Hi , seems like htc's resellers don't provide proper post-sale service here. how u going to file the tribunal anyway ? my experience with the htc customer care and the service is horrible . i used to be a fan of htc , but now the quality of service discourages me to continue with htc .
My phone was with them for at least 4 weeks , this morning received a call from them , they said that my htc sensation is done with the repair , camera bla bla was fixed . then i said , go home u r drunk ! i send my htc one to u !

My bad experience with the htc service so far
conclusion , from the beginning (courier picking ) until now (claimed that my phone is doen with the repair , prepare to send back )
- even my phone is come back with perfect condition (which i shouldn't expect so =.= ) , i won't change my rate regarding service quality , attitude and behaviour of htc .
1. on 12/8/13 , called the customer care to assign courier to come and collect my phone , according to them , the courier is able to come to my doorstep to collect my phone. they claimed that 2 days later , the courier should come.
2. after a long wait , on 19/8/13 , the courier contacted me and he said he won't be able to come to my place , he asked me to go to the town and meet him up ! (my place is merely around 15 min from the town ! ). Fine , i told him to be punctual and come at 12pm , he said he is at home and only able to come out at 1pm ! I told him to be punctual because i got work to do , i need to go back to office on time and he was late for 30 min !
3. i was expecting some formal procedure and paperwork should be done upon collection(to prove the phone is collected by courier and my phone was functioning ). The courier only prepare 1 plastic bag to carry my phone. according to the courier , there is no such procedure to guarantee the safety of my phone .
4. according to the courier , my phone should be send to kl after 2 days , and according to the customer care line A , my phone has reached the service centre at thursday , and they started to accessing my phone.
5. On 29/8/13 , i called the customer care line , according to customer care line B , my phone just arrived yesterday and now waiting for assessment . then i said wth ? my phone just arrived yesterday ? it should be arrived last thursday ! the customer care line only able to quote the " according to the system data , your phone really arrived yesterday . "
6. on 2/9/13 , according to the htc customer care line C (another guy ), he said the repairing work is done , should be able to finish next week . When i asked what is the diagnosis made by the technician , he said no data or feedback sent from the service center.
7. On 9/9/13 , i called the htc customer care line again , the customer care line B back in action , she said according to the system , my phone still under assessment . Then i was very pissed off and asked , what kind of service is this ? using time machine to change my phone from under repair to under assessment ?
Me : is that really difficult to get the info from the service center ?
Care Line : We only take the feedback from the customer and the feedback will be sent to customer service center via my supervisor . There is no phone number for the service center at the berjaya time sq and kelana jaya. We communicate with them using email ?
Me : oh , such a great system , so basically service center and customer care line are 2 different body which work in isolated manner ?
Customer care : yes
Me : so basically whatever bullsh!t done by the service center , u all have to get scolded all the time
Customer Care : Yes
Me : fine . i got nothing to say .
8. after the long wait , finally got the call from htc ,
customer care : Hi mr ng , We are here to tell you your htc sensation is done with the repair
me : what the fxxk ? go home you are drunk ! i sent my htc one to repair , how come become htc sensation ?
Customer care : we will check again
After that , i called the customer careline again . My device is htc one. I complaint about the lousy service from the beginning and from the core. I warned them that i will ledge a police report if my phone bumper case (i sent the phone with case attached due to safety ) or the phone turns out to be htc sensation . the customer said i can do whatever i want .
the attitude really horrible , they made so much joke for the service , how i supposed to not to worry about my phone !
Conclusion : customer service is really horrible .. piece of sh1t .

If my phone come back in perfect condition , i will sell my phone and seek for alternative .. flagship ? i think is flagshit .. if my phone come back with same problem persists or with another problem arises, i will consider that .

Of course htc will say it's software , coz they want to sooth the customer . if they admit the problem is due to hardware , htc's reputation will be spoilt .. coz some of them are forced to send back their phone to service center .. in Malaysia , the service system is so horrible ... i think i should sell off my phone once it's back ... my repaired unit is going to come back tmr ... prepare for the worst ...

But this doesn't cure the defect of the phone ... i think there is a defect in the structure of phone .. the improper heat conduction damaged the sensor when the phone is running too hot . i don't think this problem is associated with the software because i noticed that before the update , when i take the night shot , i started to notice the grid formation in the picture and this grid became more and more prominent with the purple tint ..
before update

This post has been edited by yusiongng: Sep 25 2013, 01:40 AM


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finally got my phone back , no purple tint so far ... they changed the camera and the battery cover .. i think something wrong with the battery cover and also the design ... these makes the heat was improperly dispersed and damage the sensor

checked in dark room , works perfectly ... saw some comment about the heat and camera issue .. scary

I sent my unit for repair .. when my device is back, the camera works perfectly so far . as for the cosmetic damage , i didn't notice any damage done on my phone. but i can't guarantee that ur unit will remain same as mine.

