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This post has been edited by Prince J: Jun 30 2018, 11:17 PM

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This post has been edited by Prince J: Jun 30 2018, 11:17 PM

Are you here to advertise your SALES or what?

Reserved

This post has been edited by Prince J: Apr 12 2018, 06:54 PM

Pricing?

click the link, please.

Inappropriate channel to advertise your company's products. Here is the right place:

http://forum.lowyat.net/Notebooks&Tablets

I suggest you leave out the links that directs to your website and put them in your signature instead~

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This post has been edited by Prince J: Jun 30 2018, 11:13 PM

May I know the procedure to claim the warranty and its overall estimated duration? Last I heard you are planning to do the repairing locally instead of sending back to oversea for the procedure?

Its is extremely vital for you to solidified that aspect as that is the sole aspect that separating the buyer between Sager with Alienware.

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This post has been edited by Prince J: Jun 30 2018, 11:14 PM

Thanks for the clarification man
The repair time frame, if adhered to, is very impressive

May I know where are the service centers bro? Sorry if I've missed out in the link

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This post has been edited by Prince J: Jun 30 2018, 11:14 PM

i must say the pricing is very good compared with the specs. no 13 or 14 inch?

This is very good news indeed. You should make another branch @ Penang to cover Northern Regions too!

just wondering, any chance of bringing in AMD based gaming laptop like MSI GX60? or perhaps even a budget 13-14" gaming laptop with AMD APU only?

not that i need a new laptop, but it's always good to know what's around and more options...

This post has been edited by astria: Dec 4 2012, 02:24 AM

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This post has been edited by Prince J: Jun 30 2018, 11:14 PM

Finally ^^
Will definitely buy one from you in the future, if you provide flexibility on buying the unit without HDD or RAM

This post has been edited by soundsyst64: Dec 4 2012, 12:09 PM

Will be waiting for the 13.3"!

+1, would be nice to have on in KL and PJ as well
Can't wait

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Added on December 4, 2012, 12:46 pmYeah, powerful 13-14" notebooks would be nice
Tempting tempting~~

This post has been edited by [PF] T.J.: Dec 4 2012, 12:46 PM

yeah i am aware of that... but choices are always good...

maybe sth more mainstream should u opt for AMD... the integrated graphic is plentiful enuf at resolutions like 1366x768

We will have some dedicated resellers in KL and PJ areas.

But resellers are not involved with repairs right bro?
Looking at the range of notebooks illegear is offering is making me think twice about getting a desktop again

Take RX-17

Cannot afford haha >___<
Even the RS-15 after configuring to the specs I want, its RM8k already
Maybe the RS-11

This post has been edited by [PF] T.J.: Dec 4 2012, 04:31 PM

All repairs are done by ILLEGEAR's staff using genuine parts. Note that there is no third party service provider involving in the repairing procedure at the moment. We believe that nobody knows our products better than ourselves, that's why all ILLEGEAR repairs can be done promptly and effectively.

Yes you are right, the RX-17's Dual 7970M CrossFireX config can perform similar to desktop GTX 680 as per 3D Mark 11.

So at the end of the day we still need to send to Johor/Singapore for repairs?

As I said, users can choose to send the laptop to the authorized reseller's shop or our head office at Johor via mail-in or carry-in method, please refer to the post previously.

Yeah, I've read that, which is why I suggested it will be nice to have a service center (not just resellers) in KL/PJ as well in the future
Mailing to Johor will inevitably take time, thus increasing the repair time, even though you guys repair fast

lol chill man... it takes time for them to set up shop else where...

anyway I quite like the price for the hardware they re offering, it's quite competitive compared to Alienware and Asus...

I am chilled
Just wanted some clarifications~
And I know it is not easy to set up the entire network of shops for selling and also servicing

Personally I don't like to rely on mail to send the notebooks Malaysian postage summore

How long does it take to ship a laptop both way within Malaysia?

As opposed to the other well known brands' vendor who have dedicated 3rd party service center in lowyat, how long does it take to have a laptop fixed in average?

