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Mr.Docter
post Dec 3 2012, 09:50 PM

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May I know the procedure to claim the warranty and its overall estimated duration? Last I heard you are planning to do the repairing locally instead of sending back to oversea for the procedure?

Its is extremely vital for you to solidified that aspect as that is the sole aspect that separating the buyer between Sager with Alienware.
Mr.Docter
post Dec 4 2012, 01:36 AM

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QUOTE(Prince J @ Dec 3 2012, 11:01 PM)
Hi pf tj,

ATM we only offer onsite repair within Singapore and Johor region, the rest of Malaysian regions' customer need to send their laptop back to reseller's shop where they purchase from, or our office located at Johor via mail-in or carry-in method. ILLEGEAR will pay for return shipping to customers' address.

Yes the repair term is very accurate, unlike any other vendor's distributor, we do keep lot of spare parts sitting around in our warehouse. Rather than passing your laptop to be fixed by 3rd party service center and ends up like 1 month plus of waiting time(due to part ordered from oversea), all illegear laptops are repaired by our own personnel, using local spare parts.

We do also have one-to-one exchange policy with both way shipping coverage for laptop fails within 14 days of purchasing.
http://www.illegear.com/exchange

Per our sager experience, this kind of laptop fails after 14 days is less than 1% probability.
*
This is very good news indeed. You should make another branch @ Penang to cover Northern Regions too! laugh.gif
Mr.Docter
post Dec 7 2012, 06:03 PM

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QUOTE(PF T.J. @ Dec 7 2012, 12:03 PM)
I am officially tempted haha laugh.gif
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I am sold the moment Prince J said the warranty coverage is right on doorstep.

Plus the flexible upgradibility, the support will spread like viral among Malaysian around 1-2 years.
Mr.Docter
post Dec 7 2012, 06:55 PM

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QUOTE(astria @ Dec 7 2012, 06:24 PM)
oh my...this + the customizing... really make me drool.gif

good to ve another brand doing on-site repair besides Dell for consumer laptop...
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Exactly my expression laugh.gif
Mr.Docter
post Jan 30 2013, 03:03 AM

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QUOTE(Prince J @ Jan 27 2013, 09:28 PM)
We just launched ILLEGEAR Chinese New Year Promo.

» Click to show Spoiler - click again to hide... «

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16GB RAM for 11". Such a beastly little monster! drool.gif
Mr.Docter
post Jan 30 2013, 02:59 PM

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QUOTE(fixgd @ Jan 30 2013, 08:34 AM)
yes indeed. get it bro! haha
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Not for the nearest time, but yes I will brows.gif
Mr.Docter
post Jan 30 2013, 06:23 PM

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QUOTE(AlexLai @ Jan 30 2013, 03:21 PM)
You know you want it! It's a good little monster of a "netbook" brows.gif
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QUOTE(fixgd @ Jan 30 2013, 04:12 PM)
haha getting the r11 or the other brothers?
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Most probably RS-17 or RX-17.

I do not really looking forward to own dual-GPU for my next beast though, thinking of single-GPU only sweat.gif
Mr.Docter
post Jan 31 2013, 07:44 PM

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QUOTE(Prince J @ Jan 31 2013, 06:32 PM)
Haha, already bored with alienware m17x dual GCs...

There is a trade off between performance and mobility/battery life man
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Yes, something like that laugh.gif

Anyway, I would love to see the arranged structure below the back panel. I been following your shared pictures on Facebook but none regarding the internal arrangement of hardwares.

As I recall, Illegear arrangement should be much simpler than Alienware.
Mr.Docter
post Feb 14 2013, 03:30 PM

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QUOTE(AlexLai @ Feb 14 2013, 11:29 AM)
Price of the XM models are so stupidly high that it's no longer justifiable anymore since the lower end QMs basically deliver 90% of that performance for a much lower cost. laugh.gif

Better save that money for dual 512GB SSDs in RAID for moar powah if you ask me! laugh.gif
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Poor people like us need to prioritizes our need biggrin.gif
Mr.Docter
post Mar 24 2013, 01:41 PM

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This thread is getting silence cry.gif

Anyway I now able to provide some additional discount if anyone of you want to do some shopping in Illegear Store brows.gif
Mr.Docter
post Mar 24 2013, 01:51 PM

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QUOTE(Mr.rivent @ Mar 24 2013, 01:48 PM)
What do you mean by some LOL. I thought flat rate. :/
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Its a discount from a referral programme. Its explained on the thread @ http://forum.lowyat.net/topic/2746103 laugh.gif
Mr.Docter
post Mar 24 2013, 05:36 PM

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QUOTE(tennytyy @ Mar 24 2013, 03:08 PM)
So you are like an agent for Illegear?
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I am Illegear authorize and verified affiliate! smile.gif
Mr.Docter
post Mar 24 2013, 05:43 PM

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QUOTE(raymondtong94 @ Mar 24 2013, 05:40 PM)
verified recently, right? i saw your recent posts at Garage Sales. smile.gif
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Verified about a week about but I am quite busy settling down on my newly posted Ophthalmology department sweat.gif Now only have time to manage this flex.gif

Please do support ya! notworthy.gif
Mr.Docter
post Apr 8 2013, 02:49 AM

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QUOTE(Irzani @ Apr 7 2013, 08:26 PM)
with the 3 years warranty, I don't have to be afraid for what happened within the next 3 years .. or 2 years is enough?  rclxub.gif  rclxub.gif  rclxub.gif
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Maybe you can choose 2 years coverage first during the purchase and request for extension when you think you have some extra bucks? I hope Prince J can arrange that for us biggrin.gif
Mr.Docter
post Apr 11 2013, 03:15 AM

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QUOTE(Prince J @ Apr 9 2013, 02:20 PM)
user posted image

user posted image

RE-15 Keyboard
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Neat looking keyboard! thumbup.gif

But may I know what is the key that located on the left side of the left-arrow-key?
Mr.Docter
post Apr 11 2013, 03:16 AM

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QUOTE(soundsyst64 @ Apr 9 2013, 10:36 AM)
Looks like a laptop in the early '90s laugh.gif
Mr.Docter
post Apr 20 2013, 08:23 PM

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QUOTE(Irzani @ Apr 19 2013, 08:07 PM)
wtf .. just received notification the notebook has been shipped today ... too fast ...  shocking.gif  shocking.gif  shocking.gif

notworthy.gif  notworthy.gif  notworthy.gif
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thumbup.gif thumbup.gif thumbup.gif
Mr.Docter
post Apr 26 2013, 01:03 AM

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QUOTE(Salamurhaaja @ Apr 25 2013, 11:51 PM)
New RE-15 user reporting in rclxm9.gif

rclxms.gif  rclxms.gif  rclxms.gif
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rclxms.gif

What's your spec?
Mr.Docter
post May 8 2013, 11:40 PM

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QUOTE(Irzani @ May 8 2013, 08:04 PM)
brows.gif  brows.gif  brows.gif

+ RM 30 by using referral .. so, can get RM 527 deduction
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brows.gif brows.gif brows.gif
Mr.Docter
post May 11 2013, 05:25 PM

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QUOTE(nexus2238 @ May 11 2013, 03:33 PM)
GTX780M is not found in any laptop yet smile.gif
Nvidia is doing its usual line-up refresh.
So far all the GT7xxM has been released. The GTX7xxM should be soon.
Nvidia will typically wait for AMD to release its high end, then unleash its beast just to beat AMD and charge us a bomb for it laugh.gif
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Nvidia Marketing #101 laugh.gif



This post has been edited by Mr.Docter: May 11 2013, 05:25 PM

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