hi, everybody out there, since the IT opportunity in M'sia nowaday is "helpdesk" which is outsource by the MNC or local company to third party human resource to take care, y dun v (work as helpdesk) share our experience/opinion/info here to form a shared center to provide better/thorough information regards this industry.

just respond as below:

job title: technical consultant
agent: E?er?o
work to: HP
location: d'sara height
project team/support team: HRS
job description: L2 support for asia pacific region, windows based server, 24*7, ......... etc
language support: english, minor in mandarin
schedule: 12 hr shift, 4 days work, 3 days rest, then 3 days work, 4 days rest
tenure: permanent
basic salary: RM 2200 - RM 2500
allowance: shift-RM200, transport-NIL, meal-NIL
years spent with this job: 2nd year
other benefit: no OT, work on public holiday get RM 175, medical, ........ etc

This post has been edited by ini: May 23 2006, 12:38 PM

the medium of communication is in english?

ini, only IT helpdesk ah? other types of helpdesk leh?
i got few details on helpdesk position actually but not really IT

yes, english

no problem, u may post it up

ah but it's not really an insider's view, more like wat those interviewers tell me la...so still no problem?

got any more IT helpdesk jobs i can look up or try.currentyl looking ofr a it helpdesk job

I'm working as technical helpdesk,which is a call center jobs.Help customers to solve IT problems.

Hmm...maybe this a chance to get to know fellow IT people of the same industry...

*Job title:Helpdesk specialist
*Company: IBM
*Location: Cyberjaya
*Project team/support team: IBM internal helpdesk, some other project teams as well...
*Job description: L1 support for ASEAN region
*Language support: Mainly English, alternate languages are Thai/Indo/Philipino/Japanese, depending on project supported...
schedule: 5 days week, alternate weekends...no crazy shifts for ASEAN region supp, some projects might require 24x7 supp...
*Tenure: contract
*Basic salary: RM 1800- RM 2500
*Allowance: shift-NIL--> unless 24x7 supp required, transport-300, meal-NIL
*Additional benefits: 14 days medical leaves, 14 days annual leaves, medical claims...not much, but considered good as it is a contract position...oh, and they normally have a 1 month contractual annual bonus as well, yearly increment depending on performance...

*Job title:L1 support
*Company: Shell IT
*Location: Cyberjaya
*Project team/support team: Internal helpdesk consists of multiple teams, including standard helpdesk, password team, etc etc...
*Job description: L1-L3 global support
*Language support: Mainly English, depending on region supported
*Schedule: 12 hr shift, 4 days work, 3 days rest, then 3 days work, 4 days rest...but might have changed
*Tenure: contract, might have chances to get converted to permanent staff though
*Basic salary: RM 125- more than RM 300 per day, depending on level supported
*Allowance: shift-450, transport-NIL, meal-NIL
*Additional benefits: NOTHING, u only get cash from this, no leaves, no medicals, no nothing...increment of salary is seldom heard among contractors

*Job title:Technical support
*Company: Dell
*Location: Penang
*Project team/support team: ANZ Client support
*Job description: Home based/small business customer support
*Language support: English
*Schedule: 5 days week, alternate weekend/sunday support, 24x7 support required according to schedule
*Tenure: Permanent
*Basic salary: Above RM2200
*Allowance: shift-depending on shift, counts by day, transport-NIL, meal-canteen allowance available, but will last u maximum 2 weeks normally...
*Additional benefits: annual/medical leaves, vehicle interest subsidiary, OT rates, yearly/performance based bonuses, etc....

hhmm... looks like nobody hav interest on this thread..... common.... let shared together!! no forumer work as helpdesk?? or worry the post will "jeopadise" u guy job??

common....

helpdesk analyst
IT administrator
security analyst
technical support
technical specialist
network engineer
network specialist
technical consultant
operation support
global service delivery analyst/specialist
.
.
.
.
.

ibm
hp
shell it
bmw
f secure
csa
bat
.
.
.
.
.
kellyit
adecco
manpower
emerio
xcellink
eps
.
.
.
.

nobody reply......

let's share our experience as IT Helpdesk
i manage to work as IT helpdesk few year back, mainly provide 1st level support via phone/online
but since i'm located in my customer office (consider as my working site), most cust. prefer me to provide 2nd level
which mean, they just call "Hey I got problem" and I have to face them and fix the problem on-site... tired lor..

got few but many of them really stup*d bout computers

Me: Hello, sir How may I help you today
Cust: My PC got problem, it cannot start
Me: May I know what Operating System are u using sir
Cust: I'm using PC lah

really fedup but sometimes, I hold down 'mute' button and LMAO

share ur's too

forgot to mention u there got better salary than me
I'm only getting RM1800 basic + RM300 transportation allowance + RM350 phone allowance (woot...)
basic working hour: 8 hours/5 day a week, No OT (usually work more than 9 hours per day la... since cust. really likes me and need me to do all the thing for them) sadly cant claim OT lor...
just regard them as a helping hand from welfare boy

me...intel...system support analyst

more info then please...
it is interesting to share our experience handling this kind of job

yes, v unite together .......

hhmm.. i m sound like the thread of lets talk salary

WAh! I think urs is better than me ler....my Basic pay is RM2K,...incentive is 2-10% for every 3 months (it depends on ur performance for every 3months).But now I just work 3 months only,still in probation (which means I only got RM2K)

I'm now eeying new career with HP or Dell

job title: System Support
agent: A?$?#n
work to: JVC
location: Shah Alam
job description: 1 man show, support over 300 Unit PC in the factory, networking, server, hardware & software..
language support: english, malay, mandarin, cantonese, hokkien
schedule: 5 days working, 8am-5.40pm
tenure: 2 yrs contract
basic salary: RM 1200 (1st year) - RM 1300 (2nd year)
allowance: None
years spent with this job: 2nd year
other benefit: no OT (Other than this, cant think of any other!)

Well.. this was the amazing contract i've been working for 2 yrs, still has 4 more months to go, after this, i not sure my second job will be better or not. Boss kinda different minded, dislike Technical ppl, but Programmer.

Anyone, any company need to hire Technical Support (with 2yrs experience) in September 06? Coz i'll b leaving...

rm1200?? OMG OMG OMG!!!!!! u still can work them for 2 years.....

Job title:IT Technician
Company: Pan Malaysian Pools Sdn Bhd (Da Ma Cai)
Location: Menara Maxis, KLCC (HQ)
Job description: OA Support, Betting Terminal Maintenance, PC Support
Schedule: 5 days week (alternate), according to schedule (including weekends and public holidays).
Tenure: Permanent.
Basic salary: Above RM1500++
Allowance: RM 7 meal allowance for first 2 hours of OT and RM 7 of transportation allowance for additional 2 hours claimed.
Additional benefits: annual/medical leaves, OT rates, 2 months contractual bonus, yearly performance bonus.