We have sold over 1000 Sager laptops in last year, and I believe half of them are from this forum. No offence to anyone, but even our previous Sager repair which sent over U.S. are much much faster than average repair time frame of service center in Malaysia, it's 2 to 4 weeks to have a sager fixed generally (serious problem).

Lastly, I am just clarifying that there is nothing to do with the "center", but the service quality. No offence to anyone

This post has been edited by Prince J: Dec 4 2012, 06:56 PM

That is good to hear man, I hope you guys can keep up the good work
My previous experiences with Toshiba motherboard replacement is 2 months XD

Please do keep us posted lol, I'm interested in KL/PJ resellers~

As mentioned, users can return the product to our authorized reseller's shop where they purchased from. I don't see any mailing needs to be done on user's end.
How we are gonna fix the laptop is the matter between we and the authorized reseller. As long as we can deliver the repaired product promptly, customers are happy, resellers won't headache.

Other service providers in your area do import parts to repair laptops, isn't this incurred a mailing? From oversea somemore. Imagine that you purchased a laptop with 1 year warranty and ends up fixing the laptop with 2 month plus, I think most of us will be unhappy.

This post has been edited by Prince J: Dec 5 2012, 02:09 PM

Thanks for the input~

I was just wondering whether the resellers will send the entire notebook back to Johor/Singapore for repairs; or whether they will bring in parts from the service centres at Johor/Singapore and repair themselves. The idea of posting a notebook just seemed pretty risky to me (after seeing how most of the post ppl deal with those boxes haha)..
But then you are right, its none of my business anyways haha, as long as the repair time is fast, customers will be happy~ and I trust you guys will carry out your tasks professionally as always

It's not risky.

If it is risky, we would have many complains on lowyat.net.
99% of our previous Sager sales are delivered via Airpak Express or DHL, without any problem.

This post has been edited by Prince J: Dec 4 2012, 07:05 PM

basically it's the RMA model in countries like US, where user need to mail the laptop back to the service center...

it's good to have somewhere to drop off instead and a professional handling the mailing... they know how to package the stuff so as not to break it further...

True.
it's better to return the product to where it was purchased from.

Prince J, since this is new launch, do you offer special promotion?
Or the price is already discount, and you will hike up after launch period?

Those prices are Standard Retail Price.

If we have promotional discount, the prices will be lower than the SRP.

Just want to share my experience with illgear. I've bought a illgear RS-15 with some customization. In term of discount..I think I do get a lot..got a rm300 rebate, upgrade from 750GB to 1TB, upgrade on processor (from 17-3610 to i7-3720).

At the beginning I also worried about sending up the laptop via courier. So pick it up myself at Johor. They are pretty considerate since they wait me up until around 11pm or so.

After a while my laptop got a problem. I forward my problem to the illgear support team and trust me their respond is fast. So I sent it out to them in Johor via courier. It took them around 1 week or so to repair it since it is a major problem. They change my motherboard and graphic card and I still got a valid warranty. They sent out my laptop via airpak courier in box full of padding.

All in all I do like their service. They are willing to explain everything and their respond is also fast (In my experience, if I compare to some shops, it would take them about a month or so to repair problems even simple problem like windows problem.yes..maybe they got a lot of laptop/computers to fix and that is where illgear is at advantage. They concentrate at their product so minimize time.)

If you are looking at customization laptop I would suggest Illgear compare to shops for sure.

p/s: i'm not paid by illgear to say all this I'm one of their valid customer.

good to hear ppl sharing their experience. I am the type of person that dont care about the look or specs of the laptop but definitely sees that the service very important.

I myself been buying Dell stuff for ages becoz i just dont want the hassle to go to the service center myself. I dont mind paying RM200-300 just to extend my warranty as long as such service exist.

For case like those Asus and Acer warranty claiming issue taking ages, i wont even think of buying their laptop at all. So keep up your service. I may eventually purchase frm u.



Anyway do any of your laptop has HDMI input like the Alienware M17X?

