can any senior members here pls advise

bought 1 unit of Lenovo Y510P from Stephen ( https://forum.lowyat.net/user/storm88 of TECH ARMORY) on 24/12
https://forum.lowyat.net/index.php?showtopi...507863&hl=y510p
asked him if there's any issue with the laptop is there any 1 for 1 exchange
he said yes for 7 days only

on 25/12 i noticed there's a gap on the laptop lid

i asked for advise if this is normal in the Y510P threads
https://forum.lowyat.net/topic/2851949/+2500
https://forum.lowyat.net/topic/2796033/+2060

i called him today
a lady answered & said he's busy
i told her the problem & ask to exchange another unit
she said they are out of stock
so i ask her how to resolve this issue then
she told me to hold on & she asked Stephen

after that she told me that when i went there i already saw its a new unit
even i'm still within the 7 days exchange period they are out of stock

so i ask her can i send back for refund
she then told me that Lenovo have change their procedure
any issues should be dealt directly with Lenovo
& i should go to Lenovo service centre

my issue now is
1. i went to purchase a NEW unit - so am i suppose to expect other than a NEW unit ?
2. storm88 of TECH ARMORY didn't tell me that the 7 days exchange is to be done at the service centre
3. 1st she said no stock then she said Lenovo change procedure
4. from the response given by the lady, i presume that they are also refusing to accept the unit back for a refund

can any senior members here pls advise
is it true that we should go to Lenovo for the 1 to 1 exchange

thank you very much for your help

This post has been edited by profdra: Feb 20 2014, 10:11 AM


Attached thumbnail(s)


Attached image(s)

y not u try to go to lenovo service center and seek their advise?..because it seems that this vendor (storm88) had no interest to help you after taking ur money...

there's 2 way around this, u can continue to find this storm88, and he gives u B_llsh_t excuses and reasons till in the end, u ended up going to service center OR u can ask storm88 where is the nearest service center and then juz go there..

on the part of refund, just for ur infor if u're not a malaysian, basically vendor/seller here seldom (if ever) would allow/entertain a refund...this is not australia...sad but true and we'll have to live with it.

hope my 2 cents helps...if other sifus and gurus got any helpful input, kindly suggest.

I agree with you. Seems TS you still have few days left, suggest you quickly go to nearest service center, hope this can help:

http://www.servicecenter.com.my/lenovo-mal...ice-centre-list

and this one:

http://support.lenovo.com/en_MY/research/h...ocID=MIGR-70506

This post has been edited by shin2l: Dec 28 2013, 09:12 PM

Summoning storm88

Remember, 1 to 1 exchange is between the seller and the customer, NOT the supplier/distributor OKAY?

Sounds like this btw: https://forum.lowyat.net/topic/3054724

Hi, that means within 7 days, USERS should take to their SELLERS and request 1-TO-1 EXCHANGE?

Even SELLERS ignore USERS, USERS still need to bring to them?

Also, for 1-TO-1 EXCHANGE to be valid, SELLERS need to be REGISTERED/AUTHORIZED or with SHOPS REGISTERED to the BRANDS or DISTRIBUTORS?

Besides, even USERS go to SERVICE CENTER, they will not do 1-TO-1 EXCHANGE, bcs this is under SELLERS' responsibility?

If that is the case, USERS are advised to PURCHASE from SELLERS with SHOPS REGISTERED with BRANDS?

Thing about 1 to 1 exchange is that the buyer can get an exchange on the spot with the seller (if there's stock) so that there is no hassle to go through the process of RMA. It is unfair for the buyer that if the product he/she purchased is faulty the next day (or within a short period of time like 7 days for example), the buyer has to be inconvenienced by the standard RMA process. The events of defective/faulty products is definitely a risk that has to be borne by the seller and they definitely know this very wel. However, the conditions that warrant a 1 to 1 exchange is still questionable and I guess it is up to the Terms and Conditions that is set by the seller.

I'm pretty sure the buyer can still go straight to the distributor to get it RMA-ed or highly likely exchanged but I guess it might not be as quick as 1 to 1 exchange with the seller.

Anyhow, I hope the seller keeps to his words and live up to his business ethics

p/s: Yes, seller seems to be a Lenovo Gold Partner or something

This post has been edited by -kytz-: Dec 28 2013, 10:45 PM

I see, i also suffered the RMA process, but not laptop is Logitech wireless mouse, I needed to go to Logitech website and did RMA process via Support. Then, someone in Taiwan office contacted me and ask me to perform some tests. Two options were given: Unifying receiver will be sent to you for FREE but need to bear CUSTOM COST or go to nearest local distributor.

I could have 1-to-1 exchange as it is still within warranty (3 yrs), however, the distributor I went had no stock, I need to wait for next week. I cant withstand another week of using touchpad so they offered me that I can pay special price or upgrade fee to purchase another Logitech mouse.

Eventually, I decided to upgrade to gaming mouse bcs my old wireless mouse malfunctioned twice within 1 yrs. First time I got a brand new 1-to-1 exchange, after 6 months, it was down again....really frustrated.....

Whole RMA process took 2 weeks which I think can be done within 1 week as I was not in selangor for few days

thank you for your input kytz

i have whatsapp him to reply here. waiting

This post has been edited by profdra: Dec 28 2013, 11:30 PM

I got kinda same problem with my previous HP laptop, bought it at HP digital mall, bring back home, suddenly found laptop got a little gap on battery compartment, next day, i bring my laptop wrap back in the box along with receipt, show them the problem, compare condition with how it should be, straight away the seller open new set for me. what im trying to say is usually all registered company will accept 7 days 1-1 exchange policy. U should give it a try. If no stock there must be some other way, seller cant just simply give excuse no stock. Good luck bro.

seller told me Lenovo change policy ... go to Lenovo myself & settle myself the 7 days 1 to 1 exchange

apparently they have stock coming in on Tuesday but just tell me NO stock. go to service centre.

This post has been edited by profdra: Dec 29 2013, 12:18 AM

found this on his thread
"Our motto: We always standby for you"

after money taken, everything changes....M'sia style ttm...

storm88 again!?

do a search, not the 1st time

ya my bad ... after have issue ... only realise got many issues raised with him ... i saw his many stars & thought it translates to credibility ... i was naive

This post has been edited by profdra: Dec 29 2013, 01:27 AM

does this mean the 1 to 1 is only with seller & i can't get it with Lenovo ?

better go to his shop and demand a new one.. ill be super pissed if this happens to me.. u should hv also open the unit and see if got defect bfr accepting it even tho u paid..

I did open the set. but his place not very well lit. & its not a shop. more like a store & very messy.

thats why I asked him if got problem got 1 to 1 or not. he said 7 days.
he even made mistake when he issued receipt. he didn't get the right serial number & asked me to sms him & write it myself on the receipt. I asked him got problem or not. different handwriting. he said no.

anyway he already said no stock. what I want to do there? he will just say no stock again.

This post has been edited by profdra: Dec 29 2013, 02:13 AM

storm88 has seen my whatsapp message at 8.52am & last active on this thread at 9.10am.

Sorry for not answering your call in the first place as i was busy at the time.
BUT Let me answer your question.

1. We honour the 1-1 exchange WHEN it is a hardware failure. Is yours a hardware failure? NO
2. I don't remember if i told you 7-7 from us immediately also, isn't it?
3. Yes, my staff didn't lied to you we are of our stock, and yes also Lenovo change procedure by last year. Believe it anot, you may call lenovo to check.
4. We decline your request base on the below points:

a. Sorry for the straight forward of my staff but she had her point, you had your unit check thru out (yes, you were very detail in the checking process) You are given time to check at our store, and we asked you to check properly. And in deed you taken your time, so we came to conclude that you accepted the machine
b. We advise you to take to Service center for applying a request if it's faulty but you kept refusing to do so. Your total denial make us DOUBT why you don't want to do so.
c. To extend to the point above, WE are not service center, thus we don't know if your case is consider a claimable case or not. Therefore we ask you to send it to Service centre. Without the problem being justify, we can't do anything



To sum things up:
Let me tell you an experience which i got cheated up by customer, who was a lenovo Y500 series buyer like you.

We are not the first day in selling laptop, but we encounter a case that: a LYN customer also, bought a new set from us, left happily but call back on the 5th day complain product failure. AFter we done the 1-1 exchange then we realise the end user damage which I didn't realise earlier. We have to fork out $ for Service center to do the repair but the damage was done by customer.

Thanks to the inresponsible and not honest buyer's unpleasant happenings, then realising the fact customer has to send to service center to claim 1-1 exchange. I was so pissed off and change our 1-1 exchange policy ever since.

For your info, we still honor 1-1 exchange when :
1. ON THE SPOT of opening of box,
2. obvious hardware failure within 7 days of purchase,
3. Checked and certified by LENOVO SERVICE CENTER. (For those case that had left our store and we can't justify if its a failure, it has to be sent to service center to do justification.)


So, hope above point answer your questions already that


One more thing to add

We always ask customer to open the box to check even if buyer feel no need. We gave you time at our shop and even recommend you to sit down and check carefully.
And, our shop is very bright（we use 9 x ULTRA BRIGHT bulbs in the less than 400 square feet range) and well arranged at the half front(OH you are the only one who complain it's dark and messy， while 99% of our other customer praised we have a good deco )

please TS Starter, Don't make yourself become a people who 姓赖 ok? (meaning people who likes to make false accusation) For the first time you contacted us you had already been making few of unreasonable complain on us even before you made your purchase. Your earlier act has alerted me to take precaution steps to protect myself.

HELLO!?

I think hor, if you unclear of what is going on, you keep your light weight 2 cents, as they are not helping at all
what you told the TS we had already told HER in polite manner already