is that any career advancement for IT helpdesk?

Anyone work as Network engineer or any network related field? i'm looking for carreer advancement in this field. Current job is IT helpdesk Specialist in EPS. Do u think taking this position as a MCSE holder is a waste? I have very much interested in Networking, hopefully some seniors here can offer me an opportunity.

just gone for IBM interview IT helpdesk....
i hope to get the job

...
Additional benefits: annual/medical leaves, OT rates, 2 months contractual bonus, yearly performance bonus.

We have previously communicated through email/phone regarding a walk-in
interview for our client Dell for the position of Technical Support
Specialist (based in Penang). Kindly take note of the following details:

Date:                            20 May 2006, Saturday
Time:                            10am to 2pm
Venue:                          Ground Floor Function Rooms 1 to 4
                              Renaissance Hotel Kuala Lumpur Convention
Centre
                              Corner of Jalan Sultan Ismail and Jalan
Ampang
                              50450 Kuala Lumpur
Things to bring:              Pen, updated resume,
                                  Original and photocopy of certificates
and testimonials
Contact Person:            Melissa (tel: 02-9688 4264)

There will be a multiple choice questions test to test your technical
knowledge. In order to prepare yourself for the written test, please read
through some technical materials of the following topics:
*        Windows operating system minimum technical requirements for 2000
Professional, XP Home and XP Professional
*        Common PC hardware troubleshooting issues such as 5 common causes
of no display, no sound, system not able to power up, etc
*        Common software problems such as invalid system disk, NTLDR file
missing, OS not able to boot up, system auto shutdown or restart, etc
*        Network problems such as no network connection, Page cannot be
displayed in the web browser, etc

After the written test, there will be a face-to-face interview. For this
interview, Dell will be testing on the fluency of your spoken English
communication. Please do not use words like 'la', 'lor', 'leh' or even 'hmm'
when you are answering the interviewers. Be prepared to answer questions on
why you are leaving your current job, when will you be available to start on
this new job, are you willing to work shift, what is your expected salary.
The salary offer for this Technical Support Specialist position is up to RM
2,500 while the maximum salary for Enterprise Support Specialist is RM 3,500
depending on each individual's technical expertise. During this interview,
Dell may also give you scenario-based questions to see how you handle
customers and diagnose computer problems over the phone.  This may require
some customer service skills on your side.

Do drop us an email to update on your status after the written test.  This
is so that we can take note of your attendance and also to keep track of
your status for the walk-in interview.

If you are successfully hired, you will be given a one-time re-location fee
for re-locating to work in Penang.  The re-location fee is one month of the
new salary plus transportation cost to Penang.

Meanwhile good luck for your preparation and see you at Renaissance Hotel!


Best Regards

EPS Computer Systems Pte Ltd

is that any career advancement for IT helpdesk?

if i got mcse, i straight become system administrator
anyone working as helpdesk for Nokia in IBM?

IT specialist, name only..actually spm graduate also can do.

The helpdesk industry is not as simple as people look at it... it's not just another call center job...

1st level is nothing la
u just assign tickets follow your process. this is what helpdesk people do.

unless you are in 2nd level /3rd leve/ deep level support, helpdesk is nothing if u want to have a future in IT.

every helpdesk advertisement u see will have this , solve request and bla bla bla via fax/email/phone calls. you will know already what kind of job is this.

they wont give you access to machine just like that. helpdesk is where u gain contacts to widen your job landing chances when you start seeking for another job...
btw if u want real good paying heldesk jobs, try looking up Atos Origin or shell it.

atos i believe is hiring massively now for thier new project and they are offering rm 2.8 - rm3.2 basic and 400 bucks allowance to work Uk Timing. which is 3pm to 2am if im not mistaken.
dont ask me for details or who to contact as i dont know. go search jobstreet or something. my friend got an interview and succeded already. his getting aorund 2.9k with 1 year experience in standard chartered it365 helpdesk.

actually helpdesk is doing what?Isnt it help consumer to solve the problem?

It depends,
1st level = Treat the phone as your extra limb  , troubleshoot via phone on basic problems. If cannot solve then escalate to 2nd level or other respective teams.

2nd = Check for ticketing flooding by 1st level  ,More hands on, support onsite or via remote control.

3rd level = specialist in solutioning <--not too sure