Hi, i'm new user to this bank

today i called to their customer service to ask about internet banking.

i had register my mobile number at atm but their system keep showing my number was not registered.

then the customer service girl said i registered online purchase otp but not online banking otp and ask me to go atm register my mobile number again.

i remember there is only one option at atm to register mobile number.

so is that true that there're 2 type of otp we need to register?

As far as I know, there’s only one type.

I registered via atm, but unsuccessful.

Went to branch to register, then succeeded.

to register OTP for internet banking via credit card - only one method, fill form over counter. for debit card, can be done via ATM.

New promotion

https://www.rhbgroup.com/2019_year_end_top/...m_campaign=YETS

Last two years ago, I through this situation.

They got two OTP system. 1. Online banking 2. Online transaction ( e-commerce)

Actually you can ask CS to register same phone number on other systems if you already register either of them.

Deleted.

This post has been edited by lingseng91: Jan 14 2020, 09:00 AM

For RHB Visa Signature, online transaction cash back, it specifies:

The system will award the Cash Back if the transaction has the following
“Transaction Mode = M, D, S, and U”
IBK transactions are eligible to earn Cash Back

Does anyone knows if Bigpay, Boost, TNGeWallet, Grabpay eligible or not?

[/QUOTE]
wish to know as well if RHB VS online 6% CB includes my-TNB online payment?

This post has been edited by kop2299: Jan 14 2020, 11:42 AM

ONLINE - 3D so OTP is required.
BIGPAY-EC KUALA LUMPUR MY
BOOST APP 3D-EC KUALA LUMPUR MY

ONLINE - SSL, No OTP required
BOOST APP SSL-EC KUALA LUMPUR MY
GRABPAY ECOM SSL-EC PETALING JAYA MYS

NOT online - Direct Debit (No OTP)
TNG WALLET ECOMM 3 KUALA LUMPUR MY

If you reload TnG e-wallet using OTP (not saved card), it will be ONLINE. I avoid it.

If TNG ewallet is online,
RM1500 Bigpay/Boost/Grabpay + RM1000 TnG ewallet (Online) -> Cashback RM30 (capped-Online).

If TNG ewallet is NOT online,
RM1500 Bigpay/Boost/Grabpay + RM1000 TnG ewallet (Auto Debit) -> Cashback RM30 (capped-Online) + RM2 (Others-0.2%), Total RM32.

So you can decide how to reload TnG ewallet, either ONLINE or AUTO DEBIT.

[quote=kop2299,Jan 14 2020, 11:41 AM]
[/QUOTE]
wish to know as well if RHB VS online 6% CB includes my-TNB online payment?

[/quote]
If 3D (with OTP) or SSL verification, you should get online CB. But you rarely achieve 6% effective CB.

If you want to spend on TNB only, I suggest
RM1500 online (2%) + RM1000 offline (0.2%) -> Total CB RM32.

RM2500 online (2%) -> Cashback RM30 (capped).
RM3500 online (6%) -> Cashback RM30 (capped).

[quote=ClarenceT,Jan 14 2020, 11:54 AM]
wish to know as well if RHB VS online 6% CB includes my-TNB online payment?

[/quote]
If 3D (with OTP) or SSL verification, you should get online CB. But you rarely achieve 6% effective CB.

If you want to spend on TNB only, I suggest
RM1500 online (2%) + RM1000 offline (0.2%) -> Total CB RM32.

RM2500 online (2%) -> Cashback RM30 (capped).
RM3500 online (6%) -> Cashback RM30 (capped).

[/quote]


Many thanks for your detail information. Highly apppreciated.
I shall know what to do next.

Useful summary

Bravo...you must be working in financial services. Really detail and helpful. Thanks for your info 😃😃😃

Hi may I know RHB credit card instant approval facility still available? I rmb this can get ur card approval and get ur card within 10 min

Checked at Penang Jelutong, no more.

Seems they withdraw this facility d

ok, thanks for the information.

RHB should improve their workflow, their agent should inform us earlier when we pick up the card at branch.

Now i have to go to their branch again if the atm method didn't work

Strange....
I don't recall ever visited RHB branch to register for internet banking. I just straight away register as new user at the internet banking.

U can register but will stuck at otp

Week 20 & 21, so received all 12 times during the entire campaign period.