QUOTE(periwater @ Jan 8 2015, 11:49 AM)
I went to 1U Card Centre last month to redeem my rewards points for RM1000 AEON vouchers (250000 points) and RM300 Parkson vouchers. I told the CS to deduct my points from my 3 supplementary card holders in MBB 2 cards Platinum to avoid being expired.
The CS took 15 mins to calculate and asked me to sign to acknowledge. I signed, received the vouchers and left.
Then I received my MBB 2 cards Premier statement and noticed that all my points were deducted from this card!
Since when I became a supplementary card holder?
Called CS to complain and he will escalate my complaint, hopefully can reverse back my points. Partly it was my mistake for not checking on what I have signed. So, lesson learned : always check on what you signed.
Maybe next time you bring the supplementary card to redeem there.. i noticed that everytime i use my amex to put into the card machine to do redemption, it always deduct my amex point. in my statement my visa, m2u point never get deducted.The CS took 15 mins to calculate and asked me to sign to acknowledge. I signed, received the vouchers and left.
Then I received my MBB 2 cards Premier statement and noticed that all my points were deducted from this card!
Called CS to complain and he will escalate my complaint, hopefully can reverse back my points. Partly it was my mistake for not checking on what I have signed. So, lesson learned : always check on what you signed.
Jan 8 2015, 01:54 PM

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