Hi guys,

I was told there were two batches of Serena SH From Japan.
The first batch is 500 units and the second batch is 2000 units.
Would anyone believe that all 2,500 units had been taken up? and TC now thinking of whether to order more or local assemble?

Dunno how true 

That is why people who wants order now should either wait for people to cancel or wait for following order from Japan.

Bro, i think you should lodge an official complaint to Nissan HQ. Which Sales Office is this? When are you getting the new car?

hi i wanna ask the onwers, Can your smart key open the 2 back doors? i was told just now that it cannot open, i believe the sales person dont know anything.

They are getting me a new car, by exchanging it with another customer that is yet able to pick up his.
How? Should I accept?

been pumping full tank on monday till now, only left half tank, travel almost 360km d, still got half tank to go....    how to give feedback...

Hi Frustrated customer,

Don't let bad service prevent you from getting a car which fits you the most, given the price.

I am also a bit frustrated with the customer service but weighing the Pros and Cons, this is still the only car which fits most of my criteria given the limited MPV choices in the market.  Unless you have other options.

just my 2 cents.

Cheers

Now, I definitely agree with your point of view. They definitely did not expect that I will do detail pricing comparison.
Today, I have received call from Nissan HQ for the follow up. i had made my declaration  that they are either cancel my sales, or transfer my sales order to other branch (which I think impossible, so I guess I will get my sales order cancel)

At the same time, this branch sales person call me up, she offered me an exchange for a brand new car with hers another customer, who is not able to pick up the car yet.  Hmmm...., well. I did not ask what will happen to this existing Serena ......from the way how the management behave, they will clean the car and sell to others as new one..MY GUESS ONLY.

When talking to her, she told me that putting customer's car as showroom view is normal practice in her branch. So, that car is really a new car, but the branch wanna save money on purchasing a showroom car whereby the cost is bear by themselves. (She told me each branch had to purchase their own showroom car, or share it with other branches)

I will reveal the branch location once the Nissan HQ return to me with decision . Stay tune... I m practicing my patient over Nissan, and not sure when it will burst.

So which branch is it?

Thanks for the advices. If the most important - sales and customer services for a biz also they can't handle it well. I am reluctant to believe the quality of the rest such as car services.
My story of the Serena hybrid ends here. I cancel the sales order. Thanks to all for providing me the advices.

Anyone who is buying Serena , wish u all the best and will not share my experience.

In any industries, there is always bad apples as what JazzSerena mentioned.
Just bring out your grievances to the right person and i believe it can be solve, very rarely it will be ignore if you think what you were doing is right.

cheers mate.

In any industries, there is always bad apples as what JazzSerena mentioned.
Just bring out your grievances to the right person and i believe it can be solve, very rarely it will be ignore if you think what you were doing is right.

cheers mate.

Thanks for the advices. If the most important - sales and customer services for a biz also they can't handle it well. I am reluctant to believe the quality of the rest such as car services.
My story of thed ends here. I cancel the sales order. Thanks to all for providing me the advices.

Anyone who is buying Serena , wish u all the best and will not share my experience.

Sonyman,

Never tested Estima as a driver but ride wise, pretty much the same as passenger as far as i am concern.
As for looks, Estima surely looks more sporty compare to Serena.

You are right to mention as far as price is concern, with RM150k, its very difficult to get a decent 2.0l MPV.
Not many choices and if i get it correctly, only Toyota Innova is in the same list, otherwise, it will all go down to recon which may be 4-6 years old. I am not very convince that all these recon car are in good condition esp when reading the forum.

So far, i am enjoying the ride, the kids love it too. Its better than my previous Trajet which is a guzzler

So which branch is it?

new innova

http://paultan.org/2013/08/19/toyota-innov...lift-indonesia/