Sep 11 2017, 05:49 PM
QUOTE(huan7 @ Sep 7 2017, 09:44 PM)
Hi Asus,
Recently I've bought RT-N14UHP router to replace the default Unifi router (5 years+ of age). Intention was to support 2 household capacity and more importantly a stable connection, which the old router did not provide.
But I've been getting random disconnections every 30 minutes - 1 hour or so, then it will reconnect again after 1 minute, sometimes 2-3 mins. Here is the error message from the system log (again this log occurs every 30mins - 1hr):
Sometimes fail to connect because of WAN authentication issue (recently system log cleared due to resetting the modem so I can't copy paste here atm). Cannot be right? The PPPoE username/password should be correct already..
So I looked around and tried things like:
1. Setting the bandwidth to 20MHz instead of 20/40MHz, and Control Channel 11,
2. Power cycled the modem router, rebooted thru the router config page,
3. Updated to latest ASUS firmware,
4. Recently factory reset the router but somehow I didn't go through the router registration/installation process again?
5. Changed LAN IP to something like 192.168.10.1 (instead of the default 192.168.1.1) <-- Not sure about this, my brain fry already..
And still having the same problem. Any idea how to fix this issue? Quite frustrating la cause my real intention is to have stress-free gaming after work without all the lag and disconnects and what not haha. And the entire household is affected.
Note that I'm not using any ethernet cable atm and I did not replace the original Unifi modem which is also 5 years+ of age already. Original router did not have this issue. Just want to enquire further before I proceed further. Thanks!
Hi huan7,Recently I've bought RT-N14UHP router to replace the default Unifi router (5 years+ of age). Intention was to support 2 household capacity and more importantly a stable connection, which the old router did not provide.
But I've been getting random disconnections every 30 minutes - 1 hour or so, then it will reconnect again after 1 minute, sometimes 2-3 mins. Here is the error message from the system log (again this log occurs every 30mins - 1hr):
» Click to show Spoiler - click again to hide... «
Sometimes fail to connect because of WAN authentication issue (recently system log cleared due to resetting the modem so I can't copy paste here atm). Cannot be right? The PPPoE username/password should be correct already..
So I looked around and tried things like:
1. Setting the bandwidth to 20MHz instead of 20/40MHz, and Control Channel 11,
2. Power cycled the modem router, rebooted thru the router config page,
3. Updated to latest ASUS firmware,
4. Recently factory reset the router but somehow I didn't go through the router registration/installation process again?
5. Changed LAN IP to something like 192.168.10.1 (instead of the default 192.168.1.1) <-- Not sure about this, my brain fry already..
And still having the same problem. Any idea how to fix this issue? Quite frustrating la cause my real intention is to have stress-free gaming after work without all the lag and disconnects and what not haha. And the entire household is affected.
Note that I'm not using any ethernet cable atm and I did not replace the original Unifi modem which is also 5 years+ of age already. Original router did not have this issue. Just want to enquire further before I proceed further. Thanks!
Can you try go to WAN->Internet Connection->Special Requirement from ISP->MAC Address and click on the MAC Clone button and then click Apply.
And for resetting the router, press the reset button with a pen which is located at the back of the router and press more that 5 seconds, you will notice the power LED light blinking. Release the button when the LED is blinking.
Thank you
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