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{Official HTC One And The Only One Thread V8}, HTC Zoe/Blink Feed/Boom Sound/Sense 5
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korbin
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Sep 23 2013, 10:09 AM
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i received my ONE from SIS after 3 weeks with them....they explained they changed the camera module, but now the purple thingy back again wtf !!!!!! i believe this is more on hardware side as my friend unit is perfect until now
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korbin
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Sep 24 2013, 07:51 PM
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QUOTE(yusiongng @ Sep 24 2013, 07:46 PM) Of course htc will say it's software , coz they want to sooth the customer . if they admit the problem is due to hardware , htc's reputation will be spoilt .. coz some of them are forced to send back their phone to service center .. in Malaysia , the service system is so horrible ... i think i should sell off my phone once it's back ... my repaired unit is going to come back tmr ... prepare for the worst ... i can confirm its hardware problem. after repaired it is all ok, but last weekend i try run some benchmark & graphic intensive games, that cooks up the phone temperature to around 48 Celsius. by tmr i took some shot woohoo the purple tint is back, i guess the heat burn the camera sensor??
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korbin
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Sep 24 2013, 11:24 PM
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if red colour not purple tint issue than it confirm my assumption it is hardware problem
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korbin
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Sep 24 2013, 11:26 PM
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QUOTE(sunny93 @ Sep 24 2013, 11:18 PM) I did a benchmark on the first day i bought the phone...  i purposely run those benchmark continuously until it really heat up my phone, i want to test the theory from internet heat will burn/affect the camera
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korbin
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Sep 26 2013, 10:34 PM
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HTC going to be badly hurt by this incident, i m disappointed with how the way they handle this problem.
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korbin
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Sep 26 2013, 10:36 PM
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QUOTE(devil94 @ Sep 26 2013, 10:31 PM) Do you think we could group up together and request for a perfect unit or refund ? since after repair it will gone worst or remain the same issue. dont care if it was 14days or not ? :hmmm: I agree, we must stick together to claim our right as consumer, i want a 100% effective product, not a lab rat  maybe we should all meet in their service center to voice our displeasure
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korbin
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Sep 30 2013, 08:05 PM
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hi peeps, i just did a experiment, i put my one into freezer for 2 minutes, then when i took out the phone for few shot , there is totally no purple tint, NO NO NO, took few pics and recording, but when the phone return to room temperature/ hot, whoohoo. purple tint is back!!!
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korbin
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Sep 30 2013, 08:07 PM
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so my conclusion is that temperature really affect the camera sensor, design defect
This post has been edited by korbin: Sep 30 2013, 08:07 PM
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korbin
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Sep 30 2013, 08:40 PM
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QUOTE(manypplwan @ Sep 30 2013, 08:09 PM) So the purple tint is heat issue right? Thanks for making the experiment. I was about to make it too but right now I'm in college, and fridge is not provided in my hostel. But then, I'll still return my HO to SenQ when I go back next week. I hope the repair won't take too long. ya that is my findings, i hope few people here can try for it
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korbin
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Oct 6 2013, 09:03 AM
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QUOTE(bennedict82 @ Oct 6 2013, 08:12 AM) For those who has replace with good camera module, can you tell me if you have perform stress test Five to ten minutes on your camera? That is common, because sometimes we will take video up to ten mins in the dark. I wondering if problem will come back, then no point to replace the camera module. yes i did the stess test after around 2 weeks i received my from SIS. now its all purple again  . i will send my phone to SIS on next Monday to get it fix
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korbin
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Oct 10 2013, 03:55 PM
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QUOTE(Jason @ Oct 10 2013, 03:24 PM) hi bro, may i know did SIS replace the battery cover as well? i mean the whole back aluminum frame? because they did replaced mine , i asked eh, i tot replace camera module only , why u replace the aluminium frame as well?? guess i need to pay them another visit for the new camera part
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korbin
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Oct 10 2013, 04:13 PM
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QUOTE(Xirality @ Oct 10 2013, 04:05 PM) i mean the entire back aluminium slate  minus the 2 small piece speaker cover This post has been edited by korbin: Oct 10 2013, 04:14 PM
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korbin
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Oct 10 2013, 06:43 PM
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i confirmed they indeed changed the new housing for me, the cs mentioned it's s.o.p when replace the camera module will change to new hosing as well, before sent in my phone was slightly dent at the back and the beat logo faded, it was also highlight on the service report camera module and battery cover replaced
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korbin
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Oct 16 2013, 06:39 PM
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i just sent my my unit to second replacement camera module this morning at kelana jaya, hopefully can get it solve this time
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korbin
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Oct 16 2013, 08:19 PM
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QUOTE(KVLWL @ Oct 16 2013, 07:58 PM) it may take 2 to 3 weeks.... I send mine 2nd repair on 25 sep and till today call in, they still cannot answer when it can be fixed.... u mean no spare part? like that TH lo
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korbin
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Oct 16 2013, 08:46 PM
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i've supported htc since DOPOD days until ONE, i bought note 3 last week to replace my ONE ehile it get repair, sorry to say but this will be LAST HTC. I m totally dissapointed with how SIS handle it
This post has been edited by korbin: Oct 16 2013, 08:47 PM
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