Hi bro.
Maybe you mix thing up already.

1:1 Exchange upon reseller is for COMPONENTS. If you ask around, LAPTOP/BRANDED PC After sales service is back to Service center. There are some exclusion case where reseller still honor 1:1 exchange, that is part of after sales service provided by the retailer, however it's a not their duty. But we also honor 1:1 exchange with T&C where i replied above already


If TS buy Component from us and i have no other words but replace immediately.

herm

however it's out of the topic but let me enlighten you:

If there is a claimable* DOA case, things should goes to retailer if it is a component or service center for laptop. And it's not always 1:1 exchange, as need to depend on the situation.

For 1-1 Exchange Valid, as long as the goods are local distributed goods, then good to go

And remember, i don't know where you guys get the idea 1-1 EXCHANGE ALWAYS FROM RETAILER, but infact that applies to COMPONENT only. Even many friends of mine do think so.

Our motto still stands,

I can summon many of my client who had successfully claim 1:1 exchange from us without much question asked. I swapped a unit of very expensive MSI GT70-20D-SUPER RAID 2 laptop immediately when confirmed failure.
Please don't tar this case with the same brush as it's unfair to us

Don't need search, let me show you the direct link
https://forum.lowyat.net/index.php?showtopi...2662&hl=storm88

Do some study before you spilt the blood on someone, kid

You asked us two question at that time by referring to my staff.
1. We have stock anot? We have ran out of stock at that time, so we answered no
2. You ask how to claim 1-1? She answer you already that send to service center.

And about the receipt, i admit it's my fault that i distracted was answering your question when issuing receipt. I Can reissue to you again if you needed.

Why don't you tell the info in proper manner? tell half and don't tell half one?



one thing to add,
you had purchased onsite warranty coverage. Why don't you call Lenovo Service center to ask them go to your place to check?

Thanks for explanation, hope can enlighten others as well

FYI, I am not sure 1-1 EXCHANGE ALWAYS FROM RETAILER, I came across this statement yesterday, from MSI warranty:

1.2 Limited warranty for hardware
Replacement for a new product within seven days: If the Product incurs a breakdown within seven days after the date of you purchase, and the breakdown is not
caused by circumstances listed on Article 1.4, you are advised to bring the Product to the original store of purchase to ask for replacement for a new product, with
the complete original package and accessories attached by the invoice and warranty card.

Below is our procedure before sell a unit to customer:
1. Customer walk in requesting XXX model of product
2. unlock our storeroom and take a unit of the said product
3. Show the unit to customer and show the seal that product never been tampered before
4. Request customer to check carefully, EVENTHOU if he/she feel not necessary
5. Guide customer how to use the laptop
6. Tell the basic care needed on the laptop
7. Q&A session
8. After all done, only we will take your money and issue receipt.

Above steps are our SOP which has satisfied alot of customers thru the year

Hi bro
Thanks for the input. For MSI 1:1 Exchange policy, it's also send back to service center.
However, for some certain of cases, we feel the pain of the customer when product failed to work in few days time after the unit been bought, so most of the time we ask customer to get the unit tested and confirmed failure at service center and we place a new unit to customer directly

I'll attach a proof tomorrow once i got reply from MSI malaysia about the 1-1, that WE- TECH ARMORY is not a SIMPLY TALK COMPANY.

ok. so intead of writing essay and boring the TS (and all the other reader) to read thru all ur whatever that u claimed to be, what is the next course of action?
to tell the TS again that, "U'll checked before leaving the store, so too bad. Anything send to Lenovo." ?
or the next course of action is to spend day and night at Lowyat.net and send long replies?

I have to agree with bro storm.
For example. I worked in electronic Store. We always check the unit properly for customer and once they left the shop there is no 1-1 exchange policy, the policy expires actually when u walked out of the shop [The policy only expires with our shop and not with the brand, we still help customer to send the goods to SVC for inspection if any damage caused by the consumer came up] . When u go out from the shop, many things can happen. U can drop the thing, there can even LCI activated that we cannot even check in the shop and only SVC can check it. Thus, directing customers to the SVC is obviously a better choice as we already ask customer to check properly during the purchase. Don't just think as a customer, think what the problem the seller have to face. Just my 2 cent working in electronic shop.

