Aug 19 2013, 10:15 AM
QUOTE(Frustrated Customers @ Aug 17 2013, 08:05 PM)
I ordered a Nissan Serena 2 weeks before Raya. 
And had a very very bad experience with the way Nissan manage its sales services and customers.
Firstly, I was offered to trade in my Myvi at RM17K. Then I found out that other branches are offering me 21 - 23K. Hence, I ordered for sales cancellation at this branch, so that I can order from other brance. After 2 days of processing, this branch offered me 23K. OK I ACCEPTED. AND Very regret on this decision
.
Following this, the branch sales person told me that CIMB always offer the lowest interest rate. After a week, I was informed that the offered rate is 2.59%. I was really frus that time, I personnaly call Affin bank Perak branch manager to check (A friend), he is offering 2.39% to the customer!
With all this hazzels and reapplication for the finance aid, my order had been delayed till after Raya.
Meantime, they told me that my prefered plat no is very hard to get, better to get runner for JPJ registeration. So I decided to work it out myself, and in just 1 hour, I get my prefered platno by only paying RM310, instead of RM360.
Now, the best part, when I am ready to handover my car and pick up my new serena, I FOUND OUT my car is in the showroom, serves as a showroom car, publicly view by the customers
. All the internal mats and carpets are covered with sand and foot print. Even worst, the plastic cover for the seats are removed! I cannot imagine a new car I paid, RM149K of a car, is like a used car inside!
Guess what the management of that branch told me? "We have insufficient place to keep your car, if you are not happy to put the car inside as showroom car, we have to put it outside, where it is open to the risk of scartches, hot sun and rain."
It was a horrible experience that I can ever get with Nissan's sales services. I made complains to the branch manager, sales manager, and at the end do some shoutings
at the sales office and phone calls.
Now the last message that I got was, I will be getting a new, another car, with the offered kits (GPS and reverse camera). Let's see how.
Bro, you really been cheated by that branch when they told you your Myvi worth that much, because they can cover back the Myvi overtrade price from the CIMB bank loan which is higher the interest compare to other bank. (CIMB will usually give back incentives to the sales branch that successfully applied a loan from them) So when you go to get loan from other bank, there's the problem, who is going to pay back the overtrade Myvi..., and that's why they delayed the car, and then don't know where they found a showroom car for you, really pissed off. Please tell us which branch you got all these problem, warn other forummers beware this branch when dealing with them! And had a very very bad experience with the way Nissan manage its sales services and customers.Firstly, I was offered to trade in my Myvi at RM17K. Then I found out that other branches are offering me 21 - 23K. Hence, I ordered for sales cancellation at this branch, so that I can order from other brance. After 2 days of processing, this branch offered me 23K. OK I ACCEPTED. AND Very regret on this decision
.Following this, the branch sales person told me that CIMB always offer the lowest interest rate. After a week, I was informed that the offered rate is 2.59%. I was really frus that time, I personnaly call Affin bank Perak branch manager to check (A friend), he is offering 2.39% to the customer!
With all this hazzels and reapplication for the finance aid, my order had been delayed till after Raya.Meantime, they told me that my prefered plat no is very hard to get, better to get runner for JPJ registeration. So I decided to work it out myself, and in just 1 hour, I get my prefered platno by only paying RM310, instead of RM360.
Now, the best part, when I am ready to handover my car and pick up my new serena, I FOUND OUT my car is in the showroom, serves as a showroom car, publicly view by the customers
. All the internal mats and carpets are covered with sand and foot print. Even worst, the plastic cover for the seats are removed! I cannot imagine a new car I paid, RM149K of a car, is like a used car inside! Guess what the management of that branch told me? "We have insufficient place to keep your car, if you are not happy to put the car inside as showroom car, we have to put it outside, where it is open to the risk of scartches, hot sun and rain."
It was a horrible experience that I can ever get with Nissan's sales services. I made complains to the branch manager, sales manager, and at the end do some shoutings
at the sales office and phone calls.Now the last message that I got was, I will be getting a new, another car, with the offered kits (GPS and reverse camera). Let's see how.
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