ah thank you for information...   so he is a seller or buyer ?

Fyi he got it becoz FFK many people 

1st of all pls don't be rude. i'm not rude to u. & don't post anything in chinese becoz i don't understand it.

i came with a friend that day. & we are both females. how much we know how to check hardwares?

1. u never mention ONLY hardware failure. both me & my friend didn't hear this. thats why when we heard got 7 days 1 to 1. we just take it & come back within 7 days if any problem. i only call u yesterday because i have no experience in this. so i ask if this gap on the lid is acceptable or not in the forum. & people advise i should send back. i didn't just simply send it back to u & make a claim against u.

2. i don't understand what u mean

3. i never said your staff lied. sorry i'm still not sure this 1 to 1 is between seller & buyer or seller & manufacturer. but if i read what kytz post correctly it should be between seller & buyer. so u r seller. y ask me go to service centre.

4a) i was there long because we start up the machine & it went to setting process & you keep telling us 1st time boot up will take long time. we just stand there waiting for the setup & talk. what we check then? & after the boot up i just tests keyboard trackpad & then shutdown. then when i closed the lid saw like got a scratch on the lid & told u like got a scratch on the lid. then u keep rubbing it & then said its residue. that is when i asked u if got problem got 1 to 1 exchange or not. & u said yes 7 days. u didn't mention only hardware & tell us to check properly for other issues. u saw already i ask about the scratch then so why not u tell me then all this won't be covered  for 1 to 1 & check properly? but u did say since u got warranty u can also go to Lenovo to claim against warranty. so now i ask u what is the purpose u give 1 to 1 but have to go to service centre? i don't mind if u have cctv in your shop & post it here to show how detail i was in checking the unit.

4b) i didn't keep refusing to sent to service centre. as i in my post, i ask for exchange. your staff say no stock. i ask how then. can return for refund or not. your staff say go to service centre. lenovo change procedure. why u didn't mention Lenovo change procedure when i ask you about 1 to 1? u just said if any problem u can also CHOOSE to go to service centre.

4c) if you are a responsible seller shouldn't you ask me bring the unit in to have a look first what you can do & not just deny everything & send me to service centre. where is your motto "WE ALWAYS STAND BY YOU" ??? That is misrepresentation .

Why you didn't explain your 1 to 1 policy to me clearly when i asked you? Obviously there will always be problem with goods. You are already & experience seller for a longtime. Do you like to always have arguments with your clients everyday over small issue like this. Do me & my friend look like gamers or very techy people to you. even this laptop i ask for recommendation from forum. i don't even know difference between the ssds that u were telling me. all i can understand is the price. & yes this also part of the reason why i was at your shop longer becoz i asked about ssd & u explain to me. you do business for 1 time only is it ?

ok so maybe my eyes got problem. i can't see very well inside your shop. & i didn't check the unit thoroughly inside out.

what did i complain to you even before i purchase from u? i don't recall. i listen back to all our phone conversation i didn't hear any. u want me to post to u the recordings?

i call u on 23/12 ask got Y510P stock. u said got tomorrow last day promotion. i went to your shop at 11am 24/12 but your shop not open so i call u again. u said your shop open at 12pm so i went at 12.15pm. after i left at 12.45 (i check my parking ticket still got half an hour), at 1pm, u send me sms saying u made error on receipt. u ask me to send u the correct serial number & amend the receipt myself. as i was driving i only replied u at 3.23pm. asking u different handwriting on the receipt ok or not. u said ok. then i sms u the serial number at 3.26pm

as u can see the time from above. i was at your shop for only about half an hour. your staff went to get unit from behind. then i said i want upgrade 3 years onsite. she said wait for u. whle waiting for u i ask can see the unit or not. then she open it. so its me that ask to check the unit. not u or your staff INSIST we check thoroughly. then i ask u recommended to upgrade 3years  or not. then u explain to me. then i ask can boot up or not? then u show me how to put in the battery & then u just left me to figure out how to on the unit. its my friend that point out to me the on button. u just stood there. after the unit boot up it went to settings. i asked can skip all this & do it properly at home coz i didn't want to spend too much time there. u just ask me click next next next. after that i ask got recovery cd or not? u said no. then i ask if got problem need to reformat or anything how? u show the button to press to go into recovery. then i ask if want to add ssd how. & u explain to me about ssd. so u think all this take how long? i was at your shop only 30 minutes.

& don't tell me your story about your previous irresponsible dishonest buyer becoz i am NOT that irresponsible dishonest buyer. i went to your shop & paid CASH

you should have acted like this initially so i could protect myself from u

& pls tell yourself 姓赖  (whatever that is)

Errmmm That's why never buy brands with bad service especially IBM that will be Lenovo . Always buy Dell, They have a great service record until your warranty finishes and then u need to go to them. If your casing break also call them tomorrow they come change casing for you trust me. My company have 14000 PC's and my home has dell too. Last year I said to dell my Alienware Monitor sometimes flicker after 1 year ++ . 2 Days later a man came and gave me a new one. not open in the box and took back the old one. If anyone need help with hardware or advice for buying products feel send me a PM. And I have a shop too . HeHe in USJ.

hi bro.
We're sorry to had disappoint you about the wristrest matter. Not only you, but i felt other users had the said anger but honestly this is not what i wish to happen.

I had kept quiet for the matter because i thought the case had been settled by provide the jusco voucher. But infact i was wrong to lay low. Let me tell you what really happened.

We planned to give out the wrist rest in conjunction with Ducky Taiwan as a part of marketing campaign. But sadly Ducky FFKed us in the end. We didn't get what was suppose to be given by Ducky. At such situation we have no choice but to replace it with Aeon Voucher, thought at least we still give something.

Imagine, at first providing wrist rest upon purchase is a marketing campaign supported by Ducky. Maybe you' think that i cheated you guys by providing free wristrest to increase the sellout of the keyboard. But infact it's not. By FFK you guys intentionally doesn't bring us nor the brand any good at all.

The true reason behind is, Ducky wanted a bigger distributor and kicked us out, stopped ALL promised support which causing this to happen.

you may ask your reseller if I'm still the distributor of Ducky to justify my reply to you.

Anyway, i apologize for the inconvenience caused

If contract or promised made by ducky...u can/shd sue ducky laa....

So you and heavy arm not Ducky reseller anymore is it?

PLEASE DON'T BUY LENOVO NOTEBOOK
SUCK BRAND / SUCK SC / SUCK MANAGEMENT

LENOVO HINGE PROBLEM , COVER BROKEN PROBLEM

LENOVO S410P
LENOVO S510P
LENOVO Z400
LENOVO Z500
LENOVO Z510
LENOVO G480 / Z480
LENOVO G470 / B470
LENOVO S300
ETC...

IF YOU GOT THIS ISSUE , YOU CAN TRY TO CLAIM FROM SERVICES CENTER WITHIN 3 MONTH FROM PURCHASE DATE.

BUT SERVICE CENTER WILL WASTING YOUR TIME WITH MANY REASON LIKE PHYSICAL DAMAGE NOT COVER BY WARRANTY , STILL WAITING MANAGER / HQ FOR APPROVAL TO REPLACE , NEED YOUR POP , ETC.

AND EVERY TIME YOU CALL TO SERVICES CENTER , MOST OF THE TIME IS NO BODY PICKUP YOUR CALL , PLEASE TAKE NOTE THAT LENOVO SERVICES CENTER LUNCH TIME IS 12PM UNTIL 3PM.

IF YOU GET LUCKY SOMEONE ANSWER YOUR CALL , THEY WILL JUST KEEP TRANSFER YOUR CALL OR ASK YOU HOLD ON AND CHECK AND JUST LET YOU WAIT AND WAIT AND FINAL YOU CAN'T GET ANY SETTLEMENT FOR YOUR QUESTION ,

I SENT THAT NOTEBOOK TO SC FOR 3 WEEKS , AT LAST SC SAID HQ/Manager/Supervisor NOT APPROVE FOR THIS CASE ,NEED TO PAY FOR REPAIR....XXXX U SC,I JUST BOUGHT THE NOTEBOOK FOR 1 MONTH AND SC ASK ME PAY REPAIR ? XXXX U LENOVO BRAND, MANUFACTURE PROBLEM STILL NEED CONSUMER TO AFFORD IT?

IF YOU ARE ANOTHER VICTIM , YOU CAN GO TO http://ttpm.kpdnkk.gov.my/portal/index.php/my/ TO COMPLAINT OR NEVER PURCHASE LENOVO THIS SUCKXXXX PRODUCT AGAIN.....

XXXX U LENOVO AND SC LENOVO

STORM88, Stephen Wong Peng Kit, Tech Armory , Zeon PC Trading, did not honour his 1:1 7 days exchange policy.

The MAIN issue however, is his attitude which is totally unbecoming as the CEO of a multi-million business. He is unethical & has no integrity.

Maybe you are one of those who disregard anyone that malign, slander & defame you with untruths. Maybe you have no dignity, pride nor SELF RESPECT. But I do. Of coz I do.

I will continue to raise awareness towards the demeanor of STORM88, Stephen Wong Peng Kit, Tech Armory , Zeon PC Trading to provide consciousness to others when dealing with lowlife, scumbags.

You are not compelled nor obligated to read this thread if it is of no concern to you. As I will continue to "bicker".