Ok man , bcs this statement makes me confused for all day. Details can be referred to MSI warranty Malaysia website. Hope can hear your answer tomorrow.

Also, is it depend on SHOP POLICY whether they have the right to DECIDE 1-1 exchange? Later, SHOP will issue to BRAND if they have done 1-1 exchange?

In case, buyers bring faulty hardware laptop to SERVICE CENTER and after 7 days of purchase then they finally confirm hardware faulty, 1-1 exchange still valid?

Under this situation, buyers should wait for replacement from SERVICE CENTER or issue to SHOP for replacement?

Thanks man.

Our action?
The action has already been told to TS since yesterday ady what?

1st of all pls don't be rude. i'm not rude to u. & don't post anything in chinese becoz i don't understand it.

i came with a friend that day. & we are both females. how much we know how to check hardwares?

1. u never mention ONLY hardware failure. both me & my friend didn't hear this. thats why when we heard got 7 days 1 to 1. we just take it & come back within 7 days if any problem. i only call u yesterday because i have no experience in this. so i ask if this gap on the lid is acceptable or not in the forum. & people advise i should send back. i didn't just simply send it back to u & make a claim against u.

2. i don't understand what u mean

3. i never said your staff lied. sorry i'm still not sure this 1 to 1 is between seller & buyer or seller & manufacturer. but if i read what kytz post correctly it should be between seller & buyer. so u r seller. y ask me go to service centre.

4a) i was there long because we start up the machine & it went to setting process & you keep telling us 1st time boot up will take long time. we just stand there waiting for the setup & talk. what we check then? & after the boot up i just tests keyboard trackpad & then shutdown. then when i closed the lid saw like got a scratch on the lid & told u like got a scratch on the lid. then u keep rubbing it & then said its residue. that is when i asked u if got problem got 1 to 1 exchange or not. & u said yes 7 days. u didn't mention only hardware & tell us to check properly for other issues. u saw already i ask about the scratch then so why not u tell me then all this won't be covered for 1 to 1 & check properly? but u did say since u got warranty u can also go to Lenovo to claim against warranty. so now i ask u what is the purpose u give 1 to 1 but have to go to service centre? i don't mind if u have cctv in your shop & post it here to show how detail i was in checking the unit.

4b) i didn't keep refusing to sent to service centre. as i in my post, i ask for exchange. your staff say no stock. i ask how then. can return for refund or not. your staff say go to service centre. lenovo change procedure. why u didn't mention Lenovo change procedure when i ask you about 1 to 1? u just said if any problem u can also CHOOSE to go to service centre.

4c) if you are a responsible seller shouldn't you ask me bring the unit in to have a look first what you can do & not just deny everything & send me to service centre. where is your motto "WE ALWAYS STAND BY YOU" ??? That is misrepresentation .

Why you didn't explain your 1 to 1 policy to me clearly when i asked you? Obviously there will always be problem with goods. You are already & experience seller for a longtime. Do you like to always have arguments with your clients everyday over small issue like this. Do me & my friend look like gamers or very techy people to you. even this laptop i ask for recommendation from forum. i don't even know difference between the ssds that u were telling me. all i can understand is the price. & yes this also part of the reason why i was at your shop longer becoz i asked about ssd & u explain to me. you do business for 1 time only is it ?

ok so maybe my eyes got problem. i can't see very well inside your shop. & i didn't check the unit thoroughly inside out.

what did i complain to you even before i purchase from u? i don't recall. i listen back to all our phone conversation i didn't hear any. u want me to post to u the recordings?