For the full body protection , u may try the Casemate tough case for around rm100 . If money is not an object , u can buy the otterbox case . Both u can get it from lelong

My bad experience with the htc service so far
Conclusion , from the beginning (courier picking ) until now (claimed that my phone is doen with the repair , prepare to send back )- even my phone is come back with perfect condition (which i shouldn't expect so =.= ) , i won't change my rate regarding service quality , attitude and behaviour of htc .
1. on 12/8/13 , called the customer care to assign courier to come and collect my phone , according to them , the courier is able to come to my doorstep to collect my phone. they claimed that 2 days later , the courier should come.

2. after a long wait , on 19/8/13 , the courier contacted me and he said he won't be able to come to my place , he asked me to go to the town and meet him up ! (my place is merely around 15 min from the town ! ). Fine , i told him to be punctual and come at 12pm , he said he is at home and only able to come out at 1pm ! I told him to be punctual because i got work to do , i need to go back to office on time and he was late for 30 min !

3. i was expecting some formal procedure and paperwork should be done upon collection(to prove the phone is collected by courier and my phone was functioning ). The courier only prepare 1 plastic bag to carry my phone. according to the courier , there is no such procedure or paperwork from htc to guarantee the safety of my phone . This is scary !

4. according to the courier , my phone should be send to kl after 2 days , and according to the customer care line A , my phone has reached the service centre at thursday , and they started to accessing my phone.

5. On 29/8/13 , i called the customer care line , according to customer care line B , my phone just arrived yesterday and now waiting for assessment . then i said wth ? my phone just arrived yesterday ? it should be arrived last thursday ! the customer care line only able to quote the " according to the system data , your phone really arrived yesterday . "

6. on 2/9/13 , according to the htc customer care line C (another guy ), he said the repairing work is done , should be able to finish next week . When i asked what is the diagnosis made by the technician , he said no data or feedback sent from the service center.

7. On 9/9/13 , i called the htc customer care line again , the customer care line B back in action , she said according to the system , my phone still under assessment . Then i was very pissed off and asked , what kind of service is this ? using time machine to change my phone from under repair to under assessment ? Me : is that really difficult to get the info from the service center ? Care Line : We only take the feedback from the customer and the feedback will be sent to customer service center via my supervisor . There is no phone number for the service center at the berjaya time sq and kelana jaya. We communicate with them using email ? Me : oh , such a great system , so basically service center and customer care line are 2 different body which work in isolated manner ? Customer care : yes Me : so basically whatever bullsh!t done by the service center , u all have to get scolded all the time Customer Care : Yes Me : fine . i got nothing to say .

8. after the long wait , finally got the call from htc , customer care : Hi mr ng , We are here to tell you your htc sensation is done with the repair me : what the fxxk ? go home you are drunk ! i sent my htc one to repair , how come become htc sensation ? Customer care : we will check again After that , i called the customer careline again . My device is htc one. I complaint about the lousy service from the beginning and from the core. I warned them that i will ledge a police report if my phone bumper case (i sent the phone with case attached due to safety ) or the phone turns out to be htc sensation . the customer said i can do whatever i want . the attitude really horrible , they made so much joke for the service , how i supposed to not to worry about my phone !

Conclusion : HTC makes good phone , but the customer service assigned by HTC (mine one is SIS Malaysia distributor ) is really horrible .. piece of shit !! it takes me around 6 weeks to survive without my phone. My phone went through some magical process (time travel and magic )
Advice : Customer service quality should be considered when u purchasing phone. Sub-standard after sales service can turn u upside down . be careful .

My phone came back with acceptable condition ... but once the temperature shoot up to 40-43c , the purple tint issue reappear again, even the phone is just repaired , after 6 weeks stay in KL. I bet there is a design defect in the camera and also the phone structure. the heat badly affected the camera performance. think twice when buying htc product. i plan to let my htc one retire next year, if budget is allowing me to do so. Samsung scored 100% with difficulty of 4 but htc one scored 50% with difficulty of 10 .. what is ur opinion ?

spg produces crappy stuff ... especially the case .

htc took 5 weeks to get my phone done ..

FYI , i performed full checking at the shop . include the camera .

Seriously i think there is a design defect. the heat shouldnt directed to the camera , no matter whether it's purposely or not. coz this problem doesnt exist in other phone. some phones generate more heat , but nothing happened on the camera.