Hi fabvader,

I will help forward your case to service centre.

Do PM your details such as the serial number, case number, your name and contact number.

Thank you

This post has been edited by ASUSmy: Mar 31 2014, 12:04 PM

The router works fine now. Only that the setup page loads slow. Haha. Well, not really bothered about that for now. To claim warranty I'm not sure how long it'll take.

Done...

Hi - read through the thread but no sure if anyone has the setup I'm planning to build.

About to buy an Asus RT-AC68U, for use with Astro TIME IPTV.

First question, will the router work correctly with the TIME IPTV? I read a couple of responses saying MAXIS IPTV wasn't supported, but is it the same for TIME? I am also using their VoIP phone services. Anything I should know?

Second, I have recently bought a WD TV Live, and I have 2 external HDDs, one 3TB and one 1TB, which I plan to use for the TV series and movies that I download. Question here is, should the HDDs be hooked up to the router or the WD TV Live, especially if I want to use the router's torrent manager to download directly to the external drives?

Third, I currently have a macbook air, a Dell latitude, HP elitebook, 2 galaxy notes, a galaxy note 10.1 and a panasonic plasma P50ST50 connected to my home network. I am planning to add a gaming laptop (most likely Alienware) into the mix very soon. I live in a condo, and as you can expect, the 2.4GHz spectrum is saturated already with crappy Unifi routers. 2 part question:

a) Are there any recommended router settings? Should I just flash to DD-WRT the moment I get the router?
b) I'm planning to set up 2 separate SSIDs, 1 for all the home devices sharing everything, preferably with a non-broadcast SSID. 2nd as a 'guest' network with access only to the internet. Is there a better setup recommended or something I should know before I do this?

I'm already aware of the need for upgrading to the latest firmware as soon as I get the router. Anything else I should keep in mind before I set up the router? Thank you very much in advance!

Hi wan1912,

Sorry to inform you that for networking device you will need to send back to the place you bought for warranty claim.

Thank you

Why I don't have Time Machine on my RT-N66U. As I refer here http://www.asus.com/my/support/FAQ/1004458

how if the networking device was bought from online? why can't directly send to service centre with the receipt?

I cant believe this. In this era of IT, you still need to go back to the physical shop for warranty claims. My router is bought from Lazada and I pray for all luck I can get.

Probably will be my last router from Asus, given this policy.

i kinda disagree with this type of policy..moreover, if bought lets say from forum here, after 1 yrs+ , maybe we cant even find the seller anymore...so how are we going to send for warranty if anything happen? that's is really not make sense at all..first time ever heard abt this..

Hi jianwei87,

This function only available for the model RT-AC56U and RT-AC68U.

Thank you

How to using RT-N66U to backup?

Hi jianwei87

If you mean AICloud, you can follow the youtube below for the setup.

AiCloud Tutorial - Setup
https://www.youtube.com/watch?v=JwqQc_p4C50

AiCloud Tutorial -- Setup & Access (PC)
https://www.youtube.com/watch?v=64PUg_abPfs

AiCloud Tutorial -- Access (Mobile)
https://www.youtube.com/watch?v=3-ftpSECbpk

AiCloud Tutorial - Sync
https://www.youtube.com/watch?v=08rkbIRwXdE

Thank you

I would like to using the Time Machine on my Macbook to wireless backup.

the Asus service center is at Karamunsing, bro, i warrantied my ASUS GC there, is 3rd floor behind the catholic book store that row, Lot 3.04

Hi jianwei87,

As mention, the Time Machine feature only available in RT-AC56U and RT-AC68U.

Thank you

ill try to check with them for sure..

eh wait? you based in KK???

Anyone?

yeah, i work at lintas now, surprised? haha

Hey ASUSmy

My router is now acting up for the WiFi. Keeps dropping connection and I do not want to send it for warranty, can I get a 1-1 exchange?

Edit : Now I can't even access 192.168.0.1. WiFi keeps going out of range. WTH

This post has been edited by patienceGNR: Apr 2 2014, 08:41 PM

Hi patienceGNR,

Our networking device are 1 to 1 exchange, but still you will need to send in for warranty claim before they can replace a new one to you.

Thank you