wut damn lucky... it's industry rate for Bach. holder
i will only recommend one with experience in call-center/helpdesk industry
else i wont bother

What kind of software is using for the helpdesk? Any example helpdesk system ?

remedy, openview, n few more, cannt remember

anyone know what is the job scope and career path to work as customer Support Exec in AO ?

I'm a helpdesk in Fujitsu... we based in Fujitsu, Cyberjaya. All our tag displayed "Fujitsu"...but......it doesn't means that we are supporting Fujitsu's products... We are supporting McDonald's POS system... ... both Malaysia and Singapore... which means all the store's manager will call our helpline if they are facing problems with their counters and sales....network issues...computer hardware and software... but not the ice-cream machine la... with 1st level support including solving some software problems through PC-Anywhere...

Besides of that we are supporting server batch jobs and incidents problems request for 1 insurance company for 7 countries where Malaysia not in the list...
And..........salary onli got 1900+200 shift allowance... anyway it is a 4 days work 3 days off format with 9 hours working time....

Sounds good??......... listen to this......imagine... there are only 2-3 fellas in 1 shift supporting.....DIE ah i tell u!!!!

i'm going for an interview tmw in cyberjaya as customer service officer. any words of wisdom??

One of my fren work in ATOS... quite well paid.... but colleagues not good... they don teach u anything... havin some attitutes problems... and seems like they have some management problems... but i don know whether is my fren's problem or realli the company problem...

The BEST in Cyberjaya is DHL i think.... they juz extend their office to a new building... PM was there oso tat day on the opening ceremony...

Anyway... Good Luck!!!

Dear Sinoffire
how is ur intereview ?

erm...actually hor...i'm not there for the IT helpdesk int'w. ( dun tarok me, listen 1st ). initially i thot i was there bcos of the IT helpdesk post, so fine. i fill in those forms etc etc.

den wen interviewer came in, she told me that i'm here as a customer service officer/exec. huh? myself oso blur liaw. den the interviewer further explain that ATOS origin got a client is a company that issued card ( kinda like our Shell card, to be used in petrol station onli.) to corporate public. it's called 'Flik Card' ( spelling?)..she further added that bcos of my experience in card business, so i might b familiar with this field. (uh, ok.)

den she told me to wait for 2nd int'w call lor. whereby i'm gonna talk to their GM from s'pore to talk about $$$ & other stuff about $$. soli if i hijacked tis thread.

Hi guys,

I actually went for the interview at IBM cyberjaya last week, I interviewed for technical helpdesk position,i believe to support IBM client from Netherland called ASML or something, I was given an apptitude test and the same day they called me, saying that the manager want to offer the position to me, but i said to the recruitment agent (Manpower) that i want some time think about it as i need to sort something out..but she insisted that i gave the answer on the spot, I ended up rejecting the offer...

the thing is, i'm a certified HP system engineer, i need to clarify with HP whether i could work for IBM ,as i actually signed an agreement with HP that being a certified HP system engineer i could not work for their rival without their consent...

if only she give me some time and space to enquire about this matter to HP, i might have accepted the position already...too bad

i was with fujitsu helpdesk in 2000 when they are still in damansara, but only worked for 8 months. that time we are working 5 days, rest 2 days only. sometimes only 1 person in a shift. you consider more lucky now. anyway, did they changed their working hour now? it was 7am-3:30pm (morning shift) and 3:30pm-12pm (evening shift)

openview is for HP rite...
and I can tell you it sucks... a lot!
---
Does anyone here come from DELL?
i think DELL helpdesk is good
mind to share something here?

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This post has been edited by swlong: Jun 27 2006, 10:12 PM

Any webite can provide the type and the software name of the help desk system? thanks for helping.

This post has been edited by Lowyat: Jun 11 2006, 07:04 PM

For interviewer asking to confirm on spot i would suggest u to think about it, i was conned by this type of interviewer. Actually if they really interested to hire u, they shouldnt be pushing you. My case is i noticed that i was underpaid, and the worst thing is the first letter i signed wasnt just an offer letter, is an agreement and it state once signed u considered a permanent staff and any engagement in a year you would need to compensate the company 1 month salary.
I never had a chance to discuss about salary during the interview. In the offer letter they never mention about allowance and other eligible benefit, so i thought that would be in the employment letter, but too bad the employment letter state, salary (allowance included).

One more thing i would like to find out, if we work shift we should get allowance seperately rite!? is this part of the labour law? i did not get any allowance for that, because they put salary (allowance included).

normally it will separate out the item in your payslip.
basic salary RMxxx
shift allowance RMxxx

This post has been edited by limweekoon: Jun 12 2006, 08:21 AM

does anyone go to the Dell walk in interview last Saturday?

Just got a call from Manpower, asking me interested work in IBM HelpDesk Technical Support in Cyberjaya.

Is it good to work there? They ask me what is your basic salary. As I don't know the market salary for helpdesk i just said from RM2000-RM2300. Is it alright?

I haven't accept the offer yet, as I said I have transportation problem to go there. But they said got transportation allowance of RM300. Ehhhh let me think about it.

If they pay u around 1.8k n above(providing u r degree holder)...u should go for it.

Man Power ? which branch of Man poweR?