This post has been edited by 300078: Dec 5 2012, 07:56 PM

Thanks for sharing man, that is good to hear

just made a purchase of RS-17 from Illegear...cost me around Rm8.5k after all the handling fees to ship to sg.. now just waiting it to reach the shore..
Their sales support team really efficient, almost reply every email instantly..

Grats on your purchase, and looking forward to your review on your monster rig

Hi Sir,

Glad that you like our service. At that moment we also had many laptop orders but we put your repair on the first priority, that's why we can fix your laptop's motherboard and GPU within 5 working days.

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Added on December 6, 2012, 2:07 pmNo we don't have any model featured with HDMI-in, only HDMI-out, but is that necessary?

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Added on December 6, 2012, 2:08 pmHi Sir,

Thank you for your purchase.
See you at Singapore next week

This post has been edited by Prince J: Dec 6 2012, 07:42 PM

Wow, hope to see your unboxing photos and reviews soon.

quite impressed with illegear

now im on alienware, next if still keen for game laptop would be illegear

Yeah, seems like a lot of AW users jumped ship to Sager notebooks too haha~
Probably because of the cheaper price and also easier accessibility

am i still able to order sager notebooks instead of Illegear pre-customized laptops?

^you still can find Sager on illegear website.

Maybe also because Alienware has not update the design (the look I mean) for generations (a bit of exaggeration )

So does Sager what haha- Timeless designs

Yes you can still

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Added on December 6, 2012, 11:01 pmNo comment on this.

But we actually found that a lot of professionals need plain and simple laptops, while the younger generation prefer something fancy.

This post has been edited by Prince J: Dec 6 2012, 11:01 PM

Anyway Prince J, just wondering... since you have already introduced the Illegear models, wouldn't that compete with the Sager models you were originally selling?

Oh man I feel young haha

I thought you are 20+ only, no?

There is no competition, ours are apparently better, in terms of pricing, quality, and warranty.

Let me explain in details, e.g.

1. we use Kingston RAM (lifetime warranty) and Western Digital hdd (5 year warranty). Which means that you are still covered by local HDD warranty even if your illegear warranty has expired.
Sager is using Patriot/ Samsung RAM, Seagate HDD, which doesn't come with any local warranty. Even so, illegear is still helping customers to claim warranty from Sager, but taken longer time frame (2 to 4 weeks).

2. Every ILLEGEAR machine is tested in manufacturer's factory, and tested again by our engineers using 48 hour burn-in test. The failure rate is the least in this industry.

3. Effective services. Take one example, we can go the customer's house (Johor and Singapore) to do repair.

This post has been edited by Prince J: Dec 6 2012, 11:40 PM

Second this I always think the gaming laptop that I will feel most comfortable bringing into a corp world is the Asus G series. Hell, with the rubbery / charcoal look, if I do a bit of disguise, maybe can pass it off as a Thinkpad

Yeah, 20+, not old? lol

Man you should tag this in your main post, this is good info
1. Although RAM seldom spoils, it is good to know that there is warranty coverage for the HDD by you guys (it is often very hard for users to send the HDD in ourselves), and possibly the SSD (if customized)?

3. You should come and stay in KL/PJ haha, many customers here would love to have your on-site service

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Added on December 7, 2012, 12:05 amTurn off the all the AW lights, and you get a "ThinkPad" yo , not many people know AW in the business world anyway
But its a different story when outside in public... having Sager/Illegear (even better if the logo is removed) would definitely attract much, much lesser attention.. very useful in Malaysia

This post has been edited by [PF] T.J.: Dec 7 2012, 12:05 AM

Put on first page, thanks for suggestion.

Our Crucial and Intel SSDs come with 3 year local warranty too.

nice, hopefully there will be a service center and official shop/showroom in KL

You also sell GPU(7970M, GTX680M, etc) kit?

I am officially tempted haha

Hi Amal,

We only sell 7970M and GTX680M to our existing customers. The reason is different models are using different GPU heatsink and thermal pad, it's very risky for simply swapping.

This post has been edited by Prince J: Dec 7 2012, 12:28 PM

Good to know that. Still better than nothing.
At least your customer can easily opt for an upgrade in the future.

