Try not to use chat

Use email as chat is hardly taken as dispute documents in the event that you need it in your dispute case

Your detail might be able to help, as the transacted amount, time and date, CS might be able to filter through their system

Not forgetting your card last 4 digit

So in total you have

1. Date
2. Time
3. Transacted amount
4. Card last 4 digit
5. Issuing country (Malaysia)
6. Issuing Bank (Alliance Bank Malaysia)
7. Card type (Visa / Master) Infinity / Signature etc

These 7 actually is sufficient for them to filter out if they have even a functional booking system

You are tracing based on your card usage, not where its used at

I have years of experience in this, its really down to how good you are in doing your detective work

But its really up to you to decide how much effort you wanna put in to your case

Cuz your case is Non3D transaction, so your chances are slightly higher to succeed, but again, no guarantees

Also, by taking the initiative to contact their CS, it gives you another option to "connect" your Alliance disputes team with Hilton

As most of the time, Bank CS is not allowed to engage or initiate contact with merchants etc, but sometimes, it might be prove useful, cuz some agents genuinely is good and want to help

This post has been edited by sadukarzz: Jul 25 2024, 04:26 PM

Tq for you reply, but hilton don't have a official customer service email, is only feedback form or live chat

No problem, good luck for your case!

Hopefully Alliance dispute team is still as good as how I used to work with them

Will update here again if got any news, i do agree alliance bank is quite easy to deal with be it call team or chat team or sales team

anyone know any cc sign up booth currently in KV?

looking for sign up promo

Check Ringgitplus

does this represents previously we do have cash back using flexi payment plan? :clown:


anyway here is the announcement :https://www.alliancebank.com.my/About-Us/Media-Centre/Amendment-to-the-ABMB-Credit-Card-Product-Disclosure-Sheet

i believe is no cashback, but, it will counted towards the tier rate?

ah!! that makes sense. reaching max tier for RM3k spending in VS by flexi payment/installment is a great feature.

guess the next bad news is: removal of TBP/CB on reloading ewallet. probably before 2025

Update regarding the fraud: Investigation still ongoing after almost 3 weeks, every monday received sms your dispute still ongoing investigation but no real progress till today.

Not sure how long more they need to investigate

Alliance Bank is quite slow in dispute transaction..

I remembered last time my cimb settled within 5 working days

Surprised to see I got only RM2x.xx cashback this month, was expecting RM55++.

When I check back my statement, it appears my IPP installments no longer qualify for the cashback. I've been riding on the IPP installments since November last year, every month I hit RM3k spending and got RM55++ cashback.

Did they change something, or is this an error? Anyone else experience the same thing?

not sure about Alliance, but i just want to share my experience with MAYBANK.
I got a fraud non OTP transaction going through on Agoda, i call CS immediately to dispute, CS say nothing can do which is wtf as heck.
Say Agoda once u saved the card, it goes through, however, i do not save any card at all.

see above post la, just changed

Ah, gotcha.

But it says:

Please be advised that the ABMB Credit Card Product Disclosure Sheet will be updated. The revised clauses shall take effect twenty-one (21) calendar days after the date of this notification, on 22 August 2024. The updated clauses are listed in the table below.

last month i did use maybank card to book at agoda, the website didnt send any otp , directly approve transacion pass thru once u key in credit card number

Can use bigpay card.
Topup how much needed only.
To avoid they extra or wrong charges

Bigpay - > Agoda Singapore
Cross Border Charge! (if RM transaction)

This post has been edited by ClarenceT: Aug 14 2024, 12:57 PM

I raised a complaint about they competed investigation in 2 days. The balance of the cashback will be credited next week.