3rd level is final! If u cant solve the probs at this level then wheter u or ur co. is going down
usually they handle really big problem that engineer cant solve
3rd level support is well known among hardware/software manufacturer
at this level u r the expert!

Most of them are experts in different ways, either through research or worked for many years. But i have encountered 1 whom asked how to do a simple task, judging from the time spent with that person ( a 3rd lvl), not really the expert i was expecting:lol:

This post has been edited by AMDs-PoOp: May 20 2006, 11:19 PM

Job title: Solution Analyst
Level : Junior Exec
Duration : 2 years
Company: Outsource IT Company
Location: Labuan
Job description: PC and server support, user request, network support, handle project, PABX support
Schedule: 5 days weekly (also on-call basis)
Tenure: Permanent.
Basic salary: Above RM2300++
Allowance: 10% east m'sia, meal, mileage, travel
Benefit : 15 days annual leave, yearly performance bonus and increment, medical, dental and insurance covered and lots more

i was once offer a job in nokia as a technical support.. they offered 2.5k plus allowance and all <-- i didnt ask in detail cause i wanted a job i could learn.. not a routine job. if u get what i mean.. cheers.

at labuan get 2300++, not bad, the benefit oso good ler, better than me

.



can i know why ask for these???
Nokia team so good ah?
I am just gone for a interview for helpdesk for Nokia in IBM
but i think i cant to get the job,
they promise to call me yesterday,
but they didn't ... i think the job was gone

can i know why u ask for these?
is it that good?
if , i am really feel sad lar,
unable to get the job ,
cause of not performance well during the interview session

i got whut u mean...
it's very important to younger generation to have this value added in working environment...
as in technical field i beleive u can gain more knowledge everyday

i'm a IT faculty majoring in software engeneering. can i take up this job? looking for salary around RM2500+-

depends on what helpdesk support u'd like and have more knowledge in

normally helpdesk is how much salary ah?

hmm....just wondering if those 1st level kept on escalate the ticket to 2nd level...then how the 1st level going to learn??

As cockerish said, look for Atos Origin in TPM.
I have 2 friends work there who just got sent to HK last month for training and maintain server stuff or sth...details not sure . They are freshgrads like me and the salary package is way attractive than mine.

i always wanted to know the answer to that question as well. Or is the only way is you need to be proactive and try to ask questions from those level 2 people?

then i am a 2nd level helpdesk lo ? I use pcanywhere and vnc to solve end user problem thousand times everyday

This post has been edited by imisu29: May 22 2006, 09:31 PM

Not really... depends on ur job description and pressure level u have... as for me I will keep it clean, trying to close the trouble tickets by myself... usually we only need 2nd level if there's something on hardware issue, which u cant solve via the phone / online
It's in my job description


2nd level usually go on-site

-edit-
to threadstarter: ini

could you please change the title coz we're not only talking bout salary here.. as one of similar thread exist outthere...
thanks

This post has been edited by soulmate: May 22 2006, 11:32 PM

some one can share what's the opinion for helpdesk career ah?

hi

I just register at IBM site. Im trying to is thre any IT helpdesk job still vacancy still on....

jane98209, hw is ur ibm interview?

so u r in ibm now? whicj team u join n wht position is it?

This post has been edited by ini: May 24 2006, 02:37 PM

can i know why ask for these???
Nokia team so good ah?
I am just gone for a interview for helpdesk for Nokia in IBM
but i think i cant to get the job,
they promise to call me yesterday,
but they didn't ... i think the job was gone

can i know why u ask for these?
is it that good?
if , i am really feel sad lar,
unable to get the job ,
cause of not performance well during the interview session

did anyone of you in this industry provide so called support without having a single access to the Internet???
i mean u cant access website to gain more information on problem that u are trying to solve...

and found myself with this situation before and i found it's tough when u are only depending on ur experience and good memory of course