Thanks.

I am sold the moment Prince J said the warranty coverage is right on doorstep.

Plus the flexible upgradibility, the support will spread like viral among Malaysian around 1-2 years.

oh my...this + the customizing... really make me

good to ve another brand doing on-site repair besides Dell for consumer laptop...

Exactly my expression

At the moment we are only able to cover the on-site service within Johor and Singapore areas, at a very reasonable price (will be updated soon).


This post has been edited by Prince J: Dec 7 2012, 10:12 PM

Is there any authorised reseller yet in KL/Selangor?

Second this too. I prefer smaller laptop (preferably an 11.6 inch just like the Sager NP6110), good for frequent business traveller like me. If I ever need a bigger monitor, I can always plug in an external monitor. Hopefully the next year's refreshed line would come with backlit keyboard, good for typing in the dark especially late night with lights off.

I think Sager/Illegear is pretty good with its plain look, good for business users like me.

Keep up the good work and looking forward to the Haswell processor next year

Hi Cloud77,

We will announce on our website soon, thank you for your waiting.

I would like to ask if R-11 is configured with i5-3210M CPU and SSD hard drive, what would be the estimated average battery life on both casual Internet surfing/Office usage and 3D gaming?

Thanks for any feedback.

Hi Cloud77,

It can last for 6.5 hours with i5-3210M in optimus mode. Maximum 2 hours for 3D gaming.

Hope this clarify your doubt

This post has been edited by Prince J: Dec 9 2012, 12:00 AM

RX-17 seems not bad, considering to change my NP8170-S1 to this

I tried to customise the RX17 to have dual 680 but the option wasnt there. Not avail yet?

Indeed we have that option, it will be updated on 1 to 2 weeks time.

argh.. this is really tempting...

if only I read this thread before buying my rig.. +_____+

If this comes out earlier before I got my laptop, I sure go for illegear, too tempting

haha..no worries sir...
Hope you can support us one day in future.

I'm interesting to bring ur product to my friend's company(just small company without shop, student open and he registered ady), it's there got any requirement to bring ur product(etc minimum laptop taken)
U can email the detail to my email address: sss2sssss@hotmail.com

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Added on December 11, 2012, 2:29 pmSend a sale enquiry to you ady

This post has been edited by sss2sssss: Dec 11 2012, 02:29 PM

Hi sss2sssss,

I have replied you in pm.

Bro..pm you the R-11, awaiting your reply!

I'm using the older model Sager NP8130. Is it possible that i purchase just the GC (Possible Nvidia GTX675M or ATI 7970) from u guys ? And is it compatible ? Thx

NP8130 upgrades are quite limited (i think max only allow you up to GTX670 and the following generations). only those with NP8150 or NP8170 have more options.

How come ? Isnt the build for NP8130 and NP8150 the same ? Except that when u purchase NP8150, u have the default 180w instead of 120w for the NP8130? All we need is to upgrade the PSU isnt it ? Maybe to a 220w if we r getting ATI7970 or a GTX680M ?

after some searches, yes its possible. the PSU also needed to be upgraded. PSU unit is at least 180w for NP8130 and NP9150 (220w for NP8170)

Unfortunately we are only selling GTX680M and 7970M to existing customers.

This post has been edited by Prince J: Dec 16 2012, 10:01 AM

Is it possible to PM me the price so that i may know a rough figure ? Thanks PrinceJ

PMed u

weeeewwww nice promo there bro

I think it would be awesome if illegear could offer something like OriginPC's custom panel.

Thank you for your feedback

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Added on December 19, 2012, 3:33 pmYeah, a promo better than last year's RM300 discount

This post has been edited by Prince J: Dec 19 2012, 03:33 PM

Hello Prince J,

I have further inquiry regarding R-11.

In comparison of CPU i7-3610QM against i5-3210M, what is expected the battery life difference under Optimus mode for standard surfing/Office usage.

Many thanks for your feedback.

Actually the battery life difference during idle is not large.

They both have similar battery life and temps at idle, but the i7 will have higher temps and power consumption under load.