess if they do really charge, one can definitely fight for the waiver.

First thing first, do we have any black and white that mention supp card holder can have complimentary access to PPL? If yes then we sure have a strong case.

First thing first, do we have any black and white that mention supp card holder can have complimentary access to PPL? If yes then we sure have a strong case.