Gonna get one soon. Hope so.

So has anyone successfully got a refund for thr HTC one? just wondering
off course the 1 to 2 weeks old HTC one users.

Just an update for you guys. I bought from DiGi, filed tribunal on 23/09/2013, today their supervisor from the HTC helpline called me at 7.02pm and asked that I send my unit to Kelana Centre Point, which is SiS Distribution's office to get my phone fixed - which I will do so tomorrow morning.

My hearing's on 10th of October 2013, and if they do not fix it by then I will proceed with my tribunal claim, and I will claim for my money back as this is the 2nd time I am sending to HTC for "repair".

The HTC hotline supervisor asked me to send to SiS service center instead of Brightstar's Berjaya Times Square service center, which leads me to believe SiS's Kelana Jaya got a better service center?

Seriously, has anybody gotten their camera problem fixed by the SC? Or we all just banging balls here.

My initial plan was to wait their 4.3 update and see if the problem was solved or not since i have no extra phone when i send it to repair.

Let's wait

Still waiting for 4.3 update. News in BlinkFeed said that it's already rolled out to international version of HO. I just checked just now. Seems like it haven't arrived in Malaysia yet. Maybe I'll check again tomorrow morning.

@Jason who do you file the case against? HTC Malaysia, SiS, Brightstar... Or???

checked in dark room , works perfectly ... saw some comment about the heat and camera issue .. scary

The party you purchased from, in my case, DiGi.

So don't expect any customer service until you want to bring them to tribunal court. When I called HTC hotline first time the female dog on the phone sounded bored and unhelpful. Her attitude basically was telling you "too bad, not my problem".

The supervisor who called me today was more genuine and interested in helping me. At the very least more sincere.

turn on camera, leave it face down on bed/table for a while (it will auto sleep, wake it again). after 2 to 3 cycles of camera sleeping, then you test if the purple tint is there or not.

Geng...if i want to sell my black htc one celcom set how much can i get?...

some malaysian CS officer ... dont give a shit about our problems...

they go to work just to get paid... not to help people solve problem

how old is ur phone?

I think it's better to do case against SiS or HTC malaysia directly no?
Can a foreigner do tribunal?

bought July end.

Tribunal law is that you file claim against the party you purchased from. You can file claim against anybody you like, I don't care.

I don't know about foreigner & tribunal.

This post has been edited by Jason: Sep 26 2013, 09:54 PM

According to Taiwan news, htc one release anroid 4.3 already, but it bring them worse purple Toni camera issue.... And forum suggest don't update android to 4.3

Source:
http://android.265g.com/yjzx/18286.html

Read from Taiwan forum, android 4.3 create more camera issue....

Source
http://android.265g.com/yjzx/18286.html

Bad news thou......i doubt i can request for refund since my phone is more then 3 month already

sad, if the update could not fix the camera issued i also not sure how ad. Haiz..

Do you think we could group up together and request for a perfect unit or refund ? since after repair it will gone worst or remain the same issue.
dont care if it was 14days or not ? :hmmm:

HTC going to be badly hurt by this incident, i m disappointed with how the way they handle this problem.

I agree, we must stick together to claim our right as consumer, i want a 100% effective product, not a lab rat maybe we should all meet in their service center to voice our displeasure