i call u on 23/12 ask got Y510P stock. u said got tomorrow last day promotion. i went to your shop at 11am 24/12 but your shop not open so i call u again. u said your shop open at 12pm so i went at 12.15pm. after i left at 12.45 (i check my parking ticket still got half an hour), at 1pm, u send me sms saying u made error on receipt. u ask me to send u the correct serial number & amend the receipt myself. as i was driving i only replied u at 3.23pm. asking u different handwriting on the receipt ok or not. u said ok. then i sms u the serial number at 3.26pm

as u can see the time from above. i was at your shop for only about half an hour. your staff went to get unit from behind. then i said i want upgrade 3 years onsite. she said wait for u. whle waiting for u i ask can see the unit or not. then she open it. so its me that ask to check the unit. not u or your staff INSIST we check thoroughly. then i ask u recommended to upgrade 3years or not. then u explain to me. then i ask can boot up or not? then u show me how to put in the battery & then u just left me to figure out how to on the unit. its my friend that point out to me the on button. u just stood there. after the unit boot up it went to settings. i asked can skip all this & do it properly at home coz i didn't want to spend too much time there. u just ask me click next next next. after that i ask got recovery cd or not? u said no. then i ask if got problem need to reformat or anything how? u show the button to press to go into recovery. then i ask if want to add ssd how. & u explain to me about ssd. so u think all this take how long? i was at your shop only 30 minutes.

& don't tell me your story about your previous irresponsible dishonest buyer becoz i am NOT that irresponsible dishonest buyer. i went to your shop & paid CASH

you should have acted like this initially so i could protect myself from u

& pls tell yourself 姓赖 (whatever that is)

This post has been edited by profdra: Dec 29 2013, 12:09 PM

Why u not state this clearly when i ask about 1:1. not everybody is reseller/distributor/service cetre know all the T&C. why u want to keep it open & have issues with your client? you like to argue with them & do 1 time business & have them open thread here & complaint about u is it?

i'm just wondering ... u immediately changed the unit becoz hardware failure can claim against manufacturer? maybe this 1 can't ?

don't need to say how expensive. i buy according to my usage needs


This post has been edited by profdra: Dec 29 2013, 11:56 AM

u should tell your info in proper manner.

i ask to speak to u. she said u busy. then i told her my problem. she said no stock. i ask her how to resolve problem. can return for refund or not?

so in other words "WE DON'T STAND BY YOU". go back to service centre & solve your problem yourself?

This post has been edited by profdra: Dec 29 2013, 12:44 PM

Thread starter, can you post more clearer picture ? from what i seen , its seem like cosmetic damage that so obvious, i think you should notice on the spot with such condition of it, i wonder why you still accept the unit on the spot ? or maybe its damage by your own after you bring home ( my guess ) ? , i do agree with storm88, in some parts manufacturer fault, buyer should refer back to service center for unit inspection.

Anyway, little suggestion to storm88, even your side has no stock , you should at least ask buyer come back your store and discuss or have a real view on the unit with guide buyer hows the next step to do., its call -after sales services -even its may not your responsible to repair it instead of services center

Hi

Sorry if you feel i am rude or angry. I am trying my best to reply in proper manner as possible.

I am now using mobile to online, which is not easy to reply. Will reply properly this afternoon when have a proper device to do so

sure boh bro storm88.. u let people open an unboxed & sealed box, make inspection bfr making payment.? first i heard frm a pc shop lo. what happens if thy dont like wat thy see? dont tell me everyone tat opens the box will definitely buy it? but if u do thn hv to respect your way of conduct. but thn again all those seals can always be replaced.. making it hv the authentic feel...

anyways give change to thse buyers bro.. ladies ler.. how much thy know how to check a laptop.. unless u tell me ur staff was there to look at the laptop and thy didnt noticed the sides of the laptop and was thn inflected by the owner after leaving the shop... since u claim that your staff will guide the customer to use the laptop. i'm sure thy would hv given it a tourer inspection bfr handing it to the buyer right?

storm88 , save your time replying here, why not you contact the buyer and ask her go your store have a discussion to see how to solve it ? right ? you have store and not like those free lance seller with no base , as you had in this IT industry for so long, no matter how , at least meet back the buyer,

This post has been edited by yks8845: Dec 29 2013, 12:39 PM