as i said i didn't turn it inside out outside in to check. i didn't check the trimmings for gaps. i didn't turn it upside down to check the bottom. & i still haven't. i'm not that particular but when i clean it the next day becoz of finger prints, i noticed the gap becoz i was wiping it carefully. & i'm worried that gap will get bigger as we open close open close the lid over a longterm period. & maybe that gap will also be a dust collector.

& if u r accusing me of dropping the unit surely there will be dents to cause that gap.

Suggest TS and storm88 face-to-face solving TS problem, hopefully, both of you satisfy with the outcome.

that is why i would rather get notebook directly thru manufacturer like Dell .... i can easily return the unit to dell within 14days ....

i had a dell but it not meet my spec at right price now. i heard ppl say stay away from asus. so only left lenovo. & i thought with 3 years on site warranty should be good cover already.

worst case u need to contact lenovo for warranty claim.... next time try get it from All IT or Viewnet , big shop at Lowyat KL ...

Few weeks back I bought the exact same laptop in mid valley lenovo. After the next day, I realise my laptop have HDD problem as it can't load up properly. I brought the laptop back and asked for a exchange. The seller don't believe it was the HDD problem until he checked for 1 hour and finally say he have to change 1 to 1. Anyway TS please meet up with the seller and settle as fast as possible since 1 to 1 exchange isn't very long

All IT no stock. This is chrismas gift for myself

This post has been edited by profdra: Dec 29 2013, 07:11 PM

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This post has been edited by profdra: Dec 29 2013, 07:45 PM

worst come to worst, just bring this case to Tribunal Consumer, is just RM5 for filing, and maybe abit of your time.

Can do online?asking for my credit refund from salamfone due to their bankruptcy..2k++

TS, have you managed solve your problem?

update:


We never had any intention to run away to service customer, but for cosmetic claims' guideline, it was advised by Lenovo and we were just following it.

To get thing getting simplified, I've contacted TS directly and,

Since we don't have experience handling 1:1 replacement in cosmetic claims by 7 days Guarantee term, i've forwarded the case to Lenovo asking for advise and guidance.



Thank you

Hope you all can settle and it is good for every consumer to know more about warranty service also.

Hi, "cosmetic" here means anything not related to "hardware" covered by LENOVO?

Therefore, TS case become "Accidential Damage" claim?

Hi
I have the 510p too and it also has the little gap on the right, personally I don't find much issue with it but more concern on the reliability. So I opt for 3 years support and swap the hdd with ssd for better performance.
After-all lenovo build quality no longer comparable with original IBM thinkpad before but it is still value for money.

Have fun with it
Cheers




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what's right for u not necessary right for others. 2 other forumers here also not accept it.

couple of months ago i bought a powerbank from a seller here. i asked if the powerbank will be able to charge camera batteries. he asked what camera & then told me can be charged.

a week later i took the powerbank with me overseas but it couldn't charge the camera.

i came back 2 weeks later & told him the camera didn't charge. he said should be able to. i said it didn't. then he said he will check & get back to me.

less than an hour later he whatsapp me & apologised. he said he made mistake & actually cannot charge camera. he said he willing to take back the powerbank.

since i had other uses for it, i decided to keep it.

this is what we call a responsible, honest, ethical & credible seller.


i can't say the same for u storm88.

upon receiving my complaint, u did not make any attempt to view the unit personally. making people question whether if it was caused by accidental damage.

u have also distorted the facts but i do not wish to dwell in it. i'm not here for character assasination.

so now, i state my purpose here again in no unclear terms that i want to invoke a 1:1 exchange policy with you the seller. as i understand it a 7 days 1:1 exchange policy is given by some sellers so that buyers are not inconvenienced by applying warranties from manufacturers. however, many sellers do not have this 7 days 1:1 exchange policy for fear of the risks involved.

u, storm88, have explicitly stated that u subscribe to a 1:1 exchange policy. however, u did not state in clear terms what your 1:1 exchange policy covers.

me : if anything can i return this? do u have 1:1 exchange?
storm88 : yes, 7 days. but u have warranty. u can also go to service centre.

i am telling u now, i want to invoke the 1:1 exchange policy on you not lenovo. u have not stated in clear terms your exchange policy WHEN i bought the item. & i don't want to know what is your policy AFTER i bought it.

u informed me that u have referred the case to lenovo. i am telling u now that is between you & lenovo. between me & you i want to invoke the 1:1 exchange policy with you.

as at this evening your response is, case has been referred to lenovo, timeframe for response UNKNOWN. i do not wish to wait for their response as i am being inconvenienced by not having a machine to use because i do not wish to accidentally cause any scratches on it giving you the excuse to reject the unit later.

to all other forumers who are following this thread, i wish to inform you that this unit has yet to be registered for warranty upon the advise of storm88 for reasons best known to him. i also have an upgrade to 3 years on site warranty.

This post has been edited by profdra: Dec 30 2013, 09:59 PM

storm88 has been informed & is aware of this latest update.

don't take forever to reply.

Hahaha all the best for your claim...

thanks. u can leave us alone now